Intro Business Live Chat
There’s no reason live chat should not be easy. Business Live Chat
It’s all about connecting with your clients and providing them the best solution in a reasonable period of time.
That said, many live chat extensions for online stores give you a far too intimidating interface using tools that are overkill for this type of basic support medium.
Pure Chat has another strategy.
Pure Chat is a live chat software that aids small businesses provide instant answers and convert more prospects.
You are not likely to find anything crazy with this tool, but that is the glory of this. The pricing is straightforward. The features are simple, and the total interface makes it rather simple to communicate with clients who need answers fast.
So let’s have a deeper look to the live chat system to understand who it is best for and which of those attributes are impressive.
Pure Chat is a live chat program which allows users to communicate with their clients directly on their site. Its attributes include unlimited agents, boundless chats, full chat background, widget personalization, and more. We compiled Pure Chat user testimonials from around the net and determined that it’s normally positive evaluations. We also shared its own available pricing choices.
Overview of User Reviews
What PureChat does nicely:
Users who gave Pure Chat a favorable review stated that the program is simple to setup and navigate because of its user friendly interface. They also like how the tab switches into a email form when all the operators are all offline.
What Pure Chat Doesn’t do well:
Users that gave Pure Chat a negative review stated that the app can be slow at times, causing delays in client communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Favorable User Review
A user who left a positive review of Chat on G2 Crowd said that they have been able to convince customers to commit to a purchase within minutes of communicating through the app. He also likes the way the tool supplies them with a means to answer customers’ questions quickly and promote their products without the usage of phone calls.
Most Useful Unfavorable User Review
An individual who left a negative overview of Pure Chat on Capterra whined about getting timed out with notifications. He clarified that making it difficult to keep agents who have retail duties on chat during high traffic hours causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them whenever they’ve been logged off.
Starting conversations at the right time is dependent upon how well you may track your traffic. By way of instance, if you’re sitting on the Chat backend you’ve got the capability to view which users are surfing your website in real-time. So if someone is considering a pair of shoes that you sell on your website, you understand exactly what to start talking about, and you even have the instruments for making canned answers for certain parts of your website. Business Live Chat
The obvious start to this particular review is that the actual chat interface. Does this feel usable for both novices and advanced users?
Everything begins by revealing a chat box into the new visitor. If they’ve been to your website before, the representative on the backend sees all of the customer information and interactions that have occurred before. It works exactly like an instant messenger, (where the chats arrive in real time ), but in addition, it allows you to view previous transcripts and which reps have spoken to a customer in the past.”
Notifications are delivered to you when a chat comes in, and you’ll be able to schedule when you are available for chatting so that clients know when you are online.
Implementing a chat box on your website only requires a fast copy and paste of some code or using the Shopify, Weebly and WordPress plugins. You then have the capability to personalize what the chat box appears like before, during and after the dialog. Don’t hesitate to modify about colors, set causes for as soon as the chat box pops open and configure the forms that you need people to fill out before talking to you.
You’ve got the opportunity to go with the default stylings (which can be fine,) but the design tools are simple enough for beginners and powerful enough for more advanced users.
The two iOS and Android apps are offered for people who would like to manage live chats while on the go. By way of instance, if you need to leave the office but still want to give the best support out there, you won’t have to worry about it with a mobile program.
Pretty much all the features you would find on the regular dashboard are all carried over to the mobile programs. You have settings for actually executing the chats, together with setting your availability, handling transcripts and more. This gives you a little boost of confidence since it isn’t important where you are when viewing who’s on your site in real-time. Your customer support is constantly managed, since it functions just like texting from the phone.
The coverage is just one of the strongest sections of Pure Chat, because it not only gives you the functionality for exporting reports, but it supplies amazing graphs and imagery for seeing chat metrics over time. You can track your client satisfaction to make decisions regarding your staff or to determine which unruly customers you might be spending too much time on.
Pure Chat Customer Service
The Pure Chat service outlets are far more impressive than some of the other solutions you’ll find for live chat. By way of instance, a site is supplied for reading about updates and tips, while the Guides page is filled with information about the best way best to sell online, how to manage rude customers, how to get more live chats and more.
The FAQ page gives you an notion about what other people are talking about using PureChat, while the principal Support page is a knowledge base with documentation for setups, integrations, chat boxes and much more. I didn’t find any support modules for calling in or emailing, so it looks as if you are going to need to complete the majority of the research yourself.
A conversation box is provided on the dashboard, so rapid interactions together with the support team are possible and they also provide email support in-app and on the web site for many programs. Business Live Chat
Pure Chat doesn’t have a free trial. However, you don’t want one at all, because the provider offers a solid free plan that you could continue to use for as long as you want. The paid plans are reasonably priced as well, and the monthly payments bring along a wide set of characteristics that you don’t get with the free package.
Let’s Look at what programs you can choose from:
Free — For $0 you get support for a single user, one website, boundless chats per month, a one day chat history and native mobile programs.
Starter — For $20 per month you get support for 2 users, two websites, unlimited chats per month, a 30 day chat history, native cellular programs, reports, visitor tracking, SMS notifications and integrations.
Business — For $50 a month you get everything from the previous plan and service for five users, three sites and 90 days of chat history.
Growth — For $100 per month you get everything out of the previous plan and support for ten users, five sites, an unlimited chat history and also the ability to remove the Pure Chat branding.
We like the Free program for individuals simply testing out the system, but the genuine operation comes into play once you choose the Starter Plan. The only criticism I have is that you need to get all the way up to the $100 a month strategy to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of their top and up-and-coming live chat software for small companies and reviewed their attributes and pricing. Read this article to know our recommendations.
7 Ways Live Chat will be able to help you Achieve First Contact Resolution — Addressing a client’s concern at the very first point of contact is an integral performance indicator. Check out this article to find out more about how using a live chat software can improve your customer service and grow your client base.
Free Small Business Software: 37 Tools For bettering Your Company — There are a lot of free tools that can help you keep down expenses. In this article, we share with you a few responses from small business owners who use these tools to make their business procedures easier for free.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are eligible for a 7-day trial.
Can I ask for a refund if I’m not happy with PureChat PRO?
Yes. Pure Chat includes a 30-day money back guarantee for customers that are not satisfied with their services. Read the following instructions to find out the cancelation terms along with other details.
Can brokers utilize mobile devices to reply to customers?
Yes. Pure Chat offers apps for both iOS and Android allowing agents to respond to clients’ inquiries from anywhere.
Popular Software Connections
When choosing a live chat software, it is important that the software integrates with other software your business is currently using. Here is a list of some of Pure Chat’s favorite integrations:
Who Should Be Using PureChat?
Anyone with an ecommerce shop may benefit from such an easy-to-use chat box tool like Pure Chat. It is all dependent on the pricing plan you pick. The Free Plan is great for testing and small operations with just a couple of products and a single rep. The Starter Plan is most likely the most common, although the Growth Plan becomes up there for businesses with big support teams. Business Live Chat