Why Select Crisp? Change Message
In this article I’ll cover our Experience with Crisp, why we switched, and the way it is possible to make the right choice for your business and startup too. You will understand how to compare live chats and which metrics could be significant for you also. Change Message
How was that choice made?
Looking at the market leaders With live chat feature on the market, we found Crisp via Producthunt. After we have made a Spreadsheet with numerous live chat vendors, we identified that the core attribute and metrics we were searching for.
What did we use before?
We’ve Used several other live chat before, which shifted their attention from a live chat to a”all in one company suite”. Their live chat still functions, but metrics which are significant for us were removed. We’ve used those metrics for our monthly reports, and client overviews, growth rates and more. After we were in for four weeks those metrics disappeared and were replaced by other metrics. We’ve obtained a leaderboard for our staff members, which we didn’t use because we are searching for quality support and not quantity and the pricing seems to outperform the benefit. So our decision was clear at that moment: we needed to proceed.
We found 14 days background, 30 days History and unlimited history (for higher plans that this is common), here the price scaling was intriguing. All live chats we attempted had this attribute, a few at higher price tags, others together with a badly executed search feature, therefore the history wasn’t accessible. Together with Crisp, the boundless history is already available with their original paid program, and it not only ships with a fair price tag, also their hunt works astoundingly well.
How many contacts do we want?
We attempted to answer that Question with another question”how many customers will chat with us?” – and that has been incorrect – we made that mistake already once. We can not limit on the connections we create because we actually wish to earn contact with all of them. Unlimited contacts was what we were searching for (at a reasonable price label ). What we found were discussions with 100 active contacts for $0/month that was quite nice, we climbed that up a bit to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or more (~$500/m). We have had that experience of cost scaling for most of the solutions. As we did the Exact Same contact metric evaluation for Crisp we saw something different:
So at Crisp, you don’t scale by use – that is huge! They believe the same way we do at Storyblok, we don’t wish to limit the consumer to the usage of the system (eg. Content entries or contacts), we would like to scale because their team scales. So at Crisp you choose a plan and you may scale the numbers from 10 to 10.000 contacts (or more) with exactly the exact same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a visitor is on precisely the exact same site for over 30 seconds”. Those causes are a fantastic method to help your viewers with questions they may have. We use it on our pricing page since from time to time there are open questions about our pricing, maybe something is not covered in the FAQ section. This part is available in all options we tested and mainly available in the very first paid program.
Ability to send campaign messages
From Time to Time we send emails Using our live chat. We think that it’s a good way to retarget our viewers because we should have the ability to send pertinent content based on some metrics those live talks offer. To be honest, we are not sending many mails, because we also hate spam on our side. So we like to send specific emails to specific target groups and again: we really enjoy the implementation in the Crisp client. It’s straightforward and fulfilled our needs at a sensible price tag.
Number of agents
The broker seats is kinda Intriguing, it is something you can control. You could choose one accounts for the entire team (which can be cheap with the majority of options ), or you might go for a single seat for every team member. Since we want to get this personal approach to our clients the notion of using one account for the entire team was dropped instantly. We’ve begun to compare the first paid program contrary to most of the high tier programs to see the way the cost scales . The highest costs we found were about ~$155/m per chair where the range was somewhere from $15/m to that. We had a peek at Crisp again and found that their greatest package has unlimited agents chairs included. Also, their free plan permitted 2 agents, which was excellent for analyzing. Change Message
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the main stations. We do not really utilize integrations that much, but the one we use the maximum is with Slack. Slack is the main communication tool in our business, we utilize it on a daily basis and included the majority of our resources already – so we focused on how they work and function together with Slack. We analyzed some of them and many are actually working very well. We found one which has enormous delays when messaging from and also to Slack which was a no-go for all of us. We reported that difficulty to them, but we don’t know if they changed it because we left six months ago. With Crisp the integration worked immediately, notifications arrived immediately and the whole set-up was completed in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To speak with your clients. From sales to client support, Crisp is made to keep your workflow simple. From live chat to email, Crisp provides one station to reply to your users employing a very simple team inbox where you can manage all of your user inquiries.”
From our experience, Crisp really Ships with all the focus on that chat experience for your customers. That is precisely what we were searching for as we evaluated other solutions.
This one is tricky. If you read The last few points you noticed that we compared the lower grade programs and feature with the maximum tier plans, some are cheap at the beginning and become costly as you use them. After using Crisp for six months today, and changed from a competition because of the pricey”end” and those attribute we didn’t need but would need to pay for. We are pleased to say we believe we have the very best match for us, maybe it will fit as nicely for you. We saw the listing of 8 aspects above is all you need to locate your best match.
We made contact with incredible great people (thank You!) And companies all around the globe. We could have had exactly the exact same experience with other live discussions too, but the price combined with the feature set Crisp does provide, we’d and do recommend it to all of customers who are searching for a live chat themselves. We’ve upgraded to the Crisp endless plan a while ago, and are glad that we made that decision. If you have a query or wish to tell us about your experience using Crisp and other live discussions, feel free to drop us a comment below or send us a tweet or talk to us with Crisp! Change Message