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Let’s start with JivoChat’s home page. As a major fan of green and that’s linked to character, a foliage over their emblem and green backdrop instantly made me feel calm. Well played, JivoChat! Buy And Sell Sites Like Ebay
Their main slogan is: “Turn your website visitors into paying customers with JivoChat.”
It is a free tool to help You track and talk to customers visiting your Website, Facebook, Telegram, and Viber — all of that in actual time. To start a journey with this live chat tool, all I must do is to click on the sign button.
I was asked about my Email, password and a Promo code. I didn’t have any, but I presume this is what potential clients like best: reductions!
What I enjoyed about the Signing up procedure is I could see just how many measures are nonetheless left. Here’s a quick preview of the last step, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I have to say that it’s very neat. There is the Inbox part, accessible in the program’s sidebar — there territory all of the incoming requests from your clients. Then, we have a segment invisibly, where you are able to view your existing conversations. It looks like this:
When conversing with your Customers you can immediately check their information — this convenient little attribute is put on the correct and it’s useful when targeting your customers’ needs. What is more, below we’ve website visitors department, telling us about all the people on our site.
Speaking of visitors Your website — the”invitation to chat” feature is available only in the Professional Version. It supplies you with a wide selection of alternatives for pop up invitations.
I like the snippet option Included in the program. It allows you to see exactly what a user writers to you until he or she sends it. It makes responding to your clients’ queries much faster.
Also, when a Visitors compose a message, an agent get the small pop up on the perfect bottom, asking if they wish to chat, fast answer or ignore (which, of course, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It’s permanently free and it comprises up to 5 agents. It provides customizable conversation in 20 languages, different programs (including mobile and desktop ) and 24”7client support.
Another strategy is a Professional Version: for $10/agent a month if billed yearly. It offers much more features. Take a look at the screenshot below:
JivoChat comes in a fair Price. I figure, the one thing that’s missing is that it’s not very scalable. You have only two strategies: one is very basic and another one might be insufficient if you are working with partnerships businesses. However, as always, it all depends on your needs. Buy And Sell Sites Like Ebay
A Wonderful addition that they Offer is that which they call a Callback attribute. What it does is that visitors can leave you their number and you’ll be able to call them back at your earliest convenience. On their website they are saying:”Chat is suitable for accompanying clients on the website, and immediate callbacks are ideal for actively completing trades”
Additionally, it works when nobody Is available on chat. You can easily get back in contact with your potential leads later.
JivoChats is incorporated With Facebook Messenger, which means the client can get your responds right to their Facebook. When it comes to you as a broker, Jivo won’t force you to change between the programs to answer. All messages out of social networks appear right in the JivoChat desktop or mobile app.
Another of their Additions is the Mobile SDK, which allows you to add live chat support to your Android and iOS native apps. If your customers are spending a lot of time browsing through your shop on mobile, they will surely find it very convenient.
In case that’s not enough, They are throwing an API for developers, which is the entire documentation developers can use if they want to integrate JivoChat using their own app or CRM solution.
JivoChat do not have a great deal Of integrations however but they have been on the market only for 4 years — and this matter takes time and resources.
They offer basic Integrations for both small and medium businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Integrated with Shopify, which is a fantastic news for all e-commerce companies. It merely proves JivoChat keeps growing and, what’s more, their expansion is ordered by their clients’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and also to keep their clients even more satisfied, they also offer reports which monitor the quality of your customer service.
Concerning the design, The entire website looks very nice and I can even say that UX doesn’t lack in that department. There is 1 thing that confused me though: when I had been on the primary websiteI clicked on the chat window three times, before I understood that I need to click just on”Chat with us. We’re online!” prompt. That might have been done simpler. The excellent news is that whenever I needed something, there was always someone online chat!
The conclusion of JivoChat
JivoChat is a great Looking alternative that does its job. For companies who’re looking for a basic live chat option, it actually does come for a fair price.
But don’t take (just ) my Word for it! Do a little research, try it out and see if it works for you — Maybe you’re in the market to get a larger solution or perhaps it is going to be just perfect For you? I believe that they are Excellent in what they offer, and I believe They will be scaling and providing other programs using a wider selection of attributes To meet their future clients. Buy And Sell Sites Like Ebay