Overview Case Connect Live Chat
Provide Support is a Live Chat Service which may be implemented on websites and operated as a third party customer. There are many customizable facets of this particular tool, and using live chat which can be found on your website is a process which can be finished in a couple of minutes. As a personal favorite of the team at Flytonic, we’re pleased to review and break down the varied elements of Live Chat by ProvideSupport.com. Case Connect Live Chat
The Live chat program is a great deal more involved than your normal customer. You will be able to see each of those visitors which are on your site at any given time, in addition to their own IP address, their referral origin, their local time, operating system and much more. While some of this info is going to be a whole lot more valuable than the remainder, it will help to keep you (or your designated chat operators) as educated on your visitors as possible should they be needing any assistance. They provide 10 days free trial, no credit card needed.
After you set up an account, You’re attracted to a site that looks somewhat old fashioned. It looks like it is full of ads, except it is just a website version of ProvideSupport. If you wont let that disturb you too much, you may read the upcoming steps that you should take, like customizing your conversation messenger window, add chat buttons to your mails, create a set of predefined answers and a lot more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console with your own greeting message and company’s logo. You can also put in your operator’s image so the chat looks more personal. The live chat button on the site can be chosen from an present gallery, or you can upload your own picture. The chat messenger could be customized with color schemes and styles that match your website’s most important theme.
If you want to match your own Site’s style, you can customize the chat messenger with offered styles and color schemes.
Real-time visitor tracking
The real-time visitor Feature permits you to look at your visitor’s IP address, host name, referrer address, pages visited . It is also possible to see a world map and a spot where a user writes to you.
Transfer chats between agents
Provide Support provides She ability to move ongoing chats involving representatives. Another representative can follow-up the situation and reply within minutes. It is helpful when an agent doesn’t possess the knowledge to solve the instance. Thanks to transferring talks there is no delay, which increases customer satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and several others is built in the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and highlight words that may be spelled incorrectly.
Additionally, it has a suggestion list. If you’re on the fly you spell something incorrectly at a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you’re able to choose the right word. Case Connect Live Chat
Provide Support Disadvantages
I’m not an avid fan of The look of Provide Support port. I miss the personalization when it comes to the whole site. The image on the home page is a Stock image which gives you the belief that everything there doesn’t have any personality as well. The movie tutorial I watched felt automated, like it wasn’t the real person talking.
I like brands with personalities. While the dearth of personality might not have any impact on customer support on your website, it definitely discourages individuals like me from using this software.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for companies of any size.”
They allow four Kinds of Payments, every month every two weeks, every six months and annually. Paying annually is the best option or all the plans. They provide 3 plans — small business using 1 operator, company aims with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, then you can take a look at the PDF file where they given prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can provide personalized support. A geographical demonstration of real-time visitor info provides you an insight into what customers are looking for. You’ve got tons of customization options that you can use in your conversation.
If you’re not bothered by A tiny old look of the application, you may find there what you need to provide customer service to your clients.
Free Trial Period
Live Chat From Provide Support could be tried without any cost for 30 days. All features (out of further operators) could be retrieved with this free time trial interval. Provide Support won’t always harass you if you don’t take advantage of the supply, possibly, and charging going forward is very straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it is to use in conjunction with the”no hassle” kind of charging and service that’s provided. Not one of the writers at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our customers. If you’re on the fence about whether or not to implement a live chat solution on your website, our best suggestion is to give this app a download, check it out for 30 days, and decide in the end of the free period whether you’d like to keep from there. Case Connect Live Chat