Why Select Crisp? Business Chat Sites
In this article I’ll cover our Experience with Crisp, the reason we switched, and how it is possible to make the perfect decision for your company and startup too. You may know how to compare live talks and that metrics might be significant for you also. Business Chat Sites
How was that selection made?
Looking at the market leaders With live chat feature out there, we also found Crisp via Producthunt. After we’ve created a Spreadsheet with numerous live chat sellers, we defined the core feature and metrics we were looking for.
What did we use before?
We’ve Used several other live chat before, which shifted their attention from a live chat to a”all in one company suite”. Their live chat still functions, but metrics that are important for us were eliminated. We’ve used those metrics for our yearly reports, and customer overviews, growth rates and more. After we had been in for four months those metrics disappeared and were replaced by other metrics. We’ve got a leaderboard for our staff members, which we didn’t use because we are searching for quality support rather than quantity and the pricing appears to outperform the advantage. So our choice was apparent at the moment: we had to move on.
We found 14 days history, 30 days History and unlimited history (for greater plans this is common), here the price scaling was interesting. All live chats we tried had that feature, a few at higher price tags, others combined with a poorly implemented search feature, therefore the background wasn’t accessible. With Crisp, the unlimited history is currently available with their first paid plan, and it not only ships with a fair price tag, also their hunt works exceptionally well.
How many contacts do we want?
We tried to answer that Question with another question”how many customers will talk with us” – and that was wrong – we made that mistake once. We can not limit on the connections we create because we really wish to make contact with all of them. Endless contacts was what we were looking for (at a reasonable price tag). What we discovered were chats with 100 active contacts for $0/month that was quite pleasant, we climbed up that a little to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of cost scaling for the majority of the solutions. As we did the same contact metric test for Crisp we saw something different:
So at Crisp, you do not scale by use – which is enormous! They think the identical way we do in Storyblok, we do not want to restrict the consumer to the usage of the machine (eg. Content entrances or entries ), we want to scale as their staff scales. So at Crisp you select a program and you can scale the amounts from 10 to 10.000 contacts (or much more ) with the same price tag.
Trigger events / messages
Automated triggers are used to Send a particular message on predefined events, eg. “a guest is on precisely the same website for more than 30 seconds”. Those triggers are a fantastic method to help your audience with questions they may have. We use it on our pricing page since from time to time there are open questions about our pricing, possibly something is not covered in the FAQ section. This component can be found in most options we analyzed and mainly available in the first paid program.
Ability to send campaign messages
From time to time we send mails Using our live chat. We think that it’s a fantastic way to retarget our viewers because we should have the ability to send relevant content according to some metrics those live talks offer. In all honesty, we’re not sending many emails, because we also hate spam on the side. So we like to send certain emails to specific target groups and : we really like the execution in the Crisp customer. It’s simple and satisfied our needs at a reasonable price tag.
Number of agents
The broker seats is kinda Interesting, it’s something you can control. You could choose one account for the entire group (which can be cheap with the majority of solutions), or you might go for one chair for every team member. Since we like to have that personal approach to our clients the idea of using one account for the whole team was dropped immediately. We’ve begun to compare the first paid program against the majority of the high tier plans to observe how the price scales again. The highest prices we found were about ~$155/m per chair where the range was somewhere from $15/m to that. We had a look at Crisp again and saw their highest package has unlimited agents seats included. Additionally, their free strategy allowed 2 agents, which was great for analyzing. Business Chat Sites
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the key stations. We do not really use integrations that much, but the one we use the maximum is using Slack. Slack is the principal communication tool in our company, we utilize it on a daily basis and included the majority of our tools – so we focused on how they work and function with Slack. We analyzed some of them and many are actually working quite well. We found one that has huge delays when messaging from and to Slack which was a no-go for all of us. We reported that difficulty to them, but we don’t know if they changed it since we left six months ago. With Crisp the integration worked immediately, notifications arrived immediately and the entire setup was completed in a few minutes.
What is Crisp?
“Crisp is the simplest way To speak with your customers. From sales to customer service, Crisp is designed to maintain your workflow simple. From live chat to email, Crisp offers one station to answer to your users using a simple team inbox where you are able to handle all your user inquiries.”
From our experience, Crisp really Ships with all the focus on such chat experience for your customers. Which is precisely what we were looking for since we evaluated other alternatives.
This one is tricky. If you browse The last few things you noticed that we contrasted the lower grade programs and attribute with the highest tier programs, some are economical at the beginning and become costly as you use them. After using Crisp for six months now, and changed from a competition because of the expensive”end” and those feature we didn’t need but might need to cover. We are glad to state we believe we have the best fit for us, perhaps it will fit as nicely for you. We saw that the listing of 8 facets above is all you need to locate your own best match.
We made contact with incredible Fantastic people (thank You!) And companies all around the world. We could have had the exact same experience with other live chats too, but the price combined with the feature set Crisp does provide, we would and already do recommend it to all of clients that are searching for a live discussion . We have upgraded to the Crisp endless plan some time ago, and are thankful we made that choice. If you have a query or wish to tell us about your adventure with Crisp along with other live chats, don’t hesitate to drop us a comment below or send a tweet or chat with us with Crisp! Business Chat Sites