Summary Call Chat Mobile
Let’s start with JivoChat’s home page. As a big fan of green and that’s connected to nature, a leaf above their emblem and green backdrop immediately made me feel calm. Well played, JivoChat! Call Chat Mobile
Their main slogan is: “Turn your website visitors into paying customers with JivoChat.”
It’s a free tool to help You monitor and talk to clients visiting your Website, Facebook, Telegram, and Viber — most that in real time. To start a journey on this live chat tool, all I must do is to click on the sign button.
I had been asked about my Email, password and a Promo code. I didn’t have some, but I assume this is what potential customers like best: reductions!
What I enjoyed about the Signing up process is that I could see just how many measures are nonetheless left. Here’s a fast preview of the last measure, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I have to say that it is very neat. There is the Inbox section, accessible in the program’s sidebar — there territory all of the incoming requests from the customers. Then, we have a section Chats, where you can view your current discussions. It looks like this:
When chatting with your Clients you can immediately check their data — this handy little attribute is placed on the right and it is invaluable when targeting your customers’ needs. What is more, below we’ve site visitors department, informing us about all the people on our site.
Speaking of visitors on Your site — the”invitation to chat” feature is available only in the Professional Version. It offers you a vast range of options for pop up invitations.
I like the snippet option Included in the program. It allows you to see exactly what a user writers to you until he or she sends it. It makes responding to your clients’ queries much quicker.
Additionally, when a Visitors write a message, an agent get the little pop up on the perfect bottom, asking if they wish to chat, fast reply or ignore (which, naturally, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It’s forever free and it comprises up to 5 agents. It provides customizable chat in 20 languages, various apps (including mobile and desktop ) and 24”7customer support.
The other strategy is a Professional Version: for $10/agent per month if billed yearly. It gives much more features. Have a look at the screenshot below:
JivoChat comes in a fair Price. I guess, the only thing that is missing is that it is not very scalable. You’ve just two plans: one is very basic and another one might not be enough if you are working with enterprises businesses. But, as always, it all depends on what you require. Call Chat Mobile
A Wonderful addition that they Offer is what they call a Callback feature. What it really does is that people could leave you their amount and you’ll be able to call them back at your earliest convenience. On their site they are stating:”Chat is suitable for delicately accompanying clients on the website, and instant callbacks are perfect for actively completing trades”
It also works when nobody Is available on discussion. You may easily get back in contact with your possible leads afterwards.
JivoChats is integrated With Facebook Messenger, which means the client can get your responds right to their Facebook. When it comes to you as a broker, Jivo will not force you to change between the apps to reply. All messages out of social networks appear right in the JivoChat desktop or mobile program.
Another of their Additions is your Mobile SDK, which lets you add live chat support to your own Android and iOS native apps. If your customers are spending a lot of time searching through your shop on mobile, they will surely find it very convenient.
If that’s not sufficient, They’re throwing an API for developers, that’s the entire documentation developers can utilize if they would like to integrate JivoChat using their own program or CRM solution.
JivoChat don’t have a lot Of integrations however but they have been on the market just for 4 years — and this matter takes time and resources.
They provide basic Integrations for both medium and small companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Integrated with Shopify, which is a fantastic news for all e-commerce companies. It only proves JivoChat keeps evolving and, what’s more, their expansion is ordered by their customers’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and also to keep their customers even more satisfied, they also supply reports that track the level of your customer service.
Concerning the design, The whole website looks really nice and that I may even say that UX doesn’t lack in that department. There’s 1 thing that confused me when I was on the primary site I clicked on the conversation window three times, until I realized I want to click just on”Chat with us. We are online!” prompt. That might have been done smoother. The great news is that whenever I needed something, there was always someone on discussion!
The verdict of JivoChat
JivoChat is a great Looking solution that does its own job. For companies who’re looking for a basic live chat solution, it truly will come for a reasonable price.
But don’t take (only) my Word for it! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market to get a larger solution or maybe it is going to be just perfect For you? I believe that they are Excellent in what they provide, and I think They’ll be scaling and supplying different programs using a wider selection of attributes To meet their future customers. Call Chat Mobile