Introduction Bt Live Chat
Provide Support is a Live Chat Service that can be implemented on sites and operated remotely as a third party client. There are many customizable aspects of this tool, and having live chat available on your own website is a process which can be completed in a matter of minutes. As a personal favorite of the staff at Flytonic, we are happy to review and break down the varied elements of Live Chat by ProvideSupport.com. Bt Live Chat
The Live chat program is a great deal more involved than your normal client. You will be able to observe each of the visitors which are on your site at any given time, in addition to their IP address, their own referral source, their regional time, working system and much more. While some of the info is going to be much more beneficial than the rest, it will help to keep you (or your designated chat operators) as educated on your customers as possible if they are needing any assistance. They provide 10 days free trial, no credit card needed.
After you set up an account, You are brought to a site that seems a little old fashioned. It seems like it’s full of advertisements, but it’s just a site version of ProvideSupport. If you wont let that disturb you too much, you can read the upcoming steps that you ought to take, like customizing your conversation messenger window, then add chat buttons to your mails, produce a set of predefined replies and a lot more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console along with your greeting message along with company’s emblem. You can also add your operator’s picture so the chat looks more personal. The live chat button on the site can be chosen from an existing gallery, or you can upload your own picture. The chat messenger can be customized with color schemes and styles that fit your site’s main theme.
If you want to match your own Site’s style, you can customize the conversation messenger with offered fashions and colour schemes.
Real-time visitor monitoring
The real time visitor Feature permits you to view your visitor’s IP address, server name, referrer address, pages visited etc.. You can also find a world map and a spot from which a person writes to you.
Transfer chats between customer service reps
Provide Support offers She capability to transfer ongoing chats involving representatives. The other agent can follow the situation and answer within seconds. It’s useful when an agent doesn’t possess the knowledge to solve the case. Thanks to transferring chats there is no delay, which increases client satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and several others is built into the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and highlight words that might be spelled incorrectly.
It also has a proposal list. If you are on the fly you spell something incorrectly in a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you’re able to pick the best word. Bt Live Chat
Provide Support Disadvantages
I am not a avid fan of The appearance of Provide Support port. I miss the personalization when it comes to the whole site. The picture on the main page is a Stock picture which gives you the belief that everything there does not have any character too. The video tutorial I saw felt automated, like it wasn’t the real person talking.
I like brands with personalities. While the dearth of character might have no impact on customer service on your website, it certainly discourages people like me by using this software.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for businesses of any size.”
They allow four types of Payments, every month every 2 months, every six months and yearly. Paying annually is your best alternative or all the plans. They provide 3 plans — little business with 1 operator, company aims with 3 operator and Business with 10 operators. If you’re interested in more operators, then you can take a look at the PDF document in which they specified costs per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can provide personalized support. A geographical demonstration of real time visitor information gives you an insight in what clients are searching for. You’ve got a lot of customization options that you may use in your chat.
If you’re not bothered by A tiny old expression of the program, you may discover there what you need to give customer service to your clients.
Free Trial Opportunity
Live Chat From Provide Support can be tried with no price for 30 days. All features (outside of additional operators) can be retrieved with this absolutely free time trial interval. Provide Support won’t always harass you in the event that you do not take advantage of their offer, possibly, and billing going forward is quite straightforward.
In our View, one of our favourite things about this service is how smooth and easy it’s to use together with the”no hassle” kind of charging and support that is provided. Not one of the writers at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all our users. If you’re on the fence about whether or not to employ a live chat solution on your website, our very best suggestion would be to give this app a download, try it out for 30 days, and decide at the end of the free period if you would like to continue from there. Bt Live Chat