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Let’s Begin with JivoChat’s home page. As a major fan of green and all that’s linked to nature, a foliage over their emblem and green backdrop instantly made me feel calm. Well playedJivoChat! Bitrix24 Login Page
Their main slogan is: “Turn your website visitors into paying clients with JivoChat.”
It’s a free tool to help You track and speak with customers visiting your Website, Facebook, Telegram, and Viber — most of that in real time. To begin a journey with this live chat instrument, all I have to do is to click on the sign up free button.
I had been asked about my Email, password and also a Promo code. I didn’t have some, but I presume this is what prospective customers like best: reductions!
What I enjoyed about the Signing up process is that I could see how many steps are nonetheless left. Following is a quick preview of the previous step, installing your JivoChat code.
After I signed up, I Installed the desktop program and I have to say that it is very neat. There’s the Inbox part, available in the program’s sidebar — there land each the incoming requests from the clients. Then, we have a section Chats, where you are able to view your current discussions. It looks like this:
When conversing with your Clients you can immediately check their information — this convenient little attribute is placed on the right and it’s useful when targeting your customers’ needs. What is more, below we have site visitors department, informing us about all the folks on our website.
Speaking of traffic on Your website — the”invitation to chat” feature is available only in the Professional Version. It offers you a wide range of options for pop up invitations.
I like the snippet option Included in the application. It allows you to see exactly what a user authors to you before he or she sends it. It creates responding to your customers’ queries much faster.
Additionally, when a Visitors compose a message, a broker get the small pop up on the perfect bottom, asking if they wish to chat, quick answer or dismiss (which, of course, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It is forever free and it includes up to five agents. It provides customizable conversation in 20 languages, various apps (including desktop and mobile) and 24”7client service.
Another strategy is a Professional Version: for $10/agent a month if billed annually. It gives much more features. Take a look at the screenshot below:
JivoChat comes at a fair Cost. I figure, the only thing that is missing is that it’s not very scalable. You’ve only two plans: one is very basic and the other one may not be enough if you’re working with enterprises businesses. However, as always, it all depends on your needs. Bitrix24 Login Page
A nice addition that they Provide is what they call a Callback feature. What it really does is that people can leave you their amount and you’ll be able to call them back at your first convenience. On their website they are saying:”Chat is suitable for accompanying clients on the site, and instant callbacks are perfect for actively completing trades”
It also works when nobody Is available online chat. You may easily get back in contact with your potential leads afterwards.
JivoChats is incorporated With Facebook Messenger, which means the client can get your responds right to their Facebook. In regards to you as an agent, Jivo will not make you change between the programs to answer. All messages from social networks appear directly in the JivoChat desktop or cellular app.
Another of the Additions is the Mobile SDK, which lets you add live chat support to your own Android and iOS native programs. If your clients are spending a lot of time browsing through your store on cellular, they will surely find it very convenient.
In case that is not sufficient, They’re throwing an API for developers, which is the entire documentation developers can use if they want to integrate JivoChat with their own program or CRM solution.
JivoChat don’t have a great deal Of integrations however but they’ve been on the market just for 4 years — and this thing takes time and resources.
They provide basic Integrations for both small and medium companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Incorporated with Shopify, which is a great news for all e-commerce businesses. It merely proves JivoChat keeps growing and, more importantly, their expansion is ordered by their customers’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and also to keep their clients even more fulfilled, they also supply reports that monitor the quality of your customer service.
In terms of the Plan, The whole website looks very nice and that I can also say that UX does not lack in that section. There is one thing that confused me though: when I was on the primary websiteI clicked on the conversation window three days, before I understood I need to click just on”Chat with us. We are online!” prompt. That could have been done smoother. The excellent news is that if I wanted something, there was always somebody on chat!
The verdict of JivoChat
JivoChat is a great Looking solution that does its job. For businesses who are looking for a basic live chat solution, it actually will come for a fair price.
But don’t take (only) my Word for this! Do Some Research, try it out and see if it works for you — Maybe you’re in the market to get a larger solution or perhaps it’ll be just perfect For you? I believe that they’re really good in what they provide, and I think They will be scaling and supplying other plans with a larger selection of attributes To meet their future customers. Bitrix24 Login Page