Why choose Crisp? Char Software
In this article I’ll cover our Expertise with Crisp, why we changed, and how you can make the right decision for your company and startup too. You will understand how to compare live talks and that metrics could be important for you also. Char Software
How was that decision made?
Taking a Look at the market leaders With live chat feature out there, we also found Crisp through Producthunt. After we’ve made a Spreadsheet with numerous live chat sellers, we defined the core feature and metrics we were searching for.
What did we use previously?
We have Used multiple other live chat before, which somehow shifted their focus from a live conversation to a”all in one company suite”. Their live chat still works, but metrics which are significant for us were removed. We’ve used those metrics for our yearly reports, and client overviews, growth rates and much more. After we were in for four months those metrics disappeared and were replaced with other metrics. We have obtained a leaderboard for our staff members, which we did not use because we’re searching for quality service rather than quantity as well as the pricing seems to outperform the advantage. Our decision was apparent at the moment: we had to proceed.
We found 14 days history, 30 days History and history (for higher plans this is common), also here the cost scaling was interesting. All live talks we tried had this attribute, some at higher price tagsothers combined with a badly executed search feature, therefore the background wasn’t accessible. With Crisp, the unlimited history is already available with their original paid program, and it not only ships with a fair price tag, but also their hunt works astoundingly well.
How many contacts do we want?
First, we tried to answer that Question with another question”how many clients will chat with us?” – and that has been wrong – we made that mistake already once. We can’t restrict on the connections we create because we actually want to make contact with all of them. Endless contacts was exactly what we were looking for (at a reasonable price label ). What we discovered were discussions with 100 active contacts for $0/month that was quite nice, we climbed that up a bit to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or more (~$500/m). We have had that experience of cost scaling for the majority of the solutions. As we did the Exact Same contact metric evaluation for Crisp we watched something different:
So at Crisp, you don’t scale by usage – that is huge! They believe the same way we do in Storyblok, we don’t wish to restrict the consumer to the use of the system (eg. Content entries or contacts), we want to scale as their team scales. So at Crisp you choose a program and you can scale the numbers from 10 to 10.000 contacts (or much more ) with exactly the same price tag.
Trigger events / communications
Automated triggers are used to Send a specific message on predefined events, eg. “a visitor is on precisely the exact same website for over 30 seconds”. Those triggers are a good way to help your audience with queries they could have. We use it on our pricing page since from time to time there are open questions regarding our pricing, maybe something is not covered in the FAQ section. This part is available in most options we analyzed and largely available in the very first paid plan.
Possibility to send campaign emails
From time to time we send mails Utilizing our live chat. We think it’s a fantastic way to retarget our audience because we ought to have the ability to send pertinent content according to some metrics those live talks offer. In all honesty, we’re not sending many emails, because we hate spam on the side. Therefore we want to send certain mails to specific target groups and : we really like the implementation in the Crisp client. It is straightforward and satisfied our needs at a reasonable price tag.
Amount of brokers
The agent chairs is kinda Interesting, it is something you can control. You could choose 1 account for the entire group (which can be cheap with most solutions), or you might go for one seat for each team member. Since we like to get this personal approach to our customers the notion of using one accounts for the whole team was dropped instantly. We have started to compare the very first paid plan against most of the high tier programs to observe the way the cost scales . The greatest prices we discovered were about ~$155/m per chair where the scope was somewhere from $15/m to that. We had a peek at Crisp again and found their greatest package has unlimited agents seats included. Also, their free plan permitted 2 agents, which was excellent for analyzing. Char Software
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the main stations. We don’t really utilize integrations that much, but the one we use the maximum is with Slack. Slack is the main communication tool in our business, we utilize it on a daily basis and added the majority of our resources already – so we concentrated on how they operate and function with Slack. We tested some of these and most are actually working quite well. We found one which has huge delays when messaging from and also to Slack that was a no-go for all of us. We reported that difficulty to these, but we do not know if they changed it because we left six months ago. With Crisp the integration worked immediately, notifications came immediately and the whole setup was done in a few minutes.
What is Crisp?
“Crisp is the simplest way To speak with your clients. From sales to customer support, Crisp is made to maintain your workflow simple. From live chat to email, Crisp offers a single channel to reply to your users using a very simple team inbox where you are able to manage all your user queries.”
From our experience, Crisp actually Ships with the focus on that chat experience for your clients. That is exactly what we were searching for since we evaluated other alternatives.
This one is tricky. If you browse The past few points you noticed that we compared the lower grade programs and attribute together with the maximum tier plans, some are cheap at the beginning and be expensive as you use them. After using Crisp for six months today, and switched from a competition because of the pricey”ending” and those attribute we didn’t need but might need to cover. We’re pleased to state that we think we got the best match for us, maybe it will fit as well for you. We saw that the listing of 8 aspects above is all you want to find your own best match.
We made contact with unbelievable great people (thank You!) And companies all over the world. We could have had exactly the exact same experience with other live discussions too, but the price tag combined with the feature set Crisp does offer, we’d and already do recommend it to all of clients that are looking for a live discussion . We have upgraded to the Crisp unlimited plan a while ago, and are glad we made that decision. In case you’ve got a question or want to tell us about your experience using Crisp along with other live chats, don’t hesitate to drop us a comment below or send us a tweet or chat with us with Crisp! Char Software