There is no reason live chat shouldn’t be simple. Boldchat
It is about connecting with your clients and providing them the best solution in a reasonable period of time.
That said, many live chat extensions for internet stores give you a far too intimidating interface with tools that are overkill for this type of rudimentary support medium.
Pure Chat has another approach.
Pure Chat is a live chat program that helps small companies deliver instant replies and convert more leads.
You’re not going to locate anything crazy with this particular tool, but that is the glory of this. The pricing is straightforward. The features are simple, and the total interface makes it rather simple to communicate with customers who need answers fast.
So let’s take a deeper look into the live chat system to understand who it’s best for and all of those features are impressive.
Pure Chat is a live chat software that allows users to communicate with their clients directly on their site. Its attributes include unlimited agents, boundless chats, full chat background, widget customization, and much more. We compiled Pure Chat user reviews from around the web and decided that it’s generally positive ratings. We also shared its own accessible pricing choices.
Briefing of User Reviews
What PureChat does well:
Users who gave Pure Chat a favorable review stated that the app is easy to setup and navigate because of its user-friendly interface. They also like the way the tab switches to an email form when each of the operators are all offline.
What Pure Chat does not do well:
Users that gave Pure Chat a negative inspection stated that the program can be slow at times, causing delays in client communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Positive User Review
A user who left a favorable review of Chat on G2 Crowd stated that they were able to convince customers to commit to a buy within moments of communicating through the app. He also likes how the tool supplies them with a means to answer customers’ questions quickly and market their products without the use of mobile calls.
Most Helpful Negative User Review
A user who left a negative overview of Chat on Capterra whined about becoming timed out with notifications. He clarified that this makes it difficult to maintain agents who’ve retail responsibilities on discussion during high traffic hours — causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them whenever they’ve been logged off.
Starting chats at the right time depends on how well you can monitor your visitors. For example, if you’re sitting on the Pure Chat backend you have the ability to see which users are surfing your site in real-time. So if someone is looking at a pair of sneakers you sell on your site, you understand exactly what to begin speaking about, and you even have the tools for creating canned responses for certain parts of your site. Boldchat
The obvious beginning to this particular review is the actual chat interface. Does this feel usable for both novices and advanced users?
Everything starts by showing a chat box into the new visitor. If they have been to your site before, the representative about the backend sees all the customer information and interactions that have occurred in the past. It works exactly like an instant messenger, (in which the chats come in real time ), but it also lets you view previous transcripts and which reps have spoken to a customer before.”
Notifications are sent to you when a chat comes in, and you’ll be able to schedule when you’re offered for chatting to ensure clients know when you are online.
Implementing a conversation box on your site only requires a fast copy and paste of a code or using the Shopify, Weebly and WordPress plugins. You then have the capability to customize what the conversation box appears like prior to, during and after the conversation. Don’t hesitate to change around colours, set causes for when the chat box pops open and configure the forms that you want people to fill out before speaking to you.
You have the opportunity to decide on the default option stylings (which can be nice,) but the design tools are easy enough for beginners and powerful enough for more advanced users.
The two iOS and Android programs are offered for people who’d love to manage live chats while on the go. By way of instance, if you have to leave the office but still want to provide the best support on the market, you won’t need to worry about it with a mobile app.
Pretty much all of the features that you would find on the normal dashboard are carried over to the mobile apps. You’ve got settings for actually executing the talks, along with setting your accessibility, managing transcripts and much more. This gives you a little boost of confidence since it doesn’t matter where you are when seeing who is on your website in real-time. Your customer service is continually handled, as it works just like texting from the cell phone.
The coverage is just one of the strongest sections of Chat, since it not only gives you the performance for exporting accounts, but it provides amazing graphs and vision for viewing chat metrics over time. It is possible to monitor your client satisfaction to make decisions regarding your staff or to determine which particular clients you may be spending too much time .
Pure Chat Support
The Pure Chat support outlets are far more impressive than some of the other solutions you’ll find for live chat. By way of example, a blog is supplied for reading about updates and tips, while the Guides page is filled with advice about how to sell online, how to manage rude customers, how to get more live chats and more.
The FAQ page offers you a good notion of what other men and women are talking about with PureChat, while the primary Support page is a knowledge base with documentation for both installations, integrations, chat boxes and more. I didn’t find any support modules for calling in or emailing, so it seems as if you’ll have to complete the majority of the research yourself.
A conversation box is provided on the dashboard, so quick interactions together with the support team are possible and they also offer email service in-app and on the web site for many programs. Boldchat
Pure Chat doesn’t have a free trial. However, you don’t want one at all, since the company delivers a solid free plan you could continue to work with for as long as you would like. The paid programs are reasonably priced as well, and the monthly obligations bring along a broad set of characteristics that you don’t get together with the free bundle.
Let us Look at what plans you can choose from:
Free — For $0 you get support for a single user, one site, unlimited chats per month, a 1 day discussion history and native cellular apps.
Starter — For $20 a month you receive support for 2 users, two websites, unlimited chats per month, a 30 day chat history, native mobile programs, reports, visitor tracking, SMS alarms and integrations.
Business — For $50 a month you receive everything out of the former plan and support for five users, three sites and 90 days of discussion history.
Growing — For $100 per month you get everything out of the previous plan and support for ten consumers, five sites, an unlimited chat history and the ability to remove the Pure Chat branding.
We enjoy the Free plan for people just testing out the system, but the genuine functionality comes into play when you opt for the Starter Plan. The only gripe I have is that you need to receive all the way up to the $100 a month plan to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the best and up-and-coming live chat software for small businesses and reviewed their attributes and pricing. Read this guide to understand our recommendations.
7 Ways Live Chat Can Help You Attain First Contact Resolution — Addressing a customer’s concern at the very first point of contact is a key performance indicator. Have a look at this article to learn more about how employing a live chat software can improve your customer service and grow your client base.
Free Small Business Software: 37 Tools For Simplifying Your Company — There are a great deal of free tools which can assist you in keeping expenses down. In this article, we share with you some answers from small business owners who use these tools to make their business procedures easier for free.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are eligible for a 7-day free trial.
Can I ask for a refund if I’m not satisfied with PureChat PRO?
Yes. Pure Chat includes a 30-day money-back guarantee for clients that aren’t pleased with their services. Read the following instructions to find out the cancelation terms along with other specifics.
Can agents use mobile devices to respond to clients?
Yes. Pure Chat offers apps for both iOS and Android allowing agents to respond to clients’ queries from anywhere.
When choosing a live chat program, it is essential that the software integrates with other software your business is now using. Here’s a list of some of Pure Chat’s favorite integrations:
Who Should Use PureChat?
Anyone with an ecommerce shop could benefit from such an easy-to-use conversation box tool like Pure Chat. It all depends on the pricing strategy you choose. The Free Plan is great for analyzing and small operations with just a few goods and a single rep. The Starter Plan is probably the most common, although the Growth Plan becomes up there for businesses with large support groups. Boldchat