Why choose Crisp? Button Onclick
In this article I’ll cover our Expertise with Crisp, why we switched, and how you can make the right decision for your business and startup as well. You will know how to compare live talks and that metrics could be significant for you too. Button Onclick
How was that decision made?
Looking at the market leaders With live chat feature on the market, we also found Crisp through Producthunt. After we have created a Spreadsheet with multiple live chat sellers, we identified that the core feature and metrics we were looking for.
What did we use previously?
We’ve Used several other live chat earlier, which somehow shifted their attention from a live chat to a”all in 1 business suite”. Their live chat still functions, but metrics that are significant for us were removed. We have used those metrics for our monthly reports, and customer overviews, growth rates and much more. After we had been in for four weeks those metrics disappeared and were replaced with other metrics. We have obtained a leaderboard for our staff members, which we didn’t use because we are searching for quality support and not quantity as well as the pricing seems to outperform the benefit. So our decision was clear at the moment: we needed to move on.
We found 14 days background, 30 days History and history (for greater plans this is common), also here the price scaling was intriguing. All live chats we tried had this feature, some at higher price tagsothers combined with a badly executed search feature, and so the background was not accessible. Together with Crisp, the boundless history is currently available with their first paid plan, and it not only ships with a fair price tag, also their search works exceptionally well.
How many contacts do we want?
First, we attempted to answer that Question with another question”how many clients will talk with us” – and that has been incorrect – we made that mistake once. We can’t limit on the contacts we create because we actually wish to earn contact with all of them. Endless contacts was exactly what we were searching for (in a reasonable price label ). What we found were chats with 100 active contacts for $0/month that was quite pleasant, we scaled that up a little to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or even more (~$500/m). We have had that experience of price scaling for most of the solutions. As we did the same contact metric evaluation for Crisp we saw something different:
So at Crisp, you don’t scale by usage – that is huge! They believe the same way we do in Storyblokwe do not wish to restrict the user to the usage of this machine (eg. Content entries or contacts), we want to scale as their staff scales. So at Crisp you choose a plan and you may scale the amounts from 10 to 10.000 contacts (or much more ) with exactly the same price tag.
Trigger events / communications
Automated triggers are used to Send a specific message on predefined events, eg. “a guest is on the exact same website for over 30 seconds”. Those triggers are a fantastic method to help your audience with queries they may have. We use it on our pricing page because from time to time there are open questions about our pricing, possibly something isn’t covered in the FAQ section. This part is available in all options we tested and mainly available in the first paid program.
Possibility to send campaign messages
From time to time we send emails Utilizing our live chat. We think it’s a fantastic way to retarget our audience because we should be able to send relevant content according to some metrics people live chats offer. In all honesty, we’re not sending many mails, because we also hate spam on our side. So we like to send certain mails to particular target groups and again: we really enjoy the execution in the Crisp client. It’s simple and satisfied our needs at a sensible price tag.
Number of agents
The agent chairs is rather Intriguing, it is something that you can control. You could choose one account for the entire group (which can be cheap with the majority of solutions), or you could go for a single seat for each team member. Since we want to have this personal approach to our clients the idea of using one account for the whole group was dropped immediately. We have started to compare the first paid program contrary to the majority of the high tier programs to observe the way the price scales . The highest costs we found were approximately ~$155/m per seat where the scope was somewhere from $15/m to that. We had a peek at Crisp again and saw that their highest bundle has unlimited agents chairs included. Additionally, their free strategy permitted 2 representatives, which was excellent for analyzing. Button Onclick
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the main stations. We don’t actually use integrations that much, but the one we use the maximum is with Slack. Slack is the principal communication tool in our company, we use it on a daily basis and added most of our tools – so we focused on how they operate and perform together with Slack. We analyzed some of these and many are actually working very well. We found one that has enormous delays when messaging from and to Slack that was a no-go for all of us. We reported that issue to them, but we do not know whether they changed it since we left six months ago. With Crisp the integration worked immediately, notifications came immediately and the whole set-up was done in a few minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your customers. From sales to customer service, Crisp is designed to keep your workflow simple. From live chat to email, Crisp offers one channel to answer to your users employing a simple team inbox where you are able to manage all of your user queries.”
From our experience, Crisp actually Ships with all the attention on that chat experience for your customers. That is precisely what we were looking for as we evaluated other alternatives.
This one is tricky. If you browse The past few points you saw that we contrasted the lower grade programs and feature together with the maximum tier plans, some are cheap at the start and be costly as you use them. After using Crisp for six months now, and changed from a competition because of the expensive”ending” and those attribute we didn’t need but might need to cover. We are pleased to say that we believe we got the best match for us, maybe it will fit as nicely for you. We found that the listing of 8 aspects above is all you want to locate your own best fit.
We made contact with incredible great people (thank You!) And companies all around the world. We could have had the same experience with other live chats too, but the price tag combined with the feature set Crisp does offer, we would and do recommend it to all customers who are looking for a live chat . We’ve upgraded to the Crisp unlimited plan some time ago, and are thankful that we made that choice. In case you have a question or want to inform us about your experience using Crisp and other live chats, don’t hesitate to drop us a comment below or send a tweet or talk to us with Crisp! Button Onclick