Introduction Canned Messages For Live Chat
Provide Support is a Live Chat Service which may be implemented on sites and operated remotely as a third party customer. There are many customizable facets of the tool, and having live chat which can be found on your own site is a process that can be completed in a couple of minutes. As a personal favorite of the staff at Flytonic, we are happy to examine and break down the diverse elements of Live Chat by ProvideSupport.com. Canned Messages For Live Chat
The Live chat program itself is much more involved than your normal customer. You’ll have the ability to see every one of those visitors which are on your website at any given time, as well as their IP address, their referral source, their regional time, working system and much more. While some of the information will be a whole lot more valuable than the remainder, it will help keep you (or your designated chat operators) as educated on your customers as possible if they are needing any assistance. They provide 10 days free trial, no credit card required.
Once you install an account, You’re brought to a site that seems somewhat old fashioned. It seems like it’s packed with ads, but it is just a site version of ProvideSupport. If you won’t let this disturb you too much, you can read the next steps which you should take, such as customizing your chat messenger window, add chat buttons to your emails, create a set of predefined answers and a lot more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console along with your greeting message and company’s emblem. It is also possible to put in your operator’s picture so the chat appears more private. The live chat button on the website can be either chosen from an present gallery, or you can upload your own image. The chat messenger could be customized with color schemes and styles that fit your website’s most important theme.
If You Would like to match your own Website’s style, you can personalize the conversation messenger with offered styles and color schemes.
Real-time visitor monitoring
The real-time visitor Feature allows you to look at your customer’s IP address, host name, referrer address, pages visited . You can also see a world map and a spot from which a person writes to you.
Transfer chats between agents
Provide Support provides She capability to move ongoing chats between representatives. The other agent can follow the situation and answer within seconds. It is helpful when an agent does not have the knowledge to solve the instance. Due to moving chats there is no delay, which increases customer satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and several others is built in the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
It also has a proposal list. If you are on the fly you describe something incorrectly at a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you can pick the best word. Canned Messages For Live Chat
Provide Support Drawbacks
I am not a avid fan of The look of Provide Support interface. I miss that the personalization when it concerns the whole site. The image on the home page is a Stock picture which provides you the belief that everything there does not have any character as well. The movie tutorial I watched felt automatic, like it was not the real person speaking.
I like brands with personalities. While the lack of personality here might have no impact on customer service on your site, it definitely discourages individuals like me by using this software.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for companies of any size.”
They allow four Kinds of Payments, each month every two weeks, every six months and yearly. Paying annually is the best option or each of the plans. They provide 3 plans — small business with 1 operator, Corporate aims with 3 operator and Business with 10 operators. If you are interested in more operators, you can check out the PDF document where they given prices per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can provide personalized service. A geographical demonstration of real time visitor info gives you an insight into what customers are searching for. You’ve got tons of customization options that you may use in your chat.
If you are not bothered by A tiny old expression of the application, you might discover there what you want to provide customer service to your clients.
Free Trial Option
Live Chat From Provide Support can be attempted without any cost for 30 days. All features (outside of further operators) can be accessed with this free time trial period. Provide Support will not always harass you in the event that you don’t take advantage of the offer, either, and billing going forward is quite straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it is to use together with this”no hassle” form of billing and support that’s provided. Not one of the writers at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all our users. If you’re on the fence about whether or not to implement a live chat solution on your site, our best suggestion is to provide this app a download, check it out for 30 days, and decide at the end of the free period whether you’d like to continue from there. Canned Messages For Live Chat