Overview Car Questions Live Chat
Provide Support is a Live Chat Service which can be implemented on websites and operated remotely as a third party client. There are many customizable facets of the tool, and having live chat which can be found on your website is a procedure that can be finished in a matter of minutes. As a personal favorite of the team at Flytonic, we are pleased to review and divide down the varied elements of Live Chat by ProvideSupport.com. Car Questions Live Chat
The Live chat app is a great deal more involved than your normal client. You will have the ability to see each of the visitors that are on your site at any particular time, as well as their IP address, their own referral origin, their regional time, operating system and much more. Though some of the info will be much more valuable than the remainder, it will help keep you (or your designated chat operators) as informed on your customers as possible if they are needing any help. They offer 10 days free trial, no credit card needed.
Once you install an account, You are attracted to a website that looks somewhat old fashioned. It seems like it’s full of advertisements, except it’s just a website version of ProvideSupport. If you won’t let that disturb you too much, you may read the upcoming steps which you ought to take, such as customizing your conversation messenger window, then add chat buttons to your emails, produce a set of predefined answers and many more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console with your own greeting message and company’s emblem. It is also possible to add your operator’s image so the chat looks more private. The live chat button on the website can be either chosen from an present gallery, or you can upload your own picture. The chat messenger could be customized with colour schemes and styles that fit your website’s most important theme.
If you want to match your Site’s style, you can customize the chat messenger with offered styles and color schemes.
Real-time visitor monitoring
The real time visitor Feature permits you to look at your customer’s IP address, host name, referrer address, pages visited . You can also find a world map and a spot where a person writes to you.
Transfer chats between agents
Provide Support provides She ability to move ongoing chats involving agents. Another agent can follow-up the case and answer within minutes. It’s useful when an agent does not possess the knowledge to address the instance. Thanks to moving chats there is no delay, which increases customer satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and many others is built into the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and highlight words that may be spelled incorrectly.
It also has a proposal list. If you’re on the fly you spell something incorrectly at a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you’re able to choose the right word. Car Questions Live Chat
Provide Support Drawbacks
I am not an avid fan of The look of Provide Support port. I miss the personalization when it comes to the whole site. The image on the main page is a Stock picture which provides you the impression that everything there doesn’t have any personality too. The video tutorial I saw felt automated, like it wasn’t the real person talking.
I like brands with personalities. While the lack of personality here might have no effect on customer service on your website, it certainly discourages people like me from using this software.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for companies of any size.”
They allow four types of Payments, every month every 2 weeks, every six months and yearly. Paying annually is the best alternative or each of the plans. They offer 3 plans — little business using 1 operator, company aims with 3 operator and Enterprise with 10 operators. If you are interested in more operators, then you can check out the PDF document in which they given prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized service. A geographical presentation of real time visitor info gives you an insight in what customers are searching for. You’ve got a lot of customization options that you can use in your chat.
If you are not bothered by A little old expression of the application, you may discover there what you need to give customer service to your customers.
Free Trial Option
Live Chat From Provide Support could be tried without any price for 30 days. All attributes (outside of further operators) could be retrieved with this absolutely free time trial interval. Provide Support won’t always harass you in the event that you don’t take advantage of their supply, either, and charging going forward is very straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it is to use together with this”no hassle” kind of billing and service that’s provided. Not one of the authors at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our customers. If you’re on the fence about whether or not to implement a live chat solution on your site, our best suggestion is to provide this program a download, try it out for 30 days, and decide in the end of the free period if you would like to continue from there. Car Questions Live Chat