Why Select Crisp? Business Chat Software
In this article I’ll cover our Experience with Crisp, why we changed, and how it is possible to make the perfect decision for your company and startup as well. You may know how to compare live chats and which metrics might be important for you too. Business Chat Software
How was that decision made?
Taking a Look at the market leaders With live chat feature out there, we found Crisp through Producthunt. After we’ve created a Spreadsheet with numerous live chat sellers, we identified that the core attribute and metrics we were searching for.
What did we use previously?
We have Used multiple other live chat earlier, which shifted their attention from a live chat to an”all in 1 business suite”. Their live chat still functions, but metrics that are important for us were removed. We’ve used those metrics for our yearly reports, and client overviews, growth rates and much more. After we were in for four weeks those metrics disappeared and were replaced with other metrics. We’ve obtained a leaderboard for our staff members, which we didn’t use because we are looking for quality support and not quantity and the pricing appears to outperform the advantage. So our choice was clear at the moment: we needed to proceed.
We found 14 days history, 30 days History and unlimited history (for greater plans this is common), also here the price scaling was interesting. All live chats we attempted had that feature, a few at higher price tags, others combined with a badly implemented search feature, therefore the history wasn’t available. With Crisp, the boundless history is already available with their first paid plan, and it not only ships with a fair price tag, also their search works astoundingly well.
How many contacts do we need?
First, we tried to answer that Question with another question”how many customers will chat with us?” – and that was incorrect – we made that mistake already once. We can’t restrict on the connections we make because we actually want to make contact with them all. Endless contacts was exactly what we were searching for (at a reasonable price tag). What we found were discussions with 100 active contacts for $0/month that was quite nice, we climbed up that a bit to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or even more (~$500/m). We have had that experience of price scaling for most of the solutions. As we did the Exact Same contact metric evaluation for Crisp we saw something different:
So at Crisp, you do not scale by use – that is huge! They think the same way we do at Storyblok, we don’t wish to limit the user to the usage of this system (eg. Content entrances or entries ), we want to scale as their team scales. So at Crisp you select a plan and you may scale the amounts from 10 to 10.000 contacts (or much more ) with the same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a guest is on precisely the same site for over 30 seconds”. Those triggers are a fantastic way to help your viewers with queries they may have. We use it on our pricing page because from time to time there are open questions about our pricing, possibly something isn’t covered in the FAQ section. This component can be found in all solutions we analyzed and largely available in the first paid plan.
Ability to send campaign messages
From time to time we send mails Utilizing our live chat. We think that it’s a good way to retarget our audience because we should be able to send relevant content according to some metrics those live chats provide. In all honesty, we’re not sending many mails, because we hate spam on the side. Therefore we want to send specific mails to specific target groups and : we really enjoy the execution in the Crisp customer. It’s simple and fulfilled our needs at a reasonable price tag.
Number of brokers
The agent seats is rather Intriguing, it’s something that you can control. You could choose one accounts for the entire team (which can be cheap with the majority of options ), or you could go for one chair for each team member. Since we want to get this personal approach to our customers the notion of using one accounts for the entire group was dropped immediately. We have started to compare the first paid program contrary to most of the high tier programs to observe the way the price scales . The greatest costs we found were about ~$155/m per chair where the range was somewhere from $15/m to that. We had a peek at Crisp again and found that their greatest bundle has unlimited agents seats included. Also, their free strategy permitted 2 agents, which was great for analyzing. Business Chat Software
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the key stations. We do not actually use integrations that much, but the one we use the most is using Slack. Slack is the main communication tool in our business, we use it on a daily basis and added the majority of our tools already – so we concentrated on how they operate and perform together with Slack. We tested some of them and many are actually working very well. We found one that has huge delays when messaging from and to Slack that was a no-go for all of us. We reported that issue to these, but we don’t know whether they changed it since we left six months ago. With Crisp the integration worked immediately, notifications arrived immediately and the entire set-up was done in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your clients. From sales to client service, Crisp is made to maintain your workflow simple. From live chat to email, Crisp offers one channel to reply to your users employing a simple team inbox where you are able to manage all of your user queries.”
From our experience, Crisp really Ships with all the attention on such chat experience for the clients. Which is precisely what we were searching for as we evaluated other solutions.
This one is tricky. If you browse The last few things you saw that we contrasted the lower tier programs and attribute with the maximum tier plans, some are cheap at the start and be costly as you use them. After using Crisp for six months now, and changed from a competitor because of the expensive”end” and those attribute we didn’t need but might need to cover. We are glad to state we believe we have the best match for us, perhaps it will fit as well for you. We saw that the listing of 8 aspects above is all you need to locate your best fit.
We made contact with incredible great people (thank You!) And businesses all around the globe. We might have had exactly the exact same experience with other live chats too, but the price combined with the attribute set Crisp does offer, we’d and do recommend it to all customers that are looking for a live discussion themselves. We’ve updated to the Crisp endless plan a while ago, and are glad we made that choice. In case you have a query or wish to tell us about your adventure using Crisp and other live chats, don’t hesitate to drop us a comment below or send us a tweet or chat with us using Crisp! Business Chat Software