Why Select Crisp? Call Wix Customer Service
In this article I’ll cover our Expertise with Crisp, why we switched, and how it is possible to make the perfect decision for your company and startup as well. You will know how to compare live talks and that metrics might be significant for you also. Call Wix Customer Service
How was that choice made?
Taking a Look at the market leaders With live chat feature on the market, we found Crisp via Producthunt. After we’ve created a Spreadsheet with multiple live chat sellers, we defined the core attribute and metrics we were looking for.
What did we use previously?
We’ve Used multiple other live chat before, which somehow shifted their attention from a live chat to a”all in one company suite”. Their live chat still functions, but metrics which are important for us were removed. We’ve used those metrics for our monthly reports, and client overviews, growth rates and much more. After we had been in for four weeks those metrics disappeared and were replaced with other metrics. We have obtained a leaderboard for our staff members, which we did not use because we are searching for quality support and not quantity and the pricing seems to outperform the benefit. Our decision was clear at the moment: we had to proceed.
We found 14 days history, 30 days History and unlimited history (for greater plans that this is common), also here the price scaling was intriguing. All live talks we tried had that attribute, some at higher price tagsothers together with a poorly executed search feature, and so the background wasn’t available. With Crisp, the boundless history is currently available with their first paid program, and it not only ships with a reasonable price tag, but also their search works exceptionally well.
How many contacts do we want?
First, we tried to answer that Question with another question”how many clients will talk with us?” – and that has been wrong – we made that mistake once. We can not restrict on the connections we make because we actually wish to make contact with them all. Endless contacts was exactly what we were looking for (at a reasonable price label ). What we found were discussions with 100 active contacts for $0/month which was quite nice, we scaled that up a bit to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We have had that experience of cost scaling for the majority of the solutions. As we did the same contact metric evaluation for Crisp we saw something different:
So at Crisp, you do not scale by usage – which is huge! They think the same way we do at Storyblokwe do not want to restrict the user to the usage of the machine (eg. Content entries or entries ), we want to scale because their staff scales. So at Crisp you choose a program and you can scale the numbers from 10 to 10.000 contacts (or more) with the exact same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a guest is on precisely the exact same website for over 30 seconds”. Those causes are a fantastic method to help your audience with queries they could have. We use it on our pricing page since from time to time there are open questions regarding our pricing, maybe something isn’t covered in the FAQ section. This part is available in all solutions we analyzed and mainly available in the very first paid plan.
Possibility to send campaign messages
From time to time we send emails Using our live chat. We think it’s a good way to retarget our audience because we should have the ability to send pertinent content according to some metrics people live chats provide. In all honesty, we’re not sending many emails, because we also hate spam on the side. So we want to send certain emails to particular target groups and again: we really enjoy the implementation in the Crisp client. It’s simple and fulfilled our needs at a reasonable price tag.
Number of brokers
The agent seats is kinda Interesting, it’s something that you can control. You could choose one accounts for the whole group (which is cheap with the majority of options ), or you might go for a single chair for every team member. Since we want to get this personal approach to our clients the notion of using one account for the entire group was dropped immediately. We’ve begun to compare the very first paid plan contrary to the majority of the high tier plans to observe the way the cost scales . The highest prices we discovered were approximately ~$155/m per seat where the range was somewhere from $15/m to this. We had a peek at Crisp again and saw their highest bundle has unlimited agents seats included. Also, their free strategy permitted 2 representatives, which was great for analyzing. Call Wix Customer Service
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the main channels. We do not really utilize integrations that much, but the one we use the maximum is using Slack. Slack is the principal communication tool in our business, we utilize it on a daily basis and included the majority of our tools – so we concentrated on how they operate and function with Slack. We tested some of them and most are actually working quite well. We found one that has enormous delays when messaging from and also to Slack which was a no-go for us. We reported that issue to them, but we don’t know if they changed it since we left six months ago. With Crisp the integration worked instantly, notifications came immediately and the entire setup was completed in a few minutes.
“Crisp is the simplest way To speak with your customers. From sales to customer service, Crisp is made to maintain your workflow easy. From live chat to email, Crisp offers a single channel to reply to your users employing a simple team inbox where you can manage all your user queries.”
From our experience, Crisp actually Ships with the attention on that chat experience for the customers. That is exactly what we were looking for since we evaluated other alternatives.
This one is tricky. If you read The past few points you saw that we contrasted the lower tier programs and feature together with the maximum tier programs, some are cheap at the beginning and be costly as you use them. After using Crisp for six months today, and switched from a competition because of that expensive”end” and those attribute we did not need but would have to cover. We’re glad to state we believe we have the best fit for us, perhaps it will fit as well for you. We saw that the list of 8 facets above is all you need to locate your own best fit.
We made contact with incredible great people (thank You!) And companies all over the world. We might have had the same experience with other live chats as well, but the price tag combined with the attribute set Crisp does offer, we would and do recommend it to all of customers who are looking for a live chat themselves. We’ve updated to the Crisp unlimited plan some time ago, and are thankful that we made that decision. If you’ve got a question or wish to inform us about your adventure using Crisp and other live chats, don’t hesitate to drop us a comment below or send us a conversation or chat with us with Crisp! Call Wix Customer Service