Introduction Cam Chat
There’s no reason live chat should not be simple. Cam Chat
It’s about connecting with your customers and giving them the very best solution in a reasonable period of time.
That said, many live chat extensions for online stores give you a far too intimidating interface with tools that are overkill for this type of basic support moderate.
Pure Chat has a different approach.
Pure Chat is a live chat program that aids small companies provide instant replies and convert more leads.
You are not going to find anything crazy with this particular tool, but that is the glory of this. The pricing is straightforward. The features are easy, and the total interface makes it quite easy to communicate with customers who want answers quickly.
So let’s take a deeper look to the live chat platform to know who it’s ideal for and which of the features are most impressive.
Pure Chat is a live chat software that lets users communicate with their customers directly on their website. Its features include unlimited brokers, unlimited chats, full chat history, widget personalization, and more. We compiled Pure Chat user testimonials from around the web and decided that it’s generally favorable ratings. We also shared its accessible pricing options.
Overview of User Reviews
What PureChat does nicely:
Users that gave Pure Chat a positive review said that the app is simple to setup and navigate due to its user-friendly interface. They also like how the tab switches to an email form when all the operators are all offline.
What Pure Chat Doesn’t do well:
Users that gave Pure Chat a negative inspection stated that the program can be slow at times, causing delays in client communications. They also complained about frequent disconnections, especially on mobile.
Most Useful Positive User Review
A user who left a positive overview of Chat on G2 Crowd stated they were in a position to convince customers to commit to a buy within minutes of communicating via the program. He also likes how the tool supplies them with a way to answer customers’ questions quickly and market their goods without the use of phone calls.
Most Helpful Unfavorable User Review
A user who left a negative overview of Pure Chat on Capterra whined about getting timed out without notifications. He clarified that making it difficult to maintain agents who have retail duties on discussion during high traffic hours causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them when they have been logged off.
Starting conversations at the ideal time is dependent upon how well you may monitor your visitors. For example, if you’re sitting on the Chat backend you’ve got the ability to see which users are surfing your site in real time. So if somebody is looking at a pair of shoes that you sell on your site, you know precisely what to begin talking about, and you even have the instruments for making canned responses for certain parts of your site. Cam Chat
The obvious start to this particular review is that the true chat interface. Does this feel useable for both novices and advanced users?
Everything starts by showing a chat box into the new visitor. If they’ve been to your website before, the agent on the backend sees all the customer information and interactions that have happened in the past. It functions exactly like an instant messenger, (in which the chats come in real time ), but in addition, it lets you view previous transcripts and which reps have spoken to a client in the past.”
Notifications are delivered to you when a chat comes in, and you’ll be able to schedule when you’re available for chatting so that clients know when you’re online.
Implementing a chat box on your site only requires a quick copy and paste of a code or the use of the Shopify, Weebly and WordPress plugins. You then have the capability to personalize what the conversation box looks like prior to, during and after the dialog. Don’t hesitate to modify about colours, set triggers for when the chat box pops open and configure the forms that you want individuals to fill out before speaking to you.
You have the opportunity to decide on the default stylings (which is nice,) but the design tools are easy enough for beginners and powerful enough for more sophisticated users.
The two iOS and Android apps are offered for those who’d love to handle live chats while on the go. For instance, if you need to leave the workplace but still want to provide the best support out there, you won’t have to worry about it using a mobile app.
Pretty much all of the features you would find on the regular dashboard are taken over to the cellular programs. You have settings for actually executing the talks, along with setting your availability, handling transcripts and more. This gives you a little boost of confidence as it isn’t important where you are when viewing who’s on your site in real time. Your customer service is continually managed, since it functions just like texting from your phone.
The reporting is one of the strongest parts of Chat, since it not only gives you the performance for exporting accounts, but it provides amazing graphs and vision for viewing chat metrics with time. You can monitor your customer satisfaction to make decisions about your employees or to determine which unruly customers you may be spending too much time .
Pure Chat Customer Service
The Pure Chat support outlets are far more impressive than some of the other solutions you’ll find for live chat. For instance, a site is provided for studying about updates and suggestions, while the Guides page is filled with advice about the best way best to sell online, how to handle rude customers, the way to obtain more live chats and more.
The FAQ page gives you a good notion of what other people are talking about using PureChat, while the principal Support page is a knowledge base with documentation for installations, integrations, chat boxes and much more. I didn’t find any service modules for calling in or emailing, so it seems as if you are going to need to complete the majority of the research yourself.
A conversation box is provided on the dashboard, so rapid interactions together with the support team are possible and they also provide email support in-app and about the website for all programs. Cam Chat
Pure Chat does not have a free trial. However, you do not want one at all, since the company offers a strong free plan that you could continue to use for as long as you would like. The paid programs are reasonably priced as well, and the monthly obligations bring along a broad set of features you don’t get with the free package.
Let’s take a look at what programs you can Pick from:
Free — For $0 you get support for a single user, 1 site, unlimited chats each month, a 1 day discussion history and native mobile apps.
Starter — For $20 per month you get support for two users, two websites, unlimited chats per month, a 30 day chat background, native cellular programs, reports, visitor tracking, SMS notifications and integrations.
Business — For $50 per month you receive everything from the former plan and support for five customers, three websites and 90 days of discussion history.
Growth — For $100 per month you receive everything from the former plan and service for ten consumers, five websites, an unlimited chat history and the ability to remove the Chat branding.
We like the Free program for people simply testing out the machine, but the genuine operation comes into play once you opt for the Starter Plan. The only criticism I have is that you have to get all the way up into the $100 a month strategy to remove branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of the top and up-and-coming live chat software for small businesses and reviewed their attributes and pricing. Read this article to know our recommendations.
7 Ways Live Chat will be able to help you Achieve First Contact Settlement — Addressing a client’s concern at the first point of contact is a key performance indicator. Have a look at this article to find out more about how employing a live chat program can improve your customer service and grow your customer base.
Free Small Business Software: 37 Tools For Simplifying Your Business — There are a lot of free tools which may assist you in keeping expenses down. In this report, we share with you a few answers from small business owners using these tools to produce their business processes easier at no cost.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day trial.
Can I ask for a refund if I’m not happy with PureChat PRO?
Yes. Pure Chat includes a 30-day money-back guarantee for clients who are not pleased with their services. Read these directions to find out the cancelation terms along with other details.
Can brokers use mobile devices to respond to clients?
Yes. Pure Chat provides apps for both iOS and Android allowing agents to react to customers’ queries from anywhere.
When choosing a live chat software, it is essential that the software integrates with other software your business is now using. Here’s a list of some of Pure Chat’s favorite integrations:
Who Should Use PureChat?
Anyone with an ecommerce shop could benefit from such an easy-to-use conversation box tool like Pure Chat. It is all dependent on the pricing strategy you choose. The Free Plan is great for analyzing and small operations with just a couple of products and a single rep. The Starter Plan is most likely the most common, although the Growth Plan becomes up there for companies with big aid teams. Cam Chat