Why Select Crisp? Buy Live Chat Software
In this article I’ll cover our Expertise with Crisp, why we switched, and the way you can make the perfect choice for your company and startup too. You may know how to compare live talks and that metrics could be important for you also. Buy Live Chat Software
How was that choice made?
Looking at the market leaders With live chat feature out there, we also found Crisp through Producthunt. After we have made a Spreadsheet with multiple live chat sellers, we identified that the core feature and metrics we were looking for.
What did we use previously?
We have Used several other live chat before, which somehow shifted their focus from a live chat to an”all in 1 business suite”. Their live chat still functions, but metrics that are significant for us were removed. We’ve used those metrics for our monthly reports, and client overviews, growth rates and more. After we had been in for four months those metrics vanished and were replaced by other metrics. We have obtained a leaderboard for our staff members, which we did not use because we are searching for quality service and not quantity and the pricing appears to outperform the benefit. Our choice was clear at the moment: we needed to proceed.
We found 14 days history, 30 days History and unlimited history (for greater plans this is common), here the price scaling was intriguing. All live chats we tried had this feature, some at higher price tags, others combined with a poorly executed search feature, therefore the history wasn’t accessible. Together with Crisp, the boundless history is already available with their first paid program, and it not only ships with a reasonable price tag, also their search works exceptionally well.
How many connections do we need?
First, we attempted to answer that Question with another question”how many clients will chat with us?” – and that was incorrect – we made that mistake once. We can’t restrict on the connections we create because we really want to make contact with them all. Unlimited contacts was what we were searching for (in an affordable price tag). What we discovered were discussions with 100 active contacts for $0/month which was quite nice, we climbed that up a bit to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of price scaling for most of the solutions. As we did the same contact metric test for Crisp we saw something different:
So at Crisp, you don’t scale by use – that is huge! They think the identical way we do in Storyblokwe do not wish to limit the user to the use of this system (eg. Content entries or contacts), we would like to scale as their staff scales. So at Crisp you select a program and you may scale the numbers from 10 to 10.000 contacts (or more) with exactly the same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a guest is on the exact same website for more than 30 seconds”. Those causes are a fantastic way to help your audience with questions they may have. We use it on our pricing page since from time to time there are open questions regarding our pricing, maybe something is not covered in the FAQ section. This component is available in most solutions we tested and mainly available in the very first paid plan.
Possibility to send campaign emails
From time to time we send emails Using our live chat. We think it’s a good way to retarget our audience because we should be able to send relevant content based on some metrics those live talks provide. In all honesty, we’re not sending many emails, because we also hate spam on the side. Therefore we want to send certain mails to particular target groups and : we really enjoy the implementation in the Crisp customer. It’s simple and satisfied our needs at a reasonable price tag.
Amount of agents
The broker chairs is kinda Intriguing, it is something that you can control. You could choose one account for the whole group (which is cheap with the majority of solutions), or you might go for one chair for every team member. Since we like to have that personal approach to our clients the notion of using one account for the whole group was dropped instantly. We’ve started to compare the first paid program contrary to the majority of the high tier plans to see the way the price scales again. The greatest costs we discovered were approximately ~$155/m per chair where the scope was somewhere from $15/m to this. We had a peek at Crisp again and saw their greatest bundle has unlimited agents seats included. Additionally, their free strategy allowed 2 representatives, which was great for testing. Buy Live Chat Software
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the key stations. We do not actually utilize integrations that much, but the one we use the most is with Slack. Slack is the main communication tool in our business, we use it on a daily basis and included most of our resources – so we concentrated on how they operate and function together with Slack. We tested some of these and many are actually working quite well. We found one which has enormous delays when messaging from and to Slack that was a no-go for us. We reported that issue to these, but we don’t know if they changed it since we left six months ago. With Crisp the integration worked instantly, notifications arrived immediately and the whole setup was done in a couple of minutes.
“Crisp is the simplest way To speak with your clients. From sales to client service, Crisp is made to keep your workflow simple. From live chat to email, Crisp offers a single channel to answer to your users using a very simple team inbox where you can handle all of your user inquiries.”
From our experience, Crisp really Ships with the focus on that chat experience for the customers. That is exactly what we were looking for since we evaluated other alternatives.
This one is tricky. If you browse The last few points you noticed that we contrasted the lower grade plans and feature with the maximum tier programs, some are cheap at the beginning and become costly as you use them. After using Crisp for six months now, and changed from a competition because of the pricey”ending” and those attribute we did not need but would have to pay for. We are pleased to state that we think we got the best fit for us, maybe it will fit as nicely for you. We saw the list of 8 facets above is all you want to locate your best match.
We made contact with incredible great people (thank You!) And companies all around the world. We could have had the same experience with other live discussions as well, but the price tag combined with the attribute set Crisp does provide, we would and do recommend it to all clients who are looking for a live chat themselves. We’ve upgraded to the Crisp endless plan a while ago, and are glad we made that decision. In case you have a question or want to inform us about your experience with Crisp and other live chats, feel free to drop us a comment below or send a conversation or chat with us with Crisp! Buy Live Chat Software