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Let’s start with JivoChat’s home page. As a big fan of green and all that’s connected to character, a foliage over their logo and green backdrop immediately made me feel calm. Well played, JivoChat! Buy Chatr Minutes Online
Their main slogan is: “Turn your website visitors into paying clients with JivoChat.”
It is a free tool to help You monitor and talk to customers visiting your Website, Facebook, Telegram, and Viber — all that in real time. To start a journey on this live chat tool, all I must do is to click on the sign button.
I had been asked about my Email, password and a Promo code. I didn’t have any, but I assume this is what prospective customers like best: reductions!
What I liked about the Signing up procedure is I could see just how many steps are nonetheless left. Here’s a quick preview of the previous measure, installing your JivoChat code.
After I signed up, I Installed the desktop program and I must say that it’s very neat. There’s the Inbox part, available from the app’s sidebar — there land each the incoming requests from the customers. Then, we have a segment invisibly, where you can see your current discussions. It looks like this:
When chatting with your Clients you can quickly check their information — this handy little attribute is placed on the right and it is useful when targeting your clients’ needs. What’s more, below we have site visitors department, telling us about each the people on our website.
Speaking of visitors on Your site — the”invitation to chat” feature is available only in the Professional Version. It offers you a wide range of options for pop up invitations.
I like the snippet alternative Included in the application. It allows you to see exactly what a user authors to you until he or she sends it. It creates responding to your clients’ queries much faster.
Also, when a Visitors compose a message, an agent get the small pop up on the right bottom, asking if they wish to chat, quick answer or ignore (which, naturally, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It is permanently free and it comprises up to five agents. It offers customizable chat in 20 languages, different programs (including mobile and desktop ) and 24”7client service.
The other strategy is a Professional Version: for $10/agent per month if billed annually. It gives more features. Have a look at the screenshot below:
JivoChat comes at a fair Cost. I guess, the only thing that’s missing is that it is not very scalable. You’ve just two plans: one is very basic and another one may be insufficient if you’re working with partnerships businesses. However, as always, it all depends on your needs. Buy Chatr Minutes Online
A nice addition that they Provide is that which they call a Callback feature. What it really does is that visitors could leave you their number and you can call them back at your first convenience. On their site they’re saying:”Chat is suitable for delicately accompanying clients on the website, and instant callbacks are ideal for actively completing transactions.”
It also works when nobody Is available on discussion. You may easily get back in contact with your potential leads later.
JivoChats is incorporated Using Facebook Messenger, so the client can get your responds right for their Facebook. When it comes to you as an agent, Jivo won’t force you to switch between the apps to reply. All messages from social networks appear right in the JivoChat desktop or cellular app.
Another of the Additions is the Mobile SDK, which lets you add live chat support to your Android and iOS native apps. If your customers are spending a great deal of time searching through your store on cellular, they will definitely find it rather convenient.
In case that’s not sufficient, They’re throwing an API for programmers, that’s the whole documentation developers can use if they want to incorporate JivoChat with their own app or CRM solution.
JivoChat don’t have a lot Of integrations however but they’ve been on the industry only for 4 years — and this thing takes resources and time.
They offer basic Integrations for both medium and small companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Integrated with Shopify, which is a fantastic news for all e-commerce companies. It merely proves JivoChat keeps evolving and, what’s more, their expansion is ordered by their customers’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and to keep their clients even more fulfilled, they also supply reports which track the quality of your customer service.
In terms of the Plan, The whole website looks very nice and that I can even say that UX doesn’t lack in that department. There is one thing which confused me though: when I was on the primary website, I clicked on the conversation window three times, until I realized that I want to click just on”Chat with us. We are online!” prompt. That might have been done smoother. The excellent news is that whenever I needed something, there was always someone online discussion!
The conclusion of JivoChat
JivoChat is a great Looking alternative that does its own job. For companies who’re searching for a basic live chat option, it truly does come for a reasonable price.
But do not take (only) my Word for it! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market to get a larger solution or perhaps it is going to be just perfect For you? I think that they’re really good in what they offer, and I think They will be scaling and supplying other plans with a larger selection of attributes To satisfy their future clients. Buy Chatr Minutes Online