Introduction Car Help Chat
Provide Support is a Live Chat Service that can be implemented on sites and operated remotely as a third party customer. There are lots of customizable facets of this particular tool, and using live chat which can be found on your site is a process that can be finished in a couple of minutes. As a personal favorite of the staff at Flytonic, we’re happy to review and divide down the varied elements of Live Chat by ProvideSupport.com. Car Help Chat
The Live chat app is much more involved than your average customer. You will be able to see each of those visitors that are on your website at any given time, as well as their IP address, their referral source, their regional time, working system and much more. Though some of the info is going to be a whole lot more valuable than the remainder, it will help to keep you (or your designated chat operators) as informed on your customers as possible if they are needing any assistance. They offer 10 days free trial, no credit card required.
Once you set up an account, You’re attracted to a site that looks somewhat old fashioned. It looks like it’s packed with ads, but it is just a site version of ProvideSupport. If you wont let that bother you too much, you can read the next steps which you ought to take, such as customizing your conversation messenger window, then add chat buttons for your emails, create a set of predefined answers and a lot more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console along with your own greeting message and company’s logo. You can also add your operator’s picture so the chat appears more private. The live chat button on the site can be chosen from an existing gallery, or you can upload your own image. The chat messenger can be customized with color schemes and styles that match your site’s most important theme.
If You Would like to match your Site’s style, you are able to customize the chat messenger with offered fashions and colour schemes.
Real-time visitor tracking
The real-time visitor Feature permits you to look at your visitor’s IP address, host name, referrer address, pages visited etc.. It is also possible to find a world map and a place where a user writes to you.
Transfer chats between agents
Provide Support offers She ability to transfer ongoing chats between representatives. The other agent can follow-up the situation and answer within minutes. It is helpful when an agent does not possess the knowledge to address the instance. Due to transferring chats there is no delay, which increases client satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and several others is built in the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
Additionally, it has a suggestion list. If you’re on the fly you spell something incorrectly in a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you can choose the right word. Car Help Chat
Provide Support Cons
I’m not a avid fan of The appearance of Provide Support interface. I overlook the personalization when it concerns the whole site. The picture on the home page is a Stock picture which gives you the belief that everything there does not have any character too. The video tutorial I saw felt automatic, like it was not the real person speaking.
I like brands with personalities. While the dearth of character might not have any impact on customer service on your website, it certainly discourages people like me from using this program.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for businesses of any size.”
They allow four Kinds of Payments, every month every two weeks, every six months and annually. Paying annually is your best option or all the plans. They provide 3 plans — little business with 1 operator, company plans with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, you can check out the PDF document in which they given prices per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can provide personalized service. A geographical demonstration of real time visitor information gives you an insight in what customers are looking for. You’ve got tons of customization options that you may use in your chat.
If you are not bothered by A tiny old look of the application, you may find there what you want to provide customer service to your clients.
Free Trial Opportunity
Live Chat From Provide Support can be tried without any cost for 30 days. All features (outside of further operators) can be retrieved with this absolutely free time trial interval. Provide Support won’t always harass you in the event that you don’t take advantage of their supply, either, and billing going forward is quite straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it is to use in conjunction with the”no hassle” form of billing and support that’s provided. None of the writers at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our customers. If you are on the fence about whether or not to employ a live chat solution on your site, our best suggestion would be to provide this app a download, try it out for 30 days, and decide in the end of the free period whether you would like to keep from that point. Car Help Chat