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Let Us Begin with JivoChat’s home page. As a major fan of green and that’s linked to nature, a leaf above their emblem and green backdrop instantly made me feel calm. Well playedJivoChat! Bitrix24 Download
Their main slogan is: “Turn your website traffic into paying clients with JivoChat.”
It is a free tool to help You monitor and speak with clients visiting your Website, Facebook, Telegram, and Viber — most of that in actual time. To begin a journey on this live chat instrument, all I must do is to click on the sign up free button.
I had been asked about my Email, password and a Promo code. I didn’t have any, but I assume this is what potential customers like best: reductions!
What I enjoyed about the Signing up procedure is that I could see just how many measures are nonetheless left. Here’s a fast preview of the previous step, installing your JivoChat code.
After I signed up, I Installed the desktop program and I have to say that it is quite neat. There’s the Inbox part, accessible in the program’s sidebar — there territory all the incoming requests from the customers. Then, we’ve got a segment invisibly, where you are able to see your existing discussions. It looks like this:
When conversing with your Customers you can quickly check their information this handy little attribute is put on the right and it is useful when targeting your customers’ needs. What is more, below we’ve site visitors department, informing us about each of the folks on our website.
Speaking of traffic Your site — the”invitation to chat” attribute is available only in the Professional Version. It supplies you with a vast selection of alternatives for pop up invitations.
I like the snippet alternative Included in the program. It allows you to find out what a user writers to you until he or she sends it. It creates responding to your clients’ queries much faster.
Also, when a Visitors compose a message, a broker get the little pop up on the right underside, asking if they wish to chat, fast answer or dismiss (that, of course, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It’s forever free and it comprises up to 5 agents. It offers customizable conversation in 20 languages, different programs (including desktop and mobile) and 24”7client service.
The other strategy is a Professional Version: for $10/agent per month if billed annually. It gives much more features. Take a look at the screenshot below:
JivoChat comes at a fair Price. I guess, the one thing that is missing is that it is not very scalable. You have just two strategies: one is very basic and the other one may be insufficient if you’re working with enterprises businesses. But, as always, it all depends on your needs. Bitrix24 Download
A Wonderful addition that they Offer is what they call a Callback feature. What it does is that visitors can leave you their amount and you’ll be able to call them back at your earliest convenience. On their website they’re stating:”Chat is convenient for accompanying customers on the website, and instant callbacks are ideal for actively completing transactions.”
It also works when nobody Is available online discussion. You may easily get back in touch with your possible leads later.
JivoChats is integrated With Facebook Messenger, which means the client can receive your responds right to their Facebook. In regards to you as an agent, Jivo will not force you to switch between the apps to reply. All messages from social networks appear right in the JivoChat desktop or cellular program.
Another of their Additions is your Mobile SDK, which allows you to add live chat support to your Android and iOS native programs. If your clients are spending a lot of time searching through your shop on mobile, they will surely find it rather convenient.
In case that’s not sufficient, They are throwing an API for developers, that’s the whole documentation developers can use if they want to integrate JivoChat with their own program or CRM solution.
JivoChat do not have a lot Of integrations yet but they’ve been on the market only for 4 decades — and this matter takes resources and time.
They offer basic Integrations for both small and medium companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Incorporated with Shopify, which is a great news for all e-commerce businesses. It only proves JivoChat keeps evolving and, more importantly, their growth is dictated by their clients’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and also to keep their clients even more satisfied, they also supply reports which track the quality of your customer services.
In terms of the design, The entire website looks really nice and I can even say that UX does not lack in that department. There’s one thing that confused me though: when I was on the main websiteI clicked on the chat window three times, until I realized I want to click exactly on”Chat with us. We’re online!” prompt. That could have been done smoother. The excellent news is that whenever I wanted something, there was always somebody on chat!
The wrap-up of JivoChat
JivoChat is a great Looking solution that does its job. For companies who are searching for a basic live chat solution, it actually does come for a fair price.
But do not take (only) my Word for it! Do Some Research, try it out and see if it works for you — Maybe you’re in the market to get a larger solution or maybe it’ll be just perfect For you? I believe that they’re Excellent in what they offer, and I think They will be scaling and providing different plans using a larger selection of attributes To meet their future clients. Bitrix24 Download