Intro Bt Livechat
There’s no reason live chat shouldn’t be simple. Bt Livechat
It is all about connecting with your clients and giving them the best solution in a reasonable period of time.
That said, many live chat extensions for internet stores give you a much too intimidating interface with tools which are overkill for such a rudimentary support medium.
Pure Chat has a different approach.
Pure Chat is a live chat software which aids small companies provide instant replies and convert more leads.
You’re not going to locate anything crazy with this tool, but that’s the glory of it. The pricing is simple. The features are easy, and the overall interface makes it rather simple to communicate with customers who want answers fast.
So let us take a deeper look into the live chat platform to know who it’s ideal for and all of those attributes are most impressive.
Pure Chat is a live chat program which lets users communicate with their customers directly on their website. Its attributes include unlimited agents, unlimited chats, complete chat background, widget personalization, and much more. We compiled Pure Chat user reviews from around the net and decided that it’s generally positive evaluations. We also shared its available pricing options.
Overview of User Reviews
What PureChat does well:
Users who gave Pure Chat a positive review stated that the program is simple to set up and navigate due to its user-friendly interface. They also like the way the tab switches into an email form when all the operators are all offline.
What Pure Chat Doesn’t do well:
Users who gave Pure Chat a negative review said that the app can be slow occasionally, causing delays in customer communications. They also complained about frequent disconnections, especially on mobile.
Most Useful Positive User Review
A user who left a positive review of Chat on G2 Crowd stated that they were able to convince customers to commit to a buy within moments of communicating through the program. He also likes how the tool supplies them with a way to answer clients’ questions quickly and promote their products without the usage of phone calls.
Most Useful Unfavorable User Review
An individual who left a negative review of Chat on Capterra complained about becoming timed out without notifications. He clarified that this makes it difficult to keep agents who have retail duties on discussion during high traffic hours causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them when they have been logged off.
Starting chats at the ideal time depends on how well you can track your visitors. By way of instance, if you’re sitting on the Pure Chat backend you have the ability to see which users are surfing your site in real-time. So if someone is looking at a pair of sneakers that you sell on your website, you know exactly what to start speaking about, and you have the tools for making canned answers for certain parts of your website. Bt Livechat
The obvious start to this particular review is that the actual chat interface. Does it feel useable for both novices and advanced users?
It all starts by revealing a chat box to the new visitor. If they have been to your website before, the representative on the backend sees each the customer information and interactions that have occurred in the past. It functions exactly like an instant messenger, (in which the chats arrive in real time ), but it also lets you view previous transcripts and reps have spoken to a client in the past.”
Notifications are sent to you when a chat comes from, and you can schedule when you are offered for chatting to ensure clients know when you’re online.
Implementing a chat box on your website only requires a fast copy and paste of a code or the use of their Shopify, Weebly and WordPress plugins. You then have the capability to personalize what the conversation box looks like before, during and following the conversation. Don’t hesitate to modify around colours, set causes for when the chat box pops open and then configure the types that you want individuals to fill out before speaking to you.
You’ve got the opportunity to go with the default stylings (which can be nice,) but the layout tools are easy enough for beginners and powerful enough for more advanced users.
Both iOS and Android programs are offered for those who would like to handle live chats while on the go. By way of instance, if you have to leave the workplace but still want to provide the best support on the market, you won’t need to worry about it using a mobile program.
Pretty much all the features you would find on the regular dashboard are taken over to the mobile programs. You’ve got settings for actually executing the chats, together with setting your accessibility, managing transcripts and more. This gives you a little boost of confidence since it doesn’t matter where you are when viewing who’s on your site in real-time. Your customer support is continually managed, as it works just like texting from your cell phone.
The coverage is just one of the strongest parts of Chat, because it not only provides you the functionality for exporting reports, but it supplies amazing graphs and vision for seeing chat metrics over time. It is possible to track your customer satisfaction to make decisions about your employees or to figure out which particular clients you might be spending too much time .
Pure Chat Support
The Pure Chat support outlets are far more impressive than a number of the other solutions you will find for live chat. For instance, a site is supplied for reading about updates and tips, while the Guides page is full of advice on how best to sell online, how to handle rude customers, the way to get more live chats and more.
The FAQ page offers you an notion about what other men and women are talking about with PureChat, while the primary Support page is a knowledge base with documentation for setups, integrations, chat boxes and much more. I didn’t find any support modules for calling in or emailing, so it looks like you’ll need to complete most of the research yourself.
A conversation box is provided on the dashboard, so rapid interactions with the support team are potential and they also provide email support in-app and about the web site for all programs. Bt Livechat
Pure Chat doesn’t have a free trial. But you do not want one at all, since the company offers a solid free plan that you can continue to use for as long as you would like. The paid programs are reasonably priced too, along with the monthly payments bring along a broad set of features that you don’t get together with the free package.
Let’s Look at what programs you can choose from:
Free — For $0 you get support for a single user, 1 website, unlimited chats each month, per 1 day chat history and native mobile programs.
Starter — For $20 a month you receive support for 2 users, two websites, unlimited chats each month, per 30 day chat background, native mobile apps, reports, visitor monitoring, SMS notifications and integrations.
Business — For $50 a month you get everything from the previous plan and service for five users, three websites and 90 days of discussion history.
Growth — For $100 a month you receive everything out of the former plan and support for ten consumers, five websites, an infinite chat history and the capacity to remove the Pure Chat branding.
We like the Free plan for individuals just testing out the system, but the true functionality comes into play when you choose the Starter Plan. The only criticism I have is that you need to get all the way up to the $100 a month strategy to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of their best and up-and-coming live chat software to small companies and reviewed their features and pricing. Read this article to understand our recommendations.
7 Ways Live Chat Can Help You Attain First Contact Settlement — Addressing a customer’s concern at the first point of contact is an integral performance indicator. Check out this guide to learn more about how employing a live chat program can improve your customer service and grow your customer base.
Free Small Business Software: 37 Tools For Simplifying Your Business — There are a great deal of free tools that can assist you in keeping expenses down. In this article, we share with you some responses from small business owners who use these tools to make their business procedures easier at no cost.
Pure Chat FAQ
Does Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day trial.
Can I request a refund if I’m not happy with PureChat PRO?
Yes. Pure Chat has a 30-day money-back guarantee for customers that aren’t satisfied with their services. Read these directions to learn the cancelation terms and other specifics.
Can agents utilize mobile devices to respond to clients?
Yes. Pure Chat offers apps for both iOS and Android to allow agents to respond to customers’ queries from anywhere.
Popular Software Connections
When choosing a live chat software, it’s essential that the program integrates with other software your company is currently using. Here is a list of a few of Pure Chat’s favorite integrations:
Who Should Be Using PureChat?
Anyone having an ecommerce store could benefit from this kind of easy-to-use chat box tool such as Pure Chat. It all depends on the pricing plan you choose. The Free Plan is very good for analyzing and small operations with just a couple of products and one rep. The Starter Plan is most likely the most common, although the Development Strategy becomes up there for companies with large aid groups. Bt Livechat