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Let Us Begin with JivoChat’s home page. As a major fan of green and all that’s connected to character, a foliage over their logo and green backdrop instantly made me feel calm. Well played, JivoChat! Blogger Code
Their main slogan is: “Turn your site visitors into paying clients with JivoChat.”
It is a free tool to help You track and talk to customers visiting your site, Facebook, Telegram, and Viber — most of that in real time. To begin a journey with this live chat tool, all I have to do is to click on the sign up free button.
I was asked about my Email, password and a Promo code. I didn’t have some, but I presume this is what potential clients like best: discounts!
What I liked about the Signing up procedure is I could see how many measures are still left. Here’s a fast preview of the previous step, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I must say that it is quite neat. There’s the Inbox section, accessible in the app’s sidebar — there land each of the incoming requests from the customers. Then, we’ve got a segment invisibly, where you can see your current conversations. It looks like this:
When conversing with your Customers you can immediately check their data — this convenient little attribute is put on the correct and it is invaluable when targeting your clients’ needs. What is more, below we have site visitors department, informing us about each the folks on our site.
Speaking of traffic on Your website — the”invitation to chat” feature is available only in the Professional Version. It offers you a wide range of options for pop up invitations.
I like the snippet option Included in the program. It permits you to see what a user writers to you until he or she sends it. It creates responding to your customers’ queries much faster.
Also, when a Visitors write a message, an agent get the little pop up on the right bottom, asking if they wish to chat, fast answer or dismiss (that, of course, you should not do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It’s permanently free and it comprises up to 5 agents. It offers customizable conversation in 20 languages, various programs (including mobile and desktop ) and 24”7client service.
Another strategy is a Professional Version: for $10/agent a month if billed yearly. It offers more features. Take a look at the screenshot below:
JivoChat comes in a fair Price. I guess, the one thing that is missing is that it is not very scalable. You have just two plans: one is very basic and the other one may not be enough if you’re working with partnerships businesses. However, as always, it all depends on your needs. Blogger Code
A Wonderful addition that they Provide is what they call a Callback feature. What it does is that people can leave you their number and you can call them back at your earliest convenience. On their site they’re stating:”Chat is suitable for delicately accompanying customers on the site, and instant callbacks are perfect for actively completing transactions.”
Additionally, it works when nobody Is available online discussion. You can easily get back in touch with your possible leads afterwards.
JivoChats is integrated Using Facebook Messenger, so the client can receive your responds right to their Facebook. When it comes to you as an agent, Jivo will not force you to switch between the apps to answer. All messages from social networks appear right in the JivoChat desktop and/or mobile program.
Another of their Additions is the Mobile SDK, which lets you add live chat service to your Android and iOS native programs. If your customers are spending a lot of time browsing through your store on mobile, they will surely find it very convenient.
In case that is not sufficient, They’re throwing an API for developers, that’s the whole documentation programmers can use if they would like to integrate JivoChat using their own program or CRM solution.
JivoChat don’t have a great deal Of integrations yet but they’ve been on the industry only for 4 decades — and this matter takes time and resources.
They provide basic Integrations for both medium and small businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Incorporated with Shopify, which is a fantastic news for all e-commerce companies. It only proves JivoChat keeps growing and, more importantly, their growth is dictated by their clients’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and to keep their clients even more satisfied, they also offer reports that monitor the level of your customer service.
Concerning the design, The entire website looks very nice and that I may also say that UX does not lack in that section. There is one thing which confused me though: when I had been on the main site , I clicked on the conversation window three times, until I realized I want to click just on”Chat with us. We are online!” prompt. That could have been done simpler. The great news is that if I wanted something, there was always somebody online discussion!
The wrap-up of JivoChat
JivoChat is a good Looking alternative that does its own job. For companies who’re searching for a standard live chat option, it actually does come for a reasonable price.
But don’t take (only) my Word for it! Do a little research, try it out and see if it works for you — Maybe you’re in the market for a bigger solution or perhaps it is going to be just perfect For you? I believe that they’re Excellent in what they offer, and I think They’ll be scaling and providing different programs with a wider range of features To meet their future customers. Blogger Code