Why Select Crisp? Bloom Api
In this article I’ll cover our Expertise with Crisp, why we switched, and the way it is possible to make the right decision for your business and startup too. You will know how to compare live chats and which metrics could be important for you too. Bloom Api
How was that choice made?
Taking a Look at the market leaders With live chat feature out there, we found Crisp through Producthunt. After we have made a Spreadsheet with numerous live chat sellers, we defined the core attribute and metrics we were searching for.
What did we use before?
We’ve Used several other live chat before, which somehow shifted their attention from a live conversation to an”all in 1 company suite”. Their live chat still functions, but metrics that are important for us were eliminated. We have used those metrics for our monthly reports, and client overviews, growth rates and much more. After we had been in for four months those metrics vanished and were replaced with other metrics. We’ve got a leaderboard for our team members, which we did not use because we’re searching for quality service and not quantity and the pricing seems to outperform the advantage. So our choice was clear at that moment: we needed to move on.
We found 14 days history, 30 days History and unlimited history (for higher plans this is common), here the cost scaling was intriguing. All live talks we attempted had that attribute, some at higher price tagsothers together with a badly implemented search feature, and so the history wasn’t available. With Crisp, the boundless history is already available with their first paid program, and it not only ships with a fair price tag, but also their search works astoundingly well.
How many contacts do we want?
We tried to answer that Question with another question”how many customers will chat with us?” – and that has been incorrect – we made that mistake once. We can’t restrict on the connections we create because we actually wish to make contact with them all. Unlimited contacts was what we were searching for (at a reasonable price label ). What we discovered were discussions with 100 active contacts for $0/month which was quite nice, we climbed up that a bit to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or more (~$500/m). We have had that experience of cost scaling for most of the solutions. As we did the same contact metric evaluation for Crisp we saw something different:
So at Crisp, you do not scale by usage – that is huge! They believe the same way we do at Storyblokwe do not want to limit the user to the use of this machine (eg. Content entrances or entries ), we would like to scale because their team scales. So at Crisp you select a plan and you may scale the amounts from 10 to 10.000 contacts (or more) with exactly the same price tag.
Trigger events / messages
Automated triggers are used to Send a specific message on predefined events, eg. “a guest is on the same site for more than 30 seconds”. Those causes are a good way to help your viewers with queries they may have. We use it on our pricing page since from time to time there are open questions regarding our pricing, maybe something isn’t covered in the FAQ section. This component can be found in most options we tested and mainly available in the first paid plan.
Possibility to send campaign emails
From time to time we send emails Using our live chat. We think that it’s a fantastic way to retarget our audience because we should have the ability to send pertinent content based on some metrics those live chats provide. To be honest, we are not sending many mails, because we also hate spam on our side. So we like to send specific emails to particular target groups and again: we really like the execution in the Crisp customer. It’s simple and satisfied our needs at a reasonable price tag.
Number of agents
The agent chairs is rather Intriguing, it is something you can control. You could choose 1 account for the entire group (which is cheap with most options ), or you could go for one seat for every team member. Since we like to get this personal approach to our clients the notion of using one account for the entire group was dropped instantly. We have begun to compare the very first paid program against the majority of the high tier plans to see how the price scales . The greatest prices we discovered were approximately ~$155/m per chair where the scope was somewhere from $15/m to this. We had a look at Crisp again and saw that their greatest bundle has unlimited agents seats included. Additionally, their free strategy allowed 2 agents, which was great for analyzing. Bloom Api
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the main channels. We do not actually use integrations that much, but the one we use the maximum is with Slack. Slack is the principal communication tool in our business, we use it on a daily basis and included the majority of our tools – so we focused on how they operate and perform together with Slack. We tested some of them and many are actually working quite well. We found one which has enormous delays when messaging from and also to Slack that was a no-go for all of us. We reported that difficulty to these, but we don’t know whether they changed it since we left six months ago. Together with Crisp the integration worked instantly, notifications arrived immediately and the whole set-up was done in a few minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your customers. From sales to client support, Crisp is made to keep your workflow simple. From live chat to email, Crisp provides one channel to reply to your users employing a simple team inbox where you can handle all your user inquiries.”
From our experience, Crisp really Ships with the attention on such chat experience for your customers. Which is exactly what we were searching for as we evaluated other alternatives.
This one is tricky. If you read The past few points you noticed that we compared the lower grade programs and attribute together with the highest tier programs, some are cheap at the start and be costly as you use them. After using Crisp for six months today, and changed from a competition because of the expensive”end” and those feature we didn’t need but would need to pay for. We are glad to say we believe we have the best match for us, perhaps it will fit as nicely for you. We saw the list of 8 aspects above is all you want to locate your best fit.
We made contact with incredible Fantastic people (thank You!) And businesses all over the world. We might have had exactly the same experience with other live discussions as well, but the price tag combined with the feature set Crisp does provide, we would and do recommend it to all of clients who are looking for a live chat themselves. We’ve updated to the Crisp endless plan a while ago, and are glad we made that decision. In case you have a query or want to tell us about your experience using Crisp and other live chats, don’t hesitate to drop us a comment below or send us a conversation or chat with us with Crisp! Bloom Api