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Let Us Begin with JivoChat’s home page. As a major fan of green and all that’s connected to nature, a leaf above their logo and green background immediately made me feel calm. Well playedJivoChat! Buy Web Templates Online
Their main slogan is: “Turn your site visitors into paying customers with JivoChat.”
It is a free tool to help You monitor and speak with customers visiting your site, Facebook, Telegram, and Viber — all of that in real time. To start a journey on this live chat tool, all I have to do is to click on the sign up free button.
I was asked about my Email, password and also a Promo code. I didn’t have any, but I presume this is what prospective clients like best: reductions!
What I liked about the Signing up procedure is I could see just how many steps are still left. Here’s a fast preview of the last measure, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I must say that it is quite neat. There is the Inbox part, accessible in the app’s sidebar — there territory all of the incoming requests from your clients. Then, we’ve got a segment invisibly, where you are able to see your current conversations. It looks like this:
When conversing with your Customers you can quickly check their information this convenient little feature is placed on the correct and it’s useful when targeting your customers’ needs. What is more, below we’ve website visitors department, informing us about all the folks on our site.
Speaking of visitors Your website — the”invitation to chat” attribute is available only in the Professional Version. It supplies you with a vast range of options for pop up invitations.
I like the snippet alternative Included in the application. It permits you to find out what a user writers to you before he or she sends it. It makes responding to your clients’ queries much faster.
Also, when a Visitors write a message, a broker get the small pop up on the perfect bottom, asking if they wish to chat, fast answer or dismiss (which, naturally, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It is forever free and it includes up to five agents. It provides customizable chat in 20 languages, various apps (including desktop and mobile) and 24”7customer service.
The other plan is a Professional Version: for $10/agent per month if billed annually. It gives much more features. Take a look at the screenshot below:
JivoChat comes in a fair Price. I figure, the one thing that’s missing is that it’s not very scalable. You have only two plans: one is very basic and the other one might be insufficient if you’re working with enterprises businesses. But, as always, it all depends on your needs. Buy Web Templates Online
A Wonderful addition that they Provide is that which they call a Callback feature. What it really does is that visitors can leave you their number and you can call them back at your first convenience. On their site they’re stating:”Chat is convenient for accompanying customers on the site, and immediate callbacks are perfect for actively completing transactions.”
It also works when nobody Is available online chat. You can easily get back in touch with your possible leads later.
JivoChats is incorporated Using Facebook Messenger, so the customer can get your responds right to their Facebook. When it comes to you as a broker, Jivo will not force you to switch between the apps to answer. All messages from social networks appear directly in the JivoChat desktop or mobile program.
Another of the Additions is the Mobile SDK, which allows you to add live chat support to your Android and iOS native programs. If your clients are spending a great deal of time searching through your store on cellular, they will definitely find it very convenient.
If that is not enough, They’re throwing an API for programmers, that’s the entire documentation developers can use if they would like to incorporate JivoChat with their own app or CRM solution.
JivoChat don’t have a lot Of integrations however but they’ve been on the market just for 4 years — and this matter takes resources and time.
They provide basic Integrations for both small and medium businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Incorporated with Shopify, which is a great news for all e-commerce businesses. It merely proves JivoChat keeps evolving and, what’s more, their expansion is ordered by their customers’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and also to keep their customers even more satisfied, they also offer reports which track the level of your customer service.
Concerning the Plan, The whole site looks very nice and I can also say that UX does not lack in that department. There is one thing which confused me when I had been on the main websiteI clicked on the chat window three days, until I understood that I want to click exactly on”Chat with us. We’re online!” prompt. That could have been done smoother. The excellent news is that whenever I needed something, there was always somebody on chat!
The conclusion of JivoChat
JivoChat is a great Looking alternative that does its own job. For businesses who are searching for a basic live chat solution, it truly will come for a fair price.
But do not take (only) my Word for it! Do a little research, try it out and see if it works for you — Perhaps you’re in the market for a larger solution or maybe it is going to be just perfect For you? I think that they’re really good in what they offer, and I believe They’ll be scaling and providing other plans with a wider range of features To satisfy their future clients. Buy Web Templates Online