Overview Call Chat Line
Provide Support is a Live Chat Service that can be implemented on sites and operated remotely as a third party client. There are lots of customizable facets of this tool, and using live chat available on your own site is a procedure which may be finished in a matter of minutes. As a personal favorite of the staff at Flytonic, we’re pleased to review and divide down the varied elements of Live Chat by ProvideSupport.com. Call Chat Line
The Live chat app itself is much more involved than your normal client. You will be able to observe each of the visitors that are on your website at any particular time, in addition to their own IP address, their own referral origin, their local time, working system and much more. While some of the info is going to be a whole lot more valuable than the rest, it will help keep you (or your designated chat operators) as educated on your visitors as possible should they be in need of any assistance. They provide 10 days free trial, no credit card needed.
After you set up an account, You’re attracted to a website that seems a little old fashioned. It looks like it’s full of advertisements, but it’s only a site edition of ProvideSupport. If you wont let this bother you too much, you may read the upcoming steps which you ought to take, such as customizing your chat messenger window, then add chat buttons for your emails, produce a set of predefined replies and a lot more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console with your own greeting message and company’s logo. It is also possible to put in your operator’s image so the chat appears more personal. The live chat button on the site can be chosen from an existing gallery, or you can upload your own image. The chat messenger could be customized with color schemes and styles that match your site’s most important theme.
If You Would like to match your own Website’s style, you can personalize the conversation messenger with offered styles and colour schemes.
Real-time visitor monitoring
The real-time visitor Feature allows you to look at your customer’s IP address, server name, referrer address, pages visited . You can also see a world map and a place from which a person writes to you.
Transfer chats between agents
Provide Support provides She ability to move ongoing chats between representatives. Another agent can follow-up the situation and reply within minutes. It’s helpful when an agent does not have the knowledge to address the instance. Due to transferring chats there’s no delay, which increases customer satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and several others is built in the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
It also has a suggestion list. If you are on the fly you spell something incorrectly in a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you’re able to pick the best word. Call Chat Line
Provide Support Drawbacks
I am not an avid fan of The look of Provide Support interface. I overlook that the personalization when it concerns the whole site. The image on the main page is a Stock image which gives you the impression that everything there does not have any character as well. The movie tutorial I watched felt automatic, like it wasn’t the actual person talking.
I like brands with personalities. While the dearth of character might not have any effect on customer service on your site, it definitely discourages individuals like me from using this program.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for companies of any size.”
They allow four Kinds of Payments, every month every two weeks, every six months and yearly. Paying annually is your best alternative or each the plans. They offer 3 plans — little business using 1 operator, company plans with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, then you can check out the PDF file where they specified costs per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can provide personalized support. A geographical presentation of real time visitor info gives you an insight into what clients are looking for. You’ve got tons of customization options that you can use in your conversation.
If you are not bothered by A little old look of the application, you may discover there what you need to provide customer support to your clients.
Free Trial Opportunity
Live Chat From Provide Support could be tried with no price for 30 days. All attributes (outside of additional operators) could be accessed with this free time trial interval. Provide Support won’t continually harass you in the event that you don’t take advantage of the supply, possibly, and charging going forward is quite straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it’s to use together with this”no hassle” form of charging and support that is provided. None of the writers at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our customers. If you’re on the fence about whether or not to implement a live chat solution on your site, our best suggestion is to provide this app a download, try it out for 30 days, and decide in the end of the free period if you would like to continue from that point. Call Chat Line