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Let’s Begin with JivoChat’s home page. As a big fan of green and all that’s linked to nature, a leaf above their logo and green background instantly made me feel calm. Well played, JivoChat! Blogger Templates For Sale
Their main slogan is: “Turn your site traffic into paying clients with JivoChat.”
It’s a free tool to help You monitor and speak with clients visiting your Website, Facebook, Telegram, and Viber — all of that in actual time. To start a journey with this live chat tool, all I have to do is to click on the sign up free button.
I had been asked about my Email, password and also a Promo code. I didn’t have any, but I presume this is what potential customers like best: reductions!
What I liked about the Signing up process is that I could see just how many measures are nonetheless left. Following is a fast preview of the previous step, installing your JivoChat code.
After I signed up, I Installed the desktop program and I have to say that it’s very neat. There is the Inbox section, accessible in the app’s sidebar — there territory all the incoming requests from your customers. Then, we’ve got a section Chats, where you can view your current conversations. It looks like this:
When chatting with your Customers you can quickly check their information — this handy little feature is put on the right and it is useful when targeting your customers’ needs. What is more, below we’ve website visitors section, informing us about all the people on our website.
Speaking of visitors Your site — the”invitation to talk” feature is available only in the Professional Version. It offers you a vast range of options for pop up invitations.
I like the snippet alternative Included in the program. It permits you to find out what a user writers to you before he or she sends it. It makes responding to your customers’ queries much faster.
Additionally, when a Visitors compose a message, a broker get the little pop up on the right underside, asking if they wish to chat, fast answer or ignore (which, naturally, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It’s forever free and it includes up to 5 agents. It offers customizable chat in 20 languages, various programs (including mobile and desktop ) and 24”7customer service.
The other strategy is a Professional Version: for $10/agent a month if billed annually. It gives much more features. Have a look at the screenshot below:
JivoChat comes at a fair Price. I guess, the only thing that is missing is that it is not very scalable. You have just two plans: one is very basic and another one may be insufficient if you’re working with partnerships businesses. But, as always, it all depends on what you require. Blogger Templates For Sale
A Wonderful addition that they Provide is that which they call a Callback feature. What it really does is that people can leave you their number and you’ll be able to call them back at your earliest convenience. On their website they’re saying:”Chat is convenient for delicately accompanying customers on the website, and immediate callbacks are perfect for actively completing transactions.”
Additionally, it works when nobody Is available on chat. You can easily get back in touch with your possible leads afterwards.
JivoChats is integrated With Facebook Messenger, so the customer can receive your responds right for their Facebook. In regards to you as a broker, Jivo won’t make you switch between the apps to reply. All messages from social networks look right in the JivoChat desktop and/or cellular program.
Another of the Additions is the Mobile SDK, which allows you to add live chat support to your Android and iOS native apps. If your customers are spending a great deal of time browsing through your shop on mobile, they will surely find it rather convenient.
If that’s not enough, They’re throwing an API for developers, that’s the whole documentation developers can utilize if they want to integrate JivoChat with their own program or CRM solution.
JivoChat do not have a great deal Of integrations yet but they have been on the market only for 4 decades — and this thing takes time and resources.
They offer basic Integrations for both small and medium companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Incorporated with Shopify, which is a fantastic news for all e-commerce companies. It merely proves JivoChat keeps evolving and, what’s more, their expansion is dictated by their clients’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and to keep their customers even more fulfilled, they also supply reports which track the level of your customer services.
Concerning the Plan, The entire website looks really nice and that I can also say that UX does not lack in that section. There’s one thing which confused me when I had been on the main website, I clicked on the chat window three days, before I realized that I need to click just on”Chat with us. We are online!” prompt. That could have been done simpler. The excellent news is that if I needed something, there was always somebody on chat!
The conclusion of JivoChat
JivoChat is a great Looking solution that does its own job. For companies who are looking for a standard live chat solution, it truly will come for a fair price.
But don’t take (only) my Word for this! Do Some Research, try it out and see if it works for you — Maybe you’re in the market for a bigger solution or maybe it’ll be just perfect For you? I think that they are really good in what they offer, and I believe They will be scaling and providing other programs with a wider selection of features To meet their future clients. Blogger Templates For Sale