Overview Car Insurance Live Chat
Provide Support is a Live Chat Service that may be implemented on sites and operated as a third party client. There are many customizable facets of this tool, and using live chat which can be found on your site is a process which may be finished in a matter of minutes. As a personal favorite of the staff at Flytonic, we’re happy to examine and break down the diverse elements of Live Chat by ProvideSupport.com. Car Insurance Live Chat
The Live chat app itself is much more involved than your average client. You will be able to see each of the visitors that are on your site at any particular time, in addition to their IP address, their own referral source, their regional time, operating system and a whole lot more. While some of this information is going to be much more valuable than the rest, it is going to help keep you (or your designated chat operators) as educated on your visitors as possible should they be in need of any help. They offer 10 days free trial, no credit card required.
After you install an account, You’re brought to a site that seems somewhat old fashioned. It looks like it’s packed with advertisements, but it is only a website version of ProvideSupport. If you won’t let that disturb you too much, you may read the next steps which you ought to take, like customizing your conversation messenger window, add chat buttons to your emails, produce a set of predefined replies and many more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console along with your own greeting message along with company’s emblem. You can also add your operator’s picture so the chat appears more personal. The live chat button on the site can be either chosen from an existing gallery, or you can upload your own picture. The chat messenger could be customized with color schemes and styles that match your website’s most important theme.
If you want to match your own Website’s style, you are able to customize the conversation messenger with offered styles and colour schemes.
Real-time visitor monitoring
The real-time visitor Feature allows you to view your customer’s IP address, server name, referrer address, pages visited etc.. It is also possible to see a world map and a spot where a user writes to you.
Transfer chats between agents
Provide Support provides She ability to move ongoing discussions between representatives. The other agent can follow-up the situation and answer within seconds. It is useful when an agent does not possess the knowledge to address the case. Due to transferring talks there is no delay, which increases customer satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and several others is built into the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
It also has a proposal list. If you’re on the fly you describe something incorrectly at a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you can choose the best word. Car Insurance Live Chat
Provide Support Drawbacks
I’m not an avid fan of The look of Provide Support port. I overlook that the personalization when it comes to the whole website. The image on the main page is a Stock picture which provides you the belief that everything there does not have any personality as well. The movie tutorial I saw felt automatic, like it was not the actual person speaking.
I like brands with personalities. While the dearth of character might not have any effect on customer service on your website, it definitely discourages individuals like me by using this software.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for companies of any size.”
They allow four Kinds of Payments, every month every two weeks, every six months and annually. Paying annually is the best alternative or each the plans. They offer 3 plans — little company using 1 operator, Corporate plans with 3 operator and Enterprise with 10 operators. If you are interested in more operators, you can check out the PDF file in which they given prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can provide personalized service. A geographical presentation of real time visitor info provides you an insight into what clients are looking for. You’ve got a lot of customization options that you may use in your chat.
If you are not bothered by A little old look of the application, you might find there what you want to provide customer service to your customers.
Free Trial Period
Live Chat From Provide Support can be tried without any cost for 30 days. All features (outside of further operators) can be accessed with this absolutely free time trial interval. Provide Support will not always harass you in the event that you do not take advantage of the offer, either, and billing going forward is quite straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it is to use together with this”no hassle” kind of charging and service that is provided. None of the authors at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our users. If you’re on the fence about whether or not to employ a live chat option on your website, our very best suggestion is to give this program a download, try it out for 30 days, and decide in the end of the free period whether you’d like to keep from there. Car Insurance Live Chat