Overview Call Center Chat Support
Provide Support is a Live Chat Service that may be implemented on sites and operated as a third party client. There are many customizable aspects of this particular tool, and having live chat available on your site is a procedure that may be completed in a couple of minutes. As a personal favorite of the staff at Flytonic, we are pleased to review and divide down the diverse elements of Live Chat by ProvideSupport.com. Call Center Chat Support
The Live chat program is a great deal more involved than your normal customer. You’ll be able to see each of the visitors that are on your site at any particular time, as well as their IP address, their referral source, their local time, operating system and a whole lot more. Though some of this info is going to be much more valuable than the rest, it will help to keep you (or your designated chat operators) as informed on your visitors as possible if they are in need of any assistance. They provide 10 days free trial, no credit card needed.
Once you set up an account, You are brought to a website that looks somewhat old fashioned. It looks like it’s packed with advertisements, except it is only a website edition of ProvideSupport. If you won’t let that bother you too much, you can read the next steps which you should take, like customizing your chat messenger window, then add chat buttons to your emails, create a set of predefined answers and many more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console along with your own greeting message along with company’s logo. You can also add your operator’s picture so the chat looks more private. The live chat button on the website can be chosen from an existing gallery, or you may upload your own picture. The chat messenger could be customized with color schemes and styles that fit your site’s main theme.
If you want to match your Site’s style, you are able to personalize the chat messenger with offered fashions and color schemes.
Real-time visitor tracking
The real time visitor Feature allows you to look at your visitor’s IP address, server name, referrer address, pages visited . You can also find a world map and a spot where a person writes to you.
Transfer chats between agents
Provide Support offers She ability to transfer ongoing chats involving agents. Another agent can follow the situation and answer within minutes. It is helpful when an agent doesn’t have the knowledge to solve the case. Due to moving chats there is no delay, which increases client satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and several others is built into the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
Additionally, it has a proposal list. If you’re on the fly you describe something incorrectly at a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you’re able to choose the best word. Call Center Chat Support
Provide Support Cons
I am not a avid fan of The look of Provide Support interface. I miss the personalization when it comes to the whole website. The picture on the main page is a Stock image which provides you the impression that everything there does not have any personality as well. The video tutorial I saw felt automated, like it wasn’t the actual person talking.
I like brands with personalities. While the dearth of personality here might have no effect on customer support on your site, it certainly discourages people like me by using this program.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for companies of any size.”
They let four types of Payments, each month every two months, every six months and yearly. Paying annually is the ideal option or all of the plans. They offer 3 plans — small business with 1 operator, company aims with 3 operator and Business with 10 operators. If you are interested in more operators, then you can check out the PDF document where they specified prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized service. A geographical demonstration of real-time visitor info gives you an insight in what clients are looking for. You’ve got tons of customization options that you can use in your chat.
If you’re not bothered by A little old expression of the program, you might discover there what you need to provide customer service to your clients.
Free Trial Opportunity
Live Chat From Provide Support could be tried with no cost for 30 days. All attributes (out of additional operators) can be retrieved with this absolutely free time trial interval. Provide Support will not continually harass you if you do not take advantage of the supply, either, and charging going forward is very straightforward.
In our View, one of our favourite things about this service is how smooth and easy it is to use together with the”no hassle” form of charging and support that’s provided. Not one of the authors at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all our customers. If you’re on the fence about whether or not to employ a live chat option on your website, our best suggestion would be to give this program a download, check it out for 30 days, and decide at the end of the free period if you’d like to keep from there. Call Center Chat Support