Overview Cara Menggunakan Live Chat
Let Us start with JivoChat’s home page. As a big fan of green and all that’s connected to character, a foliage over their logo and green background instantly made me feel calm. Well playedJivoChat! Cara Menggunakan Live Chat
Their main slogan is: “Turn your site traffic into paying customers with JivoChat.”
It is a free tool to help You track and speak with clients visiting your Website, Facebook, Telegram, and Viber — all that in real time. To start a journey on this live chat instrument, all I must do is to click on the sign up free button.
I was asked about my Email, password and also a Promo code. I didn’t have any, but I assume this is what prospective customers like best: reductions!
What I enjoyed about the Signing up process is I could see just how many steps are still left. Following is a fast preview of the previous measure, installing your JivoChat code.
After I signed up, I Installed the desktop program and I must say that it is quite neat. There’s the Inbox part, accessible in the app’s sidebar — there territory all of the incoming requests from the customers. Then, we’ve got a segment invisibly, where you are able to view your current conversations. It looks like this:
When conversing with your Customers you can quickly check their data this convenient little attribute is put on the right and it’s useful when targeting your customers’ needs. What’s more, below we’ve site visitors section, telling us about all the folks on our website.
Speaking of visitors Your website — the”invitation to chat” attribute is available only in the Professional Version. It supplies you with a wide range of alternatives for pop up invitations.
I like the snippet option Included in the application. It allows you to see what a user authors to you until he or she sends it. It creates responding to your clients’ queries much faster.
Also, when a Visitors compose a message, a broker get the small pop up on the perfect underside, asking if they want to chat, quick reply or dismiss (which, of course, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It is permanently free and it comprises up to five agents. It provides customizable chat in 20 languages, various programs (including desktop and mobile) and 24”7client service.
The other plan is a Professional Version: for $10/agent per month if billed annually. It offers more features. Take a look at the screenshot below:
JivoChat comes at a fair Cost. I figure, the one thing that is missing is that it is not very scalable. You have just two strategies: one is quite basic and another one might not be enough if you’re working with partnerships businesses. However, as always, it all depends on your needs. Cara Menggunakan Live Chat
A Wonderful addition that they Provide is that which they call a Callback feature. What it does is that people could leave you their amount and you can call them back at your earliest convenience. On their site they’re stating:”Chat is convenient for accompanying clients on the site, and immediate callbacks are ideal for actively completing trades”
It also works when nobody Is available on discussion. You can easily get back in contact with your potential leads afterwards.
JivoChats is incorporated With Facebook Messenger, so the client can get your responds right for their Facebook. When it comes to you as an agent, Jivo won’t make you switch between the programs to answer. All messages out of social networks look right in the JivoChat desktop or cellular app.
Another of their Additions is your Mobile SDK, which allows you to add live chat service to your Android and iOS native programs. If your customers are spending a lot of time browsing through your store on cellular, they will surely find it very convenient.
If that’s not enough, They’re throwing an API for developers, which is the whole documentation programmers can use if they would like to integrate JivoChat with their own program or CRM solution.
JivoChat do not have a great deal Of integrations however but they’ve been on the industry just for 4 decades — and this matter takes time and resources.
They offer basic Integrations for both small and medium companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Integrated with Shopify, which is a great news for all e-commerce companies. It merely proves JivoChat keeps growing and, what’s more, their expansion is ordered by their clients’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and also to keep their clients even more satisfied, they also supply reports which track the level of your customer service.
Concerning the design, The entire website looks very nice and I may also say that UX doesn’t lack in that department. There’s 1 thing which confused me when I was on the main websiteI clicked on the chat window three days, before I realized I need to click just on”Chat with us. We are online!” prompt. That could have been done simpler. The excellent news is that whenever I needed something, there was always someone on discussion!
The conclusion of JivoChat
JivoChat is a good Looking alternative that does its own job. For companies who are looking for a standard live chat solution, it truly will come for a fair price.
But don’t take (just ) my Word for it! Do Some Research, try it out and see if it works for you — Maybe you’re in the market to get a bigger solution or perhaps it’ll be just perfect For you? I think that they’re Excellent in what they offer, and I think They will be scaling and providing other programs with a wider range of attributes To meet their future customers. Cara Menggunakan Live Chat