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Let Us start with JivoChat’s home page. As a major fan of green and all that’s connected to character, a leaf above their emblem and green backdrop immediately made me feel calm. Well playedJivoChat! Blacklist Start Time
Their main slogan is: “Turn your website traffic into paying clients with JivoChat.”
It’s a free tool to help You track and talk to customers visiting your site, Facebook, Telegram, and Viber — most that in actual time. To begin a journey with this live chat instrument, all I have to do is to click on the sign up free button.
I was asked about my Email, password and also a Promo code. I didn’t have some, but I assume this is what potential customers like best: discounts!
What I enjoyed about the Signing up process is that I could see just how many measures are nonetheless left. Following is a quick preview of the last measure, installing your JivoChat code.
After I signed up, I Installed the desktop program and I must say that it is very neat. There’s the Inbox section, accessible in the app’s sidebar — there land all the incoming requests from the clients. Then, we’ve got a segment invisibly, where you can see your existing discussions. It looks like this:
When conversing with your Customers you can immediately check their data — this handy little feature is put on the correct and it’s useful when targeting your customers’ needs. What’s more, below we’ve website visitors section, informing us about all the people on our site.
Speaking of traffic on Your website — the”invitation to talk” attribute is available only in the Professional Version. It offers you a vast selection of options for pop up invitations.
I like the snippet option Included in the program. It allows you to see what a user authors to you until he or she sends it. It creates responding to your customers’ queries much quicker.
Also, when a Visitors write a message, a broker get the small pop up on the perfect underside, asking if they want to chat, fast answer or dismiss (that, of course, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It is forever free and it comprises up to five agents. It offers customizable conversation in 20 languages, various programs (including mobile and desktop ) and 24”7customer support.
Another plan is a Professional Version: for $10/agent a month if billed yearly. It gives more features. Have a look at the screenshot below:
JivoChat comes in a fair Cost. I figure, the one thing that is missing is that it is not very scalable. You have only two strategies: one is quite basic and another one might not be enough if you’re working with enterprises businesses. However, as always, it all depends on your needs. Blacklist Start Time
A nice addition that they Offer is what they call a Callback feature. What it really does is that people could leave you their number and you can call them back at your earliest convenience. On their site they’re saying:”Chat is convenient for accompanying customers on the site, and instant callbacks are ideal for actively completing transactions.”
It also works when nobody Is available on discussion. You may easily get back in touch with your possible leads afterwards.
JivoChats is incorporated Using Facebook Messenger, which means the customer can get your responds right for their Facebook. When it comes to you as an agent, Jivo won’t make you change between the apps to reply. All messages out of social networks look directly in the JivoChat desktop and/or mobile program.
Another of their Additions is the Mobile SDK, which lets you add live chat support to your own Android and iOS native apps. If your customers are spending a great deal of time searching through your shop on mobile, they will definitely find it rather convenient.
If that is not enough, They are throwing an API for developers, that’s the entire documentation programmers can use if they would like to incorporate JivoChat with their own app or CRM solution.
JivoChat do not have a great deal Of integrations yet but they’ve been on the market only for 4 decades — and this matter takes resources and time.
They provide basic Integrations for both small and medium companies. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Integrated with Shopify, which is a fantastic news for all e-commerce companies. It merely proves JivoChat keeps growing and, more importantly, their growth is dictated by their clients’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and also to keep their customers even more fulfilled, they also offer reports which track the quality of your customer services.
Concerning the Plan, The entire website looks very nice and I may even say that UX doesn’t lack in that section. There is one thing that confused me when I was on the main site , I clicked on the conversation window three times, before I understood that I need to click exactly on”Chat with us. We are online!” prompt. That might have been done smoother. The great news is that if I wanted something, there was always somebody online chat!
The verdict of JivoChat
JivoChat is a good Looking solution that does its own job. For companies who’re searching for a basic live chat solution, it actually will come for a reasonable price.
But do not take (only) my Word for this! Do a little research, try it out and see if it works for you — Perhaps you’re in the market to get a larger solution or perhaps it’ll be just perfect For you? I believe that they are Excellent in what they provide, and I believe They will be scaling and supplying other plans using a larger range of attributes To meet their future customers. Blacklist Start Time