Why Select Crisp? Bt Livechat

In this article I’ll cover our Expertise with Crisp, the reason we switched, and the way you can make the perfect choice for your business and startup too. You may know how to compare live talks and that metrics might be important for you also. Bt Livechat

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How was that selection made?

Looking at the market leaders With live chat feature on the market, we found Crisp through Producthunt. After we have created a Spreadsheet with multiple live chat vendors, we defined the core attribute and metrics we were looking for.

 

What did we use before?

We’ve Used several other live chat earlier, which somehow shifted their attention from a live conversation to a”all in one company suite”. Their live chat still works, but metrics that are important for us were eliminated. We’ve used those metrics for our monthly reports, and customer overviews, growth rates and much more. After we had been in for four months those metrics disappeared and were replaced by other metrics. We have got a leaderboard for our staff members, which we did not use because we’re looking for quality support rather than quantity and the pricing appears to outperform the benefit. Our choice was clear at that moment: we had to move on.

 

Chat log

We found 14 days background, 30 days History and history (for greater plans that this is common), here the price scaling was interesting. All live talks we tried had this attribute, some at higher price tags, others combined with a poorly implemented search feature, therefore the background was not available. Together with Crisp, the unlimited history is already available with their first paid plan, and it not only ships with a fair price tag, but also their hunt works exceptionally well.

How many connections do we need?

First, we tried to answer that Question with another question”how many customers will chat with us?” – and that has been incorrect – we made that mistake already once. We can not limit on the contacts we make because we actually want to make contact with all of them. Unlimited contacts was what we were searching for (in an affordable price tag). What we discovered were discussions with 100 active contacts for $0/month that was quite nice, we scaled up that a bit to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of price scaling for most of the solutions. As we did the Exact Same contact metric test for Crisp we watched something different:

So at Crisp, you don’t scale by usage – which is enormous! They think the identical way we do at Storyblok, we don’t want to limit the consumer to the use of this system (eg. Content entrances or entries ), we want to scale because their staff scales. So at Crisp you choose a plan and you can scale the amounts from 10 to 10.000 contacts (or much more ) with the exact same price tag.

 

Trigger events / communications

Automated triggers are Utilized to Send a particular message on predefined events, eg. “a visitor is on the exact same site for over 30 seconds”. Those triggers are a fantastic way to help your viewers with questions they may have. We use it on our pricing page since from time to time there are open questions regarding our pricing, possibly something isn’t covered in the FAQ section. This part is available in all options we analyzed and mainly available in the very first paid plan.

 

Ability to send campaign messages

From Time to Time we send emails Utilizing our live chat. We think it’s a good way to retarget our audience because we ought to have the ability to send pertinent content according to some metrics those live chats offer. In all honesty, we’re not sending many emails, because we also hate spam on our side. Therefore we like to send specific emails to particular target groups and again: we really enjoy the execution in the Crisp client. It’s simple and fulfilled our needs at a reasonable price tag.

 

Amount of brokers

The agent seats is kinda Interesting, it’s something that you can control. You could choose 1 accounts for the entire team (which is cheap with the majority of solutions), or you might go for a single chair for each team member. Since we like to get this personal approach to our clients the idea of using one accounts for the entire group was dropped immediately. We’ve begun to compare the first paid plan against the majority of the high tier plans to see how the cost scales again. The greatest costs we found were about ~$155/m per chair where the range was somewhere from $15/m to this. We had a peek at Crisp again and found their highest bundle has unlimited agents chairs included. Also, their free plan allowed 2 representatives, which was great for testing. Bt Livechat

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Integrations

Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the key stations. We do not actually use integrations that much, but the one we use the maximum is using Slack. Slack is the main communication tool in our business, we utilize it on a daily basis and included most of our resources – so we concentrated on how they work and perform with Slack. We tested some of these and most are actually working quite well. We found one that has enormous delays when messaging from and also to Slack that was a no-go for all of us. We reported that difficulty to them, but we don’t know if they changed it because we left six months ago. With Crisp the integration worked immediately, notifications arrived immediately and the whole setup was completed in a few minutes.

 

Control the client via JavaScript

We are using the chat not Only on the site but also in our program itself. Users may want to report a problem or merely have a fast question about something, hence the lead integration, and a option to initialize and hide/show the customer with JavaScript has been a must-have. It had been possible with most live chats we’ve tried, the documentation of Crisp about their JavaScript SDK is crystal clear and well documented so that we got that running in under half an hour.

 

What’s Crisp?

“Crisp is the simplest way To communicate with your customers. From sales to customer support, Crisp is designed to maintain your workflow simple. From live chat to email, Crisp provides one channel to answer to your users using a very simple team inbox where you can manage all your user inquiries.”

From our experience, Crisp really Ships with all the focus on that chat experience for your clients. Which is exactly what we were looking for since we evaluated other alternatives.

 

Cost

This one is tricky. If you browse The past few things you noticed that we compared the lower grade programs and attribute with the highest tier plans, some are cheap at the start and become costly as you use them. After using Crisp for six months today, and changed from a competition because of that pricey”end” and those feature we did not need but would need to pay for. We are pleased to state that we think we have the best fit for us, maybe it will fit as well for you. We found that the listing of 8 facets above is all you need to find your own best match.

Conclusion

We made contact with incredible Fantastic people (thank You!) And companies all around the globe. We could have had exactly the same experience with other live chats as well, but the price combined with the feature set Crisp does provide, we’d and do recommend it to all of clients who are searching for a live discussion . We’ve updated to the Crisp unlimited plan a while ago, and are glad we made that choice. In case you have a query or want to tell us about your adventure using Crisp and other live chats, feel free to drop us a comment below or send us a tweet or talk to us using Crisp! Bt Livechat

 

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