Why choose Crisp? Business That Needs Live Chat Software
In this article I’ll cover our Experience with Crisp, why we switched, and how you can make the right choice for your company and startup too. You may understand how to compare live talks and that metrics might be significant for you too. Business That Needs Live Chat Software
How was that selection made?
Looking at the market leaders With live chat feature on the market, we found Crisp through Producthunt. After we have made a Spreadsheet with multiple live chat vendors, we identified that the core attribute and metrics we were looking for.
What did we use previously?
We have Used multiple other live chat before, which shifted their attention from a live conversation to an”all in 1 business suite”. Their live chat still functions, but metrics which are significant for us were removed. We’ve used those metrics for our yearly reports, and client overviews, growth rates and more. After we were in for four months those metrics disappeared and were replaced with other metrics. We’ve obtained a leaderboard for our team members, which we didn’t use because we are searching for quality service and not quantity and the pricing appears to outperform the advantage. So our choice was apparent at that moment: we had to move on.
We found 14 days background, 30 days History and unlimited history (for greater plans that this is common), also here the cost scaling was intriguing. All live chats we attempted had this attribute, a few at higher price tags, others together with a poorly implemented search feature, therefore the background wasn’t accessible. With Crisp, the unlimited history is currently available with their original paid plan, and it not only ships with a reasonable price tag, but also their hunt works astoundingly well.
How many connections do we need?
We attempted to answer that Question with another question”how many customers will talk with us?” – and that was wrong – we made that mistake once. We can not limit on the connections we create because we really wish to make contact with all of them. Unlimited contacts was what we were searching for (at a reasonable price tag). What we discovered were chats with 100 active contacts for $0/month that was quite nice, we scaled up that a bit to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of cost scaling for most of the solutions. As we did the Exact Same contact metric evaluation for Crisp we watched something different:
So at Crisp, you do not scale by use – which is huge! They believe the identical way we do at Storyblok, we don’t want to limit the consumer to the use of this machine (eg. Content entrances or contacts), we want to scale as their team scales. So at Crisp you select a plan and you can scale the amounts from 10 to 10.000 contacts (or much more ) with the same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a visitor is on precisely the same website for more than 30 seconds”. Those causes are a good method to help your viewers with queries they may have. We use it on our pricing page because from time to time there are open questions about our pricing, possibly something is not covered in the FAQ section. This component is available in all solutions we tested and largely available in the very first paid program.
Possibility to send campaign messages
From Time to Time we send mails Utilizing our live chat. We think it’s a fantastic way to retarget our audience because we ought to be able to send relevant content according to some metrics those live talks provide. In all honesty, we’re not sending many emails, because we hate spam on our side. Therefore we want to send certain mails to particular target groups and again: we really enjoy the implementation in the Crisp client. It’s straightforward and fulfilled our needs at a sensible price tag.
Number of agents
The agent chairs is kinda Interesting, it’s something that you can control. You could choose 1 account for the entire group (which can be cheap with the majority of options ), or you could go for one seat for each team member. Since we like to get this personal approach to our clients the notion of using one accounts for the entire group was dropped instantly. We have started to compare the very first paid program contrary to the majority of the high tier plans to observe how the cost scales again. The greatest costs we discovered were approximately ~$155/m per seat where the scope was somewhere from $15/m to that. We had a look at Crisp again and saw their highest package has unlimited agents seats included. Also, their free strategy allowed 2 agents, which was great for analyzing. Business That Needs Live Chat Software
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the main stations. We do not really use integrations that much, but the one we use the most is using Slack. Slack is the main communication tool in our company, we use it on a daily basis and added most of our resources already – so we concentrated on how they work and function together with Slack. We tested some of them and many are actually working quite well. We found one that has huge delays when messaging from and to Slack which was a no-go for all of us. We reported that issue to them, but we do not know whether they changed it because we left six months ago. Together with Crisp the integration worked instantly, notifications arrived immediately and the whole set-up was completed in a couple of minutes.
“Crisp is the simplest way To communicate with your clients. From sales to client service, Crisp is made to maintain your workflow easy. From live chat to email, Crisp offers a single channel to answer to your users using a simple team inbox where you can handle all of your user inquiries.”
From our experience, Crisp really Ships with all the focus on such chat experience for your customers. That is exactly what we were searching for as we evaluated other alternatives.
This one is tricky. If you browse The last few things you saw that we contrasted the lower tier programs and attribute together with the maximum tier programs, some are cheap at the beginning and become expensive as you use them. After using Crisp for six months now, and changed from a competitor because of the pricey”ending” and those feature we did not need but might have to cover. We are glad to state that we believe we have the very best fit for us, perhaps it will fit as well for you. We found the list of 8 facets above is all you need to find your best match.
We made contact with incredible Fantastic people (thank You!) And businesses all around the globe. We might have had the same experience with other live chats too, but the price tag combined with the feature set Crisp does provide, we would and do recommend it to all of clients that are searching for a live discussion . We’ve updated to the Crisp unlimited plan a while ago, and are thankful we made that choice. If you’ve got a question or want to inform us about your experience with Crisp and other live chats, feel free to drop us a comment below or send us a conversation or talk to us with Crisp! Business That Needs Live Chat Software