Why Select Crisp? Business Live Chat
In this article I’ll cover our Expertise with Crisp, why we switched, and how you can make the perfect choice for your business and startup as well. You may know how to compare live talks and that metrics could be important for you too. Business Live Chat
How was that selection made?
Looking at the market leaders With live chat feature out there, we found Crisp through Producthunt. After we have created a Spreadsheet with numerous live chat vendors, we defined the core feature and metrics we were searching for.
What did we use before?
We have Used multiple other live chat earlier, which somehow shifted their focus from a live chat to a”all in one company suite”. Their live chat still works, but metrics that are important for us were removed. We have used those metrics for our yearly reports, and client overviews, growth rates and more. After we were in for four months those metrics disappeared and were replaced by other metrics. We have obtained a leaderboard for our staff members, which we didn’t use because we’re searching for quality support rather than quantity as well as the pricing seems to outperform the benefit. Our decision was apparent at that moment: we had to proceed.
We found 14 days history, 30 days History and history (for greater plans this is common), here the price scaling was interesting. All live talks we tried had this attribute, a few at higher price tagsothers combined with a poorly implemented search feature, and so the background wasn’t available. Together with Crisp, the unlimited history is currently available with their first paid plan, and it not only ships with a fair price tag, but also their search works exceptionally well.
How many connections do we need?
We attempted to answer that Question with another question”how many customers will talk with us?” – and that was incorrect – we made that mistake already once. We can’t restrict on the connections we make because we really wish to make contact with all of them. Unlimited contacts was exactly what we were looking for (at a reasonable price tag). What we discovered were discussions with 100 active contacts for $0/month which was quite pleasant, we climbed that up a little to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of cost scaling for most of the solutions. As we did the Exact Same contact metric test for Crisp we watched something different:
So at Crisp, you don’t scale by use – which is enormous! They think the identical way we do in Storyblokwe don’t want to restrict the user to the usage of this system (eg. Content entrances or entries ), we would like to scale as their team scales. So at Crisp you select a plan and you can scale the amounts from 10 to 10.000 contacts (or much more ) with the exact same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a guest is on precisely the exact same site for more than 30 seconds”. Those triggers are a fantastic way to help your viewers with queries they could have. We use it on our pricing page since from time to time there are open questions about our pricing, possibly something isn’t covered in the FAQ section. This component is available in most solutions we analyzed and mainly available in the very first paid plan.
Ability to send campaign emails
From Time to Time we send mails Utilizing our live chat. We think it’s a fantastic way to retarget our audience because we ought to have the ability to send relevant content according to some metrics those live chats provide. To be honest, we’re not sending many emails, because we also hate spam on our side. So we want to send specific mails to particular target groups and : we really like the execution in the Crisp customer. It’s simple and fulfilled our needs at a sensible price tag.
Amount of agents
The agent chairs is rather Interesting, it’s something you can control. You could choose one account for the whole group (which can be cheap with most solutions), or you might go for one seat for each team member. Since we like to get this personal approach to our clients the idea of using one account for the entire group was dropped immediately. We have begun to compare the very first paid program against the majority of the high tier programs to see the way the price scales . The highest costs we discovered were about ~$155/m per seat where the range was somewhere from $15/m to this. We had a peek at Crisp again and saw that their highest package has unlimited agents seats included. Also, their free plan allowed 2 agents, which was excellent for testing. Business Live Chat
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the main stations. We do not really use integrations that much, but the one we use the most is with Slack. Slack is the main communication tool in our business, we use it on a daily basis and included most of our tools already – so we concentrated on how they work and perform together with Slack. We tested some of these and most are actually working very well. We found one which has huge delays when messaging from and also to Slack which was a no-go for us. We reported that difficulty to them, but we don’t know whether they changed it since we left six months ago. Together with Crisp the integration worked instantly, notifications arrived immediately and the entire set-up was done in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To speak with your clients. From sales to customer service, Crisp is made to maintain your workflow simple. From live chat to email, Crisp provides one station to reply to your users employing a very simple team inbox where you are able to handle all of your user inquiries.”
From our experience, Crisp really Ships with all the focus on that chat experience for the customers. That is exactly what we were looking for since we evaluated other alternatives.
This one is tricky. If you browse The past few points you noticed that we compared the lower tier plans and attribute together with the highest tier programs, some are economical at the beginning and be expensive as you use them. After using Crisp for six months today, and switched from a competitor because of that expensive”end” and those attribute we didn’t need but might need to cover. We are glad to state we think we have the very best match for us, perhaps it will fit as well for you. We saw the listing of 8 facets above is all you need to find your best match.
We made contact with unbelievable Fantastic people (thank You!) And companies all around the globe. We could have had the same experience with other live chats too, but the price tag combined with the attribute set Crisp does offer, we’d and already do recommend it to all customers who are searching for a live chat themselves. We’ve upgraded to the Crisp endless plan a while ago, and are thankful we made that decision. In case you have a query or wish to inform us about your experience with Crisp along with other live discussions, don’t hesitate to drop us a comment below or send a tweet or talk to us using Crisp! Business Live Chat