Why choose Crisp? Branded Live Chat Software
In this article I’ll cover our Experience with Crisp, the reason we changed, and how you can make the right choice for your business and startup too. You will know how to compare live talks and that metrics could be significant for you also. Branded Live Chat Software
How was that selection made?
Looking at the market leaders With live chat feature out there, we also found Crisp through Producthunt. After we have made a Spreadsheet with numerous live chat sellers, we identified that the core feature and metrics we were searching for.
What did we use before?
We have Used multiple other live chat before, which shifted their focus from a live conversation to an”all in 1 business suite”. Their live chat still functions, but metrics that are significant for us were removed. We have used those metrics for our monthly reports, and client overviews, growth rates and much more. After we had been in for four months those metrics vanished and were replaced with other metrics. We’ve got a leaderboard for our staff members, which we didn’t use because we are looking for quality service rather than quantity as well as the pricing appears to outperform the advantage. Our decision was clear at that moment: we needed to move on.
We found 14 times history, 30 days History and unlimited history (for higher plans that this is common), here the price scaling was interesting. All live talks we tried had that attribute, a few at higher price tags, others together with a badly executed search feature, and so the background was not accessible. With Crisp, the unlimited history is already available with their first paid program, and it not only ships with a reasonable price tag, also their hunt works astoundingly well.
How many connections do we need?
We tried to answer that Question with another question”how many customers will talk with us” – and that has been wrong – we made that mistake already once. We can not restrict on the contacts we create because we really want to earn contact with them all. Endless contacts was what we were looking for (in a reasonable price tag). What we found were discussions with 100 active contacts for $0/month that was quite nice, we scaled that up a little to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or more (~$500/m). We have had that experience of price scaling for most of the solutions. As we did the same contact metric evaluation for Crisp we saw something different:
So at Crisp, you don’t scale by usage – which is huge! They think the identical way we do at Storyblokwe do not want to limit the user to the usage of the system (eg. Content entries or contacts), we would like to scale as their team scales. So at Crisp you choose a plan and you can scale the numbers from 10 to 10.000 contacts (or much more ) with the exact same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a visitor is on precisely the exact same site for over 30 seconds”. Those causes are a good method to help your audience with questions they may have. We use it on our pricing page because from time to time there are open questions regarding our pricing, maybe something isn’t covered in the FAQ section. This component is available in most options we analyzed and mainly available in the first paid program.
Ability to send campaign messages
From time to time we send mails Utilizing our live chat. We think that it’s a good way to retarget our viewers because we ought to be able to send relevant content according to some metrics those live chats provide. To be honest, we are not sending many mails, because we hate spam on our side. Therefore we like to send certain emails to specific target groups and again: we really like the execution in the Crisp customer. It is simple and satisfied our needs at a sensible price tag.
Number of brokers
The broker chairs is rather Interesting, it is something that you can control. You could choose 1 accounts for the whole group (which is cheap with most options ), or you might go for a single seat for every team member. Since we want to get this personal approach to our clients the idea of using one accounts for the entire group was dropped immediately. We’ve started to compare the first paid program contrary to the majority of the high tier programs to see the way the cost scales again. The highest prices we discovered were about ~$155/m per seat where the scope was somewhere from $15/m to this. We had a peek at Crisp again and saw that their highest package has unlimited agents chairs included. Also, their free strategy permitted 2 agents, which was excellent for analyzing. Branded Live Chat Software
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the main stations. We don’t actually use integrations that much, but the one we use the maximum is with Slack. Slack is the main communication tool in our business, we utilize it on a daily basis and added the majority of our resources – so we focused on how they operate and function together with Slack. We tested some of them and many are actually working very well. We found one which has huge delays when messaging from and also to Slack which was a no-go for all of us. We reported that difficulty to these, but we do not know whether they changed it because we left six months ago. With Crisp the integration worked instantly, notifications arrived immediately and the entire setup was done in a couple of minutes.
“Crisp is the simplest way To communicate with your customers. From sales to client support, Crisp is designed to keep your workflow easy. From live chat to email, Crisp provides one station to answer to your users employing a simple team inbox where you can manage all of your user queries.”
From our experience, Crisp really Ships with the attention on such chat experience for the customers. That is exactly what we were looking for as we evaluated other solutions.
This one is tricky. If you read The past few things you noticed that we compared the lower grade programs and feature with the maximum tier programs, some are economical at the beginning and be costly as you use them. After using Crisp for six months today, and changed from a competitor because of that pricey”ending” and those attribute we did not need but would need to pay for. We’re pleased to state that we believe we got the best fit for us, maybe it will fit as nicely for you. We saw that the listing of 8 facets above is all you want to find your own best match.
We made contact with unbelievable great people (thank You!) And companies all over the globe. We might have had the exact same experience with other live chats as well, but the price tag combined with the attribute set Crisp does offer, we’d and do recommend it to all of clients that are looking for a live chat themselves. We’ve upgraded to the Crisp unlimited plan some time ago, and are thankful that we made that decision. In case you have a query or wish to tell us about your experience with Crisp and other live discussions, don’t hesitate to drop us a comment below or send us a conversation or talk to us with Crisp! Branded Live Chat Software