Provide Support is a Live Chat Service which may be implemented on sites and operated as a third party client. There are lots of customizable facets of this tool, and having live chat available on your site is a process which may be finished in a couple of minutes. As a personal favorite of the team at Flytonic, we are happy to review and break down the diverse elements of Live Chat by ProvideSupport.com. Boldchat
The Live chat program itself is a great deal more involved than your average customer. You will have the ability to observe every one of those visitors which are on your website at any particular time, in addition to their IP address, their referral origin, their regional time, operating system and much more. While some of this information is going to be a whole lot more valuable than the remainder, it will help to keep you (or your designated chat operators) as educated on your customers as possible if they are needing any assistance. They provide 10 days free trial, no credit card needed.
Once you set up an account, You’re brought to a website that looks somewhat old fashioned. It looks like it’s packed with advertisements, but it’s only a website version of ProvideSupport. If you won’t let this bother you too much, you can read the upcoming steps that you should take, like customizing your conversation messenger window, then add chat buttons to your mails, create a set of predefined replies and many more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console with your greeting message and company’s emblem. It is also possible to add your operator’s image so the chat looks more private. The live chat button on the website can be chosen from an present gallery, or you may upload your own image. The chat messenger could be customized with colour schemes and styles that fit your site’s most important theme.
If You Would like to match your Site’s style, you can customize the conversation messenger with offered styles and color schemes.
Real-time visitor tracking
The real-time visitor Feature permits you to look at your customer’s IP address, server name, referrer address, pages visited . It is also possible to find a world map and a spot where a user writes to you.
Transfer chats between customer service reps
Provide Support provides She ability to transfer ongoing chats between agents. Another agent can follow the case and answer within seconds. It’s useful when an agent doesn’t possess the knowledge to address the instance. Thanks to transferring chats there’s no delay, which increases customer satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and many others is built into the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and highlight words that might be spelled incorrectly.
It also has a proposal list. If you are on the fly you spell something incorrectly at a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you’re able to pick the right word. Boldchat
Provide Support Disadvantages
I’m not an avid fan of The appearance of Provide Support port. I miss that the personalization when it concerns the whole website. The picture on the home page is a Stock image which provides you the impression that everything there does not have any character too. The movie tutorial I watched felt automatic, like it wasn’t the actual person speaking.
I like brands with personalities. While the dearth of personality might have no effect on customer service on your site, it certainly discourages individuals like me by using this software.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for businesses of any size.”
They let four types of Payments, each month every two weeks, every six months and annually. Paying annually is the best alternative or each of the plans. They offer 3 plans — little company using 1 operator, Corporate aims with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, then you can check out the PDF document where they given costs per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can offer personalized service. A geographical demonstration of real time visitor information gives you an insight in what clients are looking for. You have a lot of customization options that you may use in your chat.
If you’re not bothered by A little old look of the program, you might find there what you need to provide customer support to your customers.
Free Trial Opportunity
Live Chat From Provide Support could be tried without any price for 30 days. All features (outside of further operators) could be accessed with this absolutely free time trial interval. Provide Support won’t continually harass you in the event that you do not take advantage of their supply, possibly, and charging going forward is very straightforward.
In our View, one of our favorite things about this service is how smooth and easy it’s to use together with this”no hassle” kind of billing and service that’s provided. None of the authors at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all our customers. If you are on the fence about whether or not to implement a live chat option on your website, our very best suggestion would be to provide this app a download, check it out for 30 days, and decide at the end of the free period if you would like to continue from that point. Boldchat