Why choose Crisp? Business Chat Programs
In this article I’ll cover our Expertise with Crisp, why we changed, and the way you can make the perfect choice for your business and startup too. You may know how to compare live chats and which metrics might be important for you also. Business Chat Programs
How was that decision made?
Taking a Look at the market leaders With live chat feature out there, we also found Crisp via Producthunt. After we’ve created a Spreadsheet with multiple live chat vendors, we identified that the core attribute and metrics we were looking for.
What did we use before?
We’ve Used multiple other live chat before, which somehow shifted their focus from a live chat to a”all in 1 business suite”. Their live chat still functions, but metrics that are significant for us were eliminated. We have used those metrics for our yearly reports, and customer overviews, growth rates and more. After we were in for four weeks those metrics disappeared and were replaced with other metrics. We’ve got a leaderboard for our team members, which we didn’t use because we’re searching for quality support rather than quantity and the pricing appears to outperform the advantage. Our decision was apparent at the moment: we had to move on.
We found 14 times history, 30 days History and unlimited history (for greater plans that this is common), also here the price scaling was intriguing. All live chats we attempted had that feature, some at higher price tagsothers combined with a poorly executed search feature, and so the history wasn’t accessible. Together with Crisp, the boundless history is already available with their first paid program, and it not only ships with a fair price tag, also their hunt works astoundingly well.
How many contacts do we need?
First, we tried to answer that Question with another question”how many clients will talk with us” – and that was wrong – we made that mistake already once. We can not limit on the connections we make because we really wish to earn contact with them all. Endless contacts was what we were looking for (at a reasonable price tag). What we discovered were chats with 100 active contacts for $0/month that was quite pleasant, we climbed up that a bit to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We have had that experience of price scaling for most of the solutions. As we did exactly the same contact metric evaluation for Crisp we watched something different:
So at Crisp, you do not scale by usage – which is huge! They think the identical way we do at Storyblokwe do not wish to restrict the consumer to the use of the system (eg. Content entries or contacts), we want to scale because their staff scales. So at Crisp you select a plan and you may scale the numbers from 10 to 10.000 contacts (or much more ) with exactly the same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a visitor is on precisely the same website for more than 30 seconds”. Those triggers are a good way to help your audience with questions they could have. We use it on our pricing page because from time to time there are open questions about our pricing, possibly something is not covered in the FAQ section. This component can be found in most solutions we tested and largely available in the very first paid plan.
Ability to send campaign emails
From time to time we send emails Utilizing our live chat. We think it’s a fantastic way to retarget our audience because we should have the ability to send relevant content based on some metrics those live chats provide. To be honest, we are not sending many emails, because we hate spam on the side. So we like to send specific emails to specific target groups and : we really enjoy the implementation in the Crisp customer. It’s simple and fulfilled our needs at a reasonable price tag.
Amount of agents
The broker chairs is kinda Intriguing, it’s something you can control. You could choose one account for the entire team (which is cheap with the majority of solutions), or you could go for a single seat for each team member. Since we want to get this personal approach to our clients the idea of using one account for the whole team was dropped immediately. We’ve begun to compare the first paid plan against most of the high tier programs to see how the price scales again. The highest prices we found were approximately ~$155/m per seat where the scope was somewhere from $15/m to this. We had a peek at Crisp again and saw that their highest package has unlimited agents seats included. Additionally, their free plan permitted 2 agents, which was great for testing. Business Chat Programs
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the main channels. We do not actually use integrations that much, but the one we use the maximum is using Slack. Slack is the main communication tool in our company, we utilize it on a daily basis and included the majority of our resources – so we focused on how they operate and function with Slack. We tested some of these and most are actually working quite well. We found one which has enormous delays when messaging from and to Slack which was a no-go for us. We reported that issue to these, but we don’t know if they changed it since we left six months ago. With Crisp the integration worked immediately, notifications arrived immediately and the entire setup was completed in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To speak with your clients. From sales to client service, Crisp is made to keep your workflow simple. From live chat to email, Crisp provides a single station to reply to your users employing a very simple team inbox where you are able to handle all your user queries.”
From our experience, Crisp actually Ships with the attention on that chat experience for your customers. That is exactly what we were searching for as we evaluated other alternatives.
This one is tricky. If you read The last few points you saw that we contrasted the lower tier programs and feature together with the highest tier plans, some are cheap at the beginning and be costly as you use them. After using Crisp for six months now, and switched from a competition because of the pricey”end” and those feature we didn’t need but might need to pay for. We’re pleased to state that we believe we got the best match for us, perhaps it will fit as well for you. We found the list of 8 facets above is all you want to locate your own best fit.
We made contact with unbelievable great people (thank You!) And businesses all over the globe. We might have had the same experience with other live discussions too, but the price combined with the feature set Crisp does offer, we would and already do recommend it to all clients who are looking for a live discussion . We have updated to the Crisp endless plan a while ago, and are thankful we made that decision. If you have a query or wish to inform us about your adventure using Crisp and other live chats, feel free to drop us a comment below or send a tweet or talk to us with Crisp! Business Chat Programs