Introduction Care To Chat
There is no motive live chat should not be easy. Care To Chat
It is about connecting with your customers and giving them the very best solution in a reasonable amount of time.
Nevertheless, many live chat extensions for online stores give you a much too intimidating interface using tools which are overkill for such a basic support medium.
Pure Chat has a different strategy.
Pure Chat is a live chat software which helps small companies provide instant replies and convert more prospects.
You are not likely to find anything mad with this tool, but that is the glory of this. The pricing is simple. The features are easy, and the total interface makes it rather simple to communicate with customers who need answers quickly.
So let’s take a deeper look to the live chat system to understand who it’s best for and which of those features are most impressive.
Pure Chat is a live chat program that allows users to communicate with their clients directly on their website. Its features include unlimited agents, unlimited chats, complete chat history, widget customization, and more. We compiled Pure Chat user testimonials from around the web and decided that it’s generally positive ratings. We also shared its own accessible pricing options.
Overview of User Reviews
What PureChat does nicely:
Users that gave Pure Chat a positive review stated that the app is easy to set up and navigate due to its user-friendly interface. They also enjoy the way the tab switches into a email form when all the operators are offline.
What Pure Chat does not do well:
Users who gave Pure Chat a negative review stated that the program can be slow at times, causing delays in customer communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Positive User Review
A user who left a favorable overview of Pure Chat on G2 Crowd said they have been able to persuade customers to commit to a purchase within moments of communication through the app. He also likes how the tool provides them with a means to answer customers’ questions quickly and promote their goods without the use of mobile calls.
Most Helpful Unfavorable User Review
An individual who left a negative overview of Chat on Capterra complained about getting timed out with notifications. He explained that this makes it difficult to maintain agents who have retail responsibilities on discussion during high traffic hours causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them whenever they have been logged off.
Starting conversations at the right time depends on how well you may monitor your visitors. By way of instance, if you are sitting on the Chat backend you’ve got the capability to view which users are surfing your website in real-time. So if somebody is looking at a pair of shoes that you sell on your site, you know precisely what to start talking about, and you have the instruments for creating canned responses for specific parts of your site. Care To Chat
The obvious beginning to this review is that the actual chat interface. Does it feel usable for both beginners and advanced users?
It all starts by showing a chat box to the new visitor. If they have been to your site before, the representative about the backend sees each the customer information and interactions that have happened before. It functions just like an instant messenger, (where the chats come in real time ), but in addition, it allows you to view previous transcripts and which reps have spoken to a customer before.”
Notifications are delivered to you when a chat comes in, and you’ll be able to schedule when you are available for chatting so that customers know when you are online.
Implementing a chat box on your website only takes a quick copy and paste of some code or the use of the Shopify, Weebly and WordPress plugins. After that you have the capability to personalize what the conversation box looks like before, during and after the conversation. Don’t hesitate to change about colours, set causes for as soon as the chat box pops open and configure the types that you want individuals to fill out before talking to you.
You have the chance to go with the default stylings (which can be fine,) however, the layout tools are easy enough for beginners and powerful enough for more advanced users.
Both iOS and Android apps are offered for those who would love to handle live chats while on the move. For example, if you need to leave the office but still want to give the best support on the market, you won’t need to worry about it with a mobile app.
Pretty much all the features that you would find on the normal dashboard are all taken over to the mobile apps. You’ve got settings for actually executing the chats, together with setting your availability, handling transcripts and much more. This gives you a little boost of confidence since it doesn’t matter where you are when viewing who’s on your site in real time. Your customer support is constantly handled, as it works just like texting from your cell phone.
The coverage is one of the strongest parts of Pure Chat, because it not only provides you the performance for exporting reports, but it supplies beautiful graphs and imagery for seeing chat metrics with time. You can monitor your customer satisfaction to make decisions about your staff or to determine which unruly customers you might be spending too much time .
Pure Chat Support
The Pure Chat service outlets are a lot more impressive than some of the other solutions you’ll find for live chat. For instance, a blog is supplied for studying about updates and suggestions, while the Guides page is filled with advice about how to sell online, the way to handle rude customers, the way to obtain more live chats and more.
The FAQ page offers you an notion of what other people are talking about with PureChat, while the principal Support page is a knowledge base with documentation for both setups, integrations, chat boxes and much more. I didn’t find any support modules for calling in or emailing, so it looks like you’ll need to finish the majority of the research yourself.
A chat box is provided on the dashboard, so rapid interactions together with the support team are potential and they also offer email support in-app and about the web site for many plans. Care To Chat
Pure Chat does not have a free trial. However, you do not want one at all, because the company offers a strong free plan you could continue to work with for as long as you would like. The paid plans are reasonably priced as well, and the monthly obligations bring along a wide set of features you don’t get together with the free bundle.
Let’s Look at what programs you can choose from:
Free — For $0 you get support for one user, one website, unlimited chats each month, a 1 day chat history and native mobile apps.
Starter — For $20 per month you get support for two users, two websites, unlimited chats each month, a 30 day chat background, native cellular apps, reports, visitor monitoring, SMS alarms and integrations.
Business — For $50 a month you receive everything out of the previous plan and support for five customers, three sites and 90 days of discussion history.
Growth — For $100 a month you receive everything out of the previous plan and support for ten users, five sites, an unlimited chat history and the capacity to remove the Chat branding.
We enjoy the Free program for individuals simply testing out the system, but the genuine functionality comes into play once you opt for the Starter Plan. The only gripe I have is that you have to receive all the way up into the $100 per month strategy to remove branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the best and up-and-coming live chat software for small companies and reviewed their features and pricing. Read this article to understand our recommendations.
7 Ways Live Chat Can Help You Attain First Contact Resolution — Addressing a client’s concern at the first point of contact is a key performance indicator. Check out this guide to find out more about how using a live chat program can improve your customer support and grow your client base.
Free Small Business Software: 37 Tools For Simplifying Your Company — There are a lot of free tools which may assist you in keeping down expenses. In this report, we share with you a few answers from small business owners using these tools to produce their business procedures easier at no cost.
Pure Chat FAQ
Does Pure Chat possess a free trial?
Yes. Interested users are eligible for a 7-day trial.
Can I request a refund if I’m not satisfied with PureChat PRO?
Yes. Pure Chat includes a 30-day money back guarantee for clients that aren’t satisfied with their services. Read these directions to learn the cancelation terms and other specifics.
Can agents use mobile devices to reply to customers?
Yes. Pure Chat offers programs for both iOS and Android to allow agents to react to customers’ queries from anywhere.
Popular Software Connections
When deciding upon a live chat program, it’s important that the software integrates with other software your business is currently using. Here’s a list of some of Pure Chat’s popular integrations:
Who Should Be Using PureChat?
Anyone having an ecommerce shop could benefit from such an easy-to-use conversation box tool such as Pure Chat. It is all dependent on the pricing plan you choose. The Free Plan is great for analyzing and tiny operations with just a couple of goods and a single rep. The Starter Plan is most likely the most common, while the Growth Plan gets up there for businesses with big support groups. Care To Chat