Let Us start with JivoChat’s home page. As a major fan of green and that’s linked to nature, a leaf above their emblem and green backdrop immediately made me feel calm. Well playedJivoChat! Casengo
Their main slogan is: “Turn your website visitors into paying clients with JivoChat.”
It is a free tool to help You track and talk to customers visiting your site, Facebook, Telegram, and Viber — most that in actual time. To start a journey with this live chat tool, all I have to do is to click on the sign button.
I was asked about my Email, password and also a Promo code. I didn’t have some, but I assume this is what potential customers like best: reductions!
What I liked about the Signing up procedure is that I could see how many measures are still left. Following is a fast preview of the last step, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I have to say that it is very neat. There is the Inbox section, available in the app’s sidebar — there territory each the incoming requests from the customers. Then, we have a section Chats, where you can see your existing conversations. It looks like this:
When conversing with your Clients you can immediately check their information — this handy little attribute is placed on the right and it’s useful when targeting your clients’ needs. What’s more, below we’ve website visitors section, informing us about each the folks on our website.
Speaking of visitors Your site — the”invitation to chat” feature is available only in the Professional Version. It supplies you with a vast range of options for pop up invitations.
I like the snippet option Included in the program. It allows you to find out exactly what a user authors to you until he or she sends it. It creates responding to your clients’ queries much quicker.
Also, when a Visitors compose a message, a broker get the little pop up on the perfect underside, asking if they wish to chat, fast reply or ignore (that, of course, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It’s permanently free and it comprises up to five agents. It offers customizable conversation in 20 languages, different programs (including mobile and desktop ) and 24”7client support.
Another plan is a Professional Version: for $10/agent a month if billed annually. It offers more features. Take a look at the screenshot below:
JivoChat comes in a fair Cost. I guess, the one thing that’s missing is that it’s not very scalable. You have only two plans: one is quite basic and another one may be insufficient if you’re working with partnerships businesses. But, as always, it all depends on your needs. Casengo
A nice addition that they Provide is what they call a Callback feature. What it really does is that visitors can leave you their number and you can call them back at your first convenience. On their website they are saying:”Chat is suitable for delicately accompanying customers on the website, and instant callbacks are ideal for actively completing transactions.”
Additionally, it works when nobody Is available online discussion. You can easily get back in touch with your possible leads afterwards.
JivoChats is incorporated Using Facebook Messenger, so the client can get your responds right to their Facebook. In regards to you as an agent, Jivo will not force you to switch between the programs to reply. All messages from social networks look right in the JivoChat desktop and/or mobile app.
Another of their Additions is the Mobile SDK, which allows you to add live chat support to your own Android and iOS native programs. If your clients are spending a lot of time browsing through your shop on cellular, they will surely find it very convenient.
If that’s not enough, They’re throwing an API for developers, that’s the entire documentation programmers can use if they would like to incorporate JivoChat using their own app or CRM solution.
JivoChat don’t have a lot Of integrations yet but they have been on the market only for 4 decades — and this thing takes time and resources.
They offer basic Integrations for both small and medium businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Integrated with Shopify, which is a fantastic news for all e-commerce companies. It only proves JivoChat keeps evolving and, what’s more, their expansion is ordered by their clients’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and to keep their clients even more fulfilled, they also supply reports that monitor the quality of your customer services.
Concerning the Plan, The entire website looks very nice and I can also say that UX does not lack in that section. There’s 1 thing which confused me when I was on the main websiteI clicked on the chat window three times, before I understood that I want to click just on”Chat with us. We are online!” prompt. That could have been done smoother. The great news is that if I needed something, there was always someone on discussion!
The conclusion of JivoChat
JivoChat is a good Looking solution that does its own job. For companies who’re looking for a standard live chat option, it actually will come for a reasonable price.
But don’t take (just ) my Word for it! Do a little research, try it out and see if it works for you — Maybe you’re in the market to get a larger solution or perhaps it’ll be just perfect For you? I think that they’re really good in what they offer, and I believe They will be scaling and providing different programs with a wider selection of attributes To satisfy their future customers. Casengo