Intro Blog Chat
Provide Support is a Live Chat Service which can be implemented on websites and operated remotely as a third party client. There are lots of customizable facets of the particular tool, and having live chat available on your own website is a process which can be finished in a matter of minutes. As a personal favorite of the team at Flytonic, we are pleased to examine and divide down the varied elements of Live Chat by ProvideSupport.com. Blog Chat
The Live chat program itself is much more involved than your average client. You’ll be able to observe each of the visitors which are on your site at any given time, in addition to their IP address, their referral origin, their local time, working system and much more. While some of the information is going to be a whole lot more valuable than the rest, it will help to keep you (or your designated chat operators) as informed on your visitors as possible should they be needing any help. They provide 10 days free trial, no credit card needed.
Once you install an account, You’re brought to a site which looks a little old fashioned. It looks like it’s packed with ads, except it is only a site edition of ProvideSupport. If you won’t let this bother you too much, you may read the upcoming steps which you should take, such as customizing your conversation messenger window, add chat buttons for your mails, produce a set of predefined answers and many more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console with your own greeting message along with company’s logo. It is also possible to add your operator’s image so the chat appears more private. The live chat button on the site can be either chosen from an existing gallery, or you may upload your own image. The chat messenger could be customized with colour schemes and styles that match your site’s most important theme.
If You Would like to match your Website’s style, you are able to personalize the conversation messenger with offered fashions and color schemes.
Real-time visitor monitoring
The real time visitor Feature allows you to look at your visitor’s IP address, server name, referrer address, pages visited etc.. It is also possible to see a world map and a spot where a person writes to you.
Transfer chats between agents
Provide Support offers She capability to move ongoing chats involving agents. The other agent can follow-up the situation and reply within minutes. It’s helpful when an agent doesn’t have the knowledge to solve the instance. Thanks to transferring chats there is no delay, which increases customer satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and many others is built into the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and highlight words that might be spelled incorrectly.
Additionally, it has a suggestion list. If you’re on the fly you describe something incorrectly at a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you can pick the best word. Blog Chat
Provide Support Cons
I’m not an avid fan of The look of Provide Support interface. I overlook that the personalization when it comes to the whole site. The picture on the main page is a Stock picture which provides you the belief that everything there doesn’t have any character as well. The video tutorial I saw felt automatic, like it was not the real person talking.
I like brands with personalities. While the dearth of personality here might have no impact on customer support on your site, it certainly discourages people like me by using this program.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for companies of any size.”
They allow four Kinds of Payments, each month every 2 months, every six months and yearly. Paying annually is your ideal alternative or all the plans. They provide 3 plans — small business using 1 operator, company plans with 3 operator and Business with 10 operators. If you’re interested in more operators, then you can check out the PDF file where they specified costs per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can offer personalized service. A geographical presentation of real-time visitor info provides you an insight in what clients are looking for. You have a lot of customization options that you can use in your conversation.
If you’re not bothered by A little old expression of the application, you may find there what you want to give customer support to your clients.
Free Trial Opportunity
Live Chat From Provide Support can be tried without any price for 30 days. All attributes (outside of further operators) could be retrieved with this absolutely free time trial interval. Provide Support won’t continually harass you if you don’t take advantage of their supply, either, and charging going forward is very straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it’s to use in conjunction with the”no hassle” form of charging and service that’s provided. None of the writers at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all our customers. If you’re on the fence about whether or not to employ a live chat solution on your site, our best suggestion would be to provide this program a download, try it out for 30 days, and decide at the end of the free period whether you’d like to continue from that point. Blog Chat