Introduction Case Connect Live Chat
There’s no reason live chat should not be easy. Case Connect Live Chat
It’s about connecting with your customers and providing them the best solution in a reasonable amount of time.
That said, many live chat extensions for internet stores give you a much too intimidating interface using tools that are overkill for such a basic support medium.
Pure Chat has a different approach.
Pure Chat is a live chat software which helps small companies provide instant replies and convert more prospects.
You are not going to locate anything crazy with this tool, but that’s the glory of it. The pricing is simple. The features are simple, and the overall interface makes it rather easy to communicate with clients who need answers quickly.
So let us take a deeper look into the live chat platform to know who it’s ideal for and which of the features are most impressive.
Pure Chat is a live chat software which lets users communicate with their clients directly on their website. Its attributes include unlimited agents, boundless chats, complete chat background, widget personalization, and much more. We compiled Pure Chat user reviews from around the net and decided that it has generally positive ratings. We also shared its own available pricing options.
Briefing of User Reviews
What PureChat does well:
Users that gave Pure Chat a positive review said that the program is easy to setup and navigate due to its user friendly interface. They also like how the tab switches into a email form when all the operators are offline.
What Pure Chat does not do well:
Users that gave Pure Chat a negative inspection said that the app can be slow occasionally, causing delays in customer communications. They also complained about frequent disconnections, especially on mobile.
Most Useful Favorable User Review
A user who left a positive review of Pure Chat on G2 Crowd stated that they were in a position to persuade customers to commit to a purchase within moments of communicating through the program. He also likes the way the tool supplies them with a way to answer customers’ questions quickly and market their products without the use of phone calls.
Most Helpful Negative User Review
A user who left a negative overview of Pure Chat on Capterra whined about getting timed out without notifications. He clarified that this makes it difficult to keep agents who have retail responsibilities on chat during high traffic hours causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them whenever they’ve been logged off.
Starting chats at the ideal time is dependent upon how well you may monitor your visitors. For example, if you’re sitting on the Pure Chat backend you have the capability to see which users are browsing your site in real-time. So if someone is considering a pair of sneakers you sell on your site, you know exactly what to begin talking about, and you even have the instruments for making canned responses for specific parts of your site. Case Connect Live Chat
The obvious beginning to this particular review is the actual chat interface. Does it feel usable for both novices and advanced users?
Everything starts by showing a chat box to the new visitor. If they’ve been to your website before, the agent on the backend sees all of the customer information and interactions that have occurred in the past. It functions just like an instant messenger, (where the chats come in real time ), but in addition, it lets you view previous transcripts and which reps have spoken to a customer before.”
Notifications are sent to you when a conversation comes in, and you can schedule when you’re available for chatting to ensure clients know when you’re online.
Implementing a chat box on your website only requires a quick copy and paste of a code or using the Shopify, Weebly and WordPress plugins. After that you have the capability to personalize what the chat box looks like prior to, during and following the dialog. Don’t hesitate to modify around colors, set triggers for as soon as the chat box pops open and then configure the forms that you want individuals to fill out before speaking to you.
You have the chance to decide on the default option stylings (which is nice,) however, the design tools are simple enough for beginners and powerful enough for more advanced users.
Both iOS and Android programs are offered for people who’d love to manage live chats while on the move. For example, if you have to leave the workplace but still want to provide the best support on the market, you won’t need to worry about it with a mobile program.
Pretty much all of the features you would find on the regular dashboard are all carried over to the cellular programs. You have settings for actually executing the chats, together with setting your availability, handling transcripts and more. This gives you a little boost of confidence since it doesn’t matter where you are when seeing who’s on your website in real time. Your customer service is constantly handled, as it functions just like texting from your cell phone.
The reporting is just one of the strongest sections of Chat, because it not only gives you the performance for exporting accounts, but it provides amazing graphs and vision for viewing chat metrics over time. You can monitor your client satisfaction to make decisions regarding your staff or to figure out which particular clients you may be spending too much time .
Pure Chat Support
The Pure Chat service outlets are a lot more impressive than some of the other options you will discover for live chat. By way of example, a site is provided for reading about updates and tips, while the Guides page is full of information on the best way best to sell online, the way to manage rude customers, the way to obtain more live chats and more.
The FAQ page offers you a good notion of what other people are talking about with PureChat, while the principal Support page is a knowledge base with documentation for both installations, integrations, chat boxes and much more. I didn’t find any support modules for calling in or emailing, so it seems like you’ll need to finish most of the research yourself.
A conversation box is provided on the dashboard, so quick interactions with the service team are potential and they also provide email support in-app and about the web site for many programs. Case Connect Live Chat
Pure Chat does not have a free trial. But you do not need one at all, since the provider delivers a solid free plan that you can continue to work with for as long as you want. The paid plans are reasonably priced too, and the monthly payments bring along a broad set of characteristics that you don’t get together with the free package.
Let’s Look at what plans you can choose from:
Free — For $0 you receive support for a single user, one site, unlimited chats each month, per 1 day discussion history and native mobile apps.
Starter — For $20 per month you receive support for two users, two sites, unlimited chats per month, per 30 day chat background, native mobile apps, reports, visitor tracking, SMS notifications and integrations.
Business — For $50 a month you get everything out of the former plan and service for five customers, three websites and 90 days of discussion history.
Growing — For $100 a month you receive everything out of the previous plan and support for ten users, five websites, an unlimited chat history and the ability to remove the Pure Chat branding.
We like the Free plan for people simply testing out the system, but the genuine functionality comes into play when you choose the Starter Plan. The only criticism I have is that you have to receive all of the way up into the $100 a month strategy to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of their top and up-and-coming live chat software to small businesses and reviewed their features and pricing. Read this guide to understand our recommendations.
7 Ways Live Chat will be able to help you Attain First Contact Resolution — Addressing a client’s concern at the first point of contact is an integral performance indicator. Check out this guide to learn more about how employing a live chat program can improve your customer support and grow your customer base.
Free Small Business Software: 37 Tools For bettering Your Business — There are a lot of free tools that may assist you in keeping expenses down. In this article, we share with you some responses from small business owners who use these tools to produce their business procedures easier at no cost.
Pure Chat FAQ
Can Pure Chat possess a free trial?
Yes. Interested users are eligible for a 7-day trial.
Can I ask for a refund if I am not satisfied with PureChat PRO?
Yes. Pure Chat includes a 30-day money back guarantee for customers that aren’t pleased with their services. Read the following directions to find out the cancelation terms and other specifics.
Can agents utilize mobile devices to respond to customers?
Yes. Pure Chat provides apps for both iOS and Android to allow agents to respond to clients’ inquiries from anywhere.
When choosing a live chat program, it is important that the program integrates with other software your company is now using. Here is a list of a few of Pure Chat’s popular integrations:
Who Should Use PureChat?
Anyone with an ecommerce store could benefit from this kind of easy-to-use conversation box tool such as Pure Chat. It all depends on the pricing strategy you pick. The Free Plan is very good for testing and small operations with just a couple of goods and a single rep. The Starter Plan is most likely the most common, although the Growth Plan becomes up there for businesses with large aid teams. Case Connect Live Chat