Intro By2 Livechat
Giving your software the name of a whole Category of applications is rather a daring move. Their name”LiveChat” certainly sends a message out:”we want to shape the market” We are going to find out if that is true. By2 Livechat
It is worth noting that unlike other providers within this space, LiveChat bills you a concurrent user. That means one seat can be used by numerous agents, which is very advantageous if your staff works in changes.
There are five different pricing tiers to choose from: their affordable package”Starter” is priced at $16 per month. Should you need more than only four themes and a complete discussion history, you should take a look at the”Team” ($33) program. The”Business” ($50) grade is designed for larger teams and adds a staffing forecast as well as a work scheduler module” Enterprise” provides you with a dedicated account manager in a price of $149 a month.
We realize that when you create a decision to Purchase Live Chat Software it’s important not just to see how experts evaluate it in their reviews, but also to discover if the real people and businesses which buy it are really happy with the item. That is why we’ve created our behavior-based Client Satisfaction Algorithm” that collects customer testimonials, comments and LiveChat testimonials across a broad range of social networking sites. The data is then presented in an easy to digest form revealing how many individuals had positive and negative experience with LiveChat. With that information at hand you should be armed to make an educated buying decision that you won’t repent.
What is LiveChat?
LiveChat is a chat and help desk application Intended for your support and service teams. It comes with tools that you could use for your internet sales and promotion, web analytics, and live customer care or service requirements. The platform empowers you and your team to talk to clients and possible customers directly on your sites and in real time.
There are 3 main components of LiveChat — a Web-based chat window, online control panel, and operator program. The operator program has cross-platform capacities that enable logging in and chatting with visitors via mobile and desktop devices.
LiveChat offers a Wide Selection of features and Capabilities, and likely the most number of tools one of the live chat options that we’ve reviewed. You get value for your money with functions and tools that include not only chat but additionally ticketing, client participation, third party integration, file sharing, job scheduling, advanced reporting, multiple branding, information protection, geo-tagging, co-browsing, conversation surveys, and much more.
In addition, it provides real-time website traffic Tracking, dashboards and data, efficiency analysis, and custom/standard or reports that are interactive. Aside from English, it is also available in several Significant languages such as Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For over a decade today, LiveChat has grown to Become of the very outstanding enterprise chat alternatives relied upon by leading international brands such as Tesla, Ikea, PayPal, and McDonalds, amongst others. It works and integrates with dozens of other platforms and applications, extending the program’s functionality to include ecommerce, sales, CRM, email marketing, content management, bookkeeping, and analytics, to name some.
Summary of LiveChat Benefits
Real-time traffic Tracking
Using LiveChat, you can also easily monitor your traffic in real time. You are able to check if they are using shopping cart, or abandoning an arrangement –and encourage them to talk if they do. Your helpdesk team representative can speak to more people in less time compared with a phone representative. The program can quickly create reports for each of your helpdesk staff agent, analyzing their number of chats, time spent with a client, or chat invitations. You get to assess the speed of your team’s answers and evaluate how to improve the service. By2 Livechat
Integrated ticketing system
While other similar systems offer only basic live Chat with a couple extras, Live Chat provides complete help desk functionality with its own ticketing platform built into the platform. For this , you acquire a substantial advantage over the competition, letting you quickly resolve customer problems. It’s the heavy lifting, which email and telephone cannot manage, and allows you to get rid of long queues while engaging customers with your fast answers. Its ticket management capability allows to source tickets from chat and mails, label tickets, and accept automatic follow-ups.
LiveChat offers a wide range of chat and ticket Reports that can be used to spot areas which may be improved and optimized. It’s possible to quantify chat duration, first reaction times, and queued visitors. These reports, together with staffing forecast, can enable you to correct the number of agents to pay for all chats. Customers can also find the amount of chats, achieved goals, and customer satisfaction levels. With complete visibility within your chat history and performance metrics allow you to fine tune your workflows and operation to be even more responsive to your client’s needs.
With LiveChat, you get a Complete package of Customization options including two chat window types (embedded or pop-up ), six different themes for minimized or maximized chat window, custom chat window logo, and customizable chat buttons. Additionally, it has its own custom CSS editor which provides you even greater flexibility and control such as easily changing any portion of the chat window, both regarding looks as well as behaviour. You can even add your own social networking buttons so that your customers can reach your lover page straight from discussion, and even customize agent profiles not only with names and titles but also with real photos to find the best results. Further, you get to utilize engagement graphics — eye-catching visuals and custom greetings and buttons — to allow an even more compelling experience for clients.
Built for ecommerce and Customer support
Efficiency is the name of this game for LiveChat. As Such, it is an perfect online chat software tool for e-commerce sales and support that provides not just an efficient and dependable communications platform along with your customers, but also goals and sales tracker. Embedding a few lines of code onto your own websites and you are good to go, permitting a real-time instrument to participate and interact with your customers or clients, and measuring the outcomes of these participation. With support for over 30 languages, compatibility with all browsers, and using native iOS and Android apps, you get anyplace, anytime worldwide access and operation for your internet business. By2 Livechat
Problem: Dealing with multiple chats
Dave talks with Samantha And Kevin if he receives a conversation from Jane. He sees in the background she was requesting a return policy. As he anticipates — she wants to reunite her sneakers. As it’s Simon who copes with yields, Dave transfers Jane to Simon. Dave also tags the conversation because”return”.
Characteristics: discussion background, transfer, tags
Problem: Customers left in their to wonder
Because of LiveChat Software, customer support representative, Dave, checks clients’ activity on the site. He notices that John Parker spends some time on a specific merchandise page and decides to approach him to offer you some help. It turns out that John was unsure whether shoes were waterproof or not. Dave informs John that these sneakers are watertight, therefore John decides to make a buy. John leaves a favorable feedback about company’s customer service.
Features: visitors Tracking, post-chat survey, private greetings
Problem: Slow response
Jane wants to Buy New shoes but she want to understand what’s store’s return policy. She wants an reply to her question when possible but she does not like making calls. Fortunately, she is able to begin a conversation with a live conversation agent. Jane types inside her question oblivious that Dave can already see what she’s writing. As her query is quite a common one, Dave enters a previously saved message, so that he doesn’t have to write it over. Jane sends her message and inside a second she gets a URL to the return policy along with a full explanation of steps she needs to take. She finishes the conversation and rates it as great.
Characteristics: live chat, Message sneak-peek, canned responses, representative rating
LiveChat provides the subsequent SMB and business pricing packages for users to choose from. A 30-day free trial is also available. Give the details that a look, and choose the best plan for your company.
Starter Plan: $16 per seat/month billed yearly (or $19 Billed monthly) Ideal for small office/home office
Team Plan: $33 a seat/month billed yearly (or $39 billed monthly) Ideal for fulltime support team
Company Plan: $50 each seat/month billed annually (or $59 billed monthly) Ideal for client service department
Enterprise Plan: $149 Per seat/month billed just per year great for Fortune 500 businesses
LiveChat is one of the products we thoroughly enjoyed reviewing. It only works extremely well and is enjoyable to use. We’re also surprised that in comparison to ClickDesk, which we had on our site earlier, the amount of chat requests skyrocketed. Though we used the exact same setup (automatic activate after 3 minutes).
A quality that sets them apart from their competition is your new ticketing system. Offline messages go directly into this channel and can be handled more easily by your group with different statuses (open( pending( solved).
It is not the cheapest live chat applications but surely among the best. Their support is top notch and, at the risk of repeating myself: the user-experience with their applications is simply fantastic. If Apple were thinking of acquiring a live chat software, I believe that they would have to look no further. By2 Livechat