Overview Can You Chat On Gmail
Provide Support is a Live Chat Service that may be implemented on websites and operated remotely as a third party customer. There are lots of customizable facets of the particular tool, and using live chat which can be found on your own site is a procedure that can be finished in a matter of minutes. As a personal favorite of the team at Flytonic, we are happy to review and break down the diverse elements of Live Chat by ProvideSupport.com. Can You Chat On Gmail
The Live chat program itself is a great deal more involved than your normal customer. You’ll be able to see each of those visitors that are on your website at any particular time, as well as their own IP address, their referral origin, their local time, operating system and much more. Though some of the information will be much more beneficial than the remainder, it is going to help keep you (or your designated chat operators) as informed on your visitors as possible should they be in need of any assistance. They offer 10 days free trial, no credit card required.
Once you set up an account, You are attracted to a website that looks a little old fashioned. It looks like it is packed with advertisements, but it is just a website edition of ProvideSupport. If you won’t let this disturb you too much, you may read the next steps that you should take, like customizing your conversation messenger window, then add chat buttons to your mails, produce a set of predefined answers and many more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console along with your greeting message along with company’s logo. It is also possible to add your operator’s picture so the chat appears more private. The live chat button on the website can be chosen from an present gallery, or you can upload your own picture. The chat messenger can be customized with color schemes and styles that fit your site’s main theme.
If you want to match your Site’s style, you are able to personalize the conversation messenger with offered fashions and colour schemes.
Real-time visitor tracking
The real time visitor Feature permits you to look at your visitor’s IP address, server name, referrer address, pages visited . You can also see a world map and a place where a person writes to you.
Transfer chats between customer service reps
Provide Support offers She ability to transfer ongoing discussions involving agents. Another agent can follow the situation and reply within minutes. It’s useful when an agent does not possess the knowledge to solve the case. Due to moving chats there is no delay, which increases customer satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and several others is built in the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and highlight words that might be spelled incorrectly.
Additionally, it has a proposal list. If you are on the fly you describe something incorrectly in a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you’re able to pick the best word. Can You Chat On Gmail
Provide Support Cons
I’m not an avid fan of The look of Provide Support interface. I miss the personalization when it concerns the whole website. The picture on the home page is a Stock picture which gives you the belief that everything there doesn’t have any character as well. The video tutorial I saw felt automatic, like it wasn’t the actual person speaking.
I like brands with personalities. While the dearth of character here might have no impact on customer support on your site, it certainly discourages people like me by using this software.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for companies of any size.”
They let four Kinds of Payments, every month every two months, every six months and yearly. Paying annually is your best option or all of the plans. They offer 3 plans — small company with 1 operator, company aims with 3 operator and Business with 10 operators. If you are interested in more operators, then you can take a look at the PDF document in which they specified costs per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can provide personalized service. A geographical demonstration of real time visitor info gives you an insight into what customers are looking for. You have a lot of customization options that you may use in your chat.
If you are not bothered by A tiny old expression of the program, you may discover there what you want to provide customer support to your clients.
Free Trial Option
Live Chat From Provide Support could be attempted without any cost for 30 days. All features (outside of further operators) can be retrieved with this absolutely free time trial period. Provide Support won’t continually harass you in the event that you don’t take advantage of the supply, either, and charging going forward is very straightforward.
In our View, one of our favorite things about this service is how smooth and easy it is to use in conjunction with this”no hassle” kind of billing and support that is provided. Not one of the writers at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all our customers. If you are on the fence about whether or not to employ a live chat solution on your website, our very best suggestion is to give this app a download, try it out for 30 days, and choose at the end of the free period whether you would like to keep from that point. Can You Chat On Gmail