Intro Blogger Chat
Provide Support is a Live Chat Service that may be implemented on websites and operated remotely as a third party customer. There are many customizable facets of this tool, and using live chat available on your website is a process that can be completed in a couple of minutes. As a personal favorite of the team at Flytonic, we are happy to review and divide down the diverse elements of Live Chat by ProvideSupport.com. Blogger Chat
The Live chat app is much more involved than your average customer. You’ll have the ability to observe every one of the visitors which are on your site at any particular time, as well as their IP address, their referral origin, their local time, operating system and a whole lot more. While some of this information will be much more beneficial than the remainder, it is going to help to keep you (or your designated chat operators) as informed on your customers as possible if they are in need of any help. They offer 10 days free trial, no credit card needed.
After you set up an account, You are brought to a website that looks somewhat old fashioned. It seems like it’s full of advertisements, except it is just a site version of ProvideSupport. If you wont let this disturb you too much, you may read the upcoming steps which you ought to take, such as customizing your chat messenger window, add chat buttons for your mails, create a set of predefined answers and a lot more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console along with your own greeting message along with company’s emblem. You can also add your operator’s picture so the chat looks more private. The live chat button on the site can be either chosen from an present gallery, or you can upload your own image. The chat messenger could be customized with color schemes and styles that fit your site’s main theme.
If you want to match your own Website’s style, you can personalize the conversation messenger with offered styles and color schemes.
Real-time visitor tracking
The real time visitor Feature allows you to view your visitor’s IP address, host name, referrer address, pages visited etc.. You can also find a world map and a place where a user writes to you.
Transfer chats between customer service reps
Provide Support provides She capability to transfer ongoing chats between representatives. Another representative can follow-up the case and reply within seconds. It is useful when an agent doesn’t have the knowledge to address the case. Thanks to moving chats there’s no delay, which increases client satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and several others is built into the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and highlight words that might be spelled incorrectly.
It also has a proposal list. If you’re on the fly you spell something incorrectly in a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you can pick the right word. Blogger Chat
Provide Support Drawbacks
I am not a avid fan of The look of Provide Support interface. I overlook that the personalization when it comes to the whole site. The image on the main page is a Stock image which provides you the impression that everything there doesn’t have any character as well. The video tutorial I watched felt automated, like it wasn’t the actual person speaking.
I like brands with personalities. While the lack of personality might not have any effect on customer support on your website, it certainly discourages individuals like me by using this program.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for companies of any size.”
They allow four types of Payments, every month every two weeks, every six months and yearly. Paying annually is your ideal option or all the plans. They offer 3 plans — small company with 1 operator, company plans with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, you can take a look at the PDF document where they given prices per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can provide personalized support. A geographical demonstration of real time visitor information provides you an insight in what customers are looking for. You have tons of customization options that you may use in your conversation.
If you’re not bothered by A tiny old look of the program, you may discover there what you need to give customer support to your customers.
Free Trial Opportunity
Live Chat From Provide Support could be tried with no price for 30 days. All attributes (outside of additional operators) can be retrieved with this absolutely free time trial interval. Provide Support will not always harass you in the event that you don’t take advantage of the supply, possibly, and charging going forward is quite straightforward.
In our View, one of our favourite things about this service is how smooth and easy it is to use together with the”no hassle” form of charging and service that is provided. Not one of the authors at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all our users. If you are on the fence about whether or not to implement a live chat solution on your website, our very best suggestion would be to provide this app a download, try it out for 30 days, and decide in the end of the free period whether you’d like to keep from that point. Blogger Chat