Introduction Chat 15 A 20
Provide Support is a Live Chat Service that may be implemented on websites and operated as a third party customer. There are many customizable aspects of this tool, and using live chat available on your website is a process that can be finished in a matter of minutes. As a personal favorite of the team at Flytonic, we’re happy to examine and divide down the varied elements of Live Chat by ProvideSupport.com. Chat 15 A 20
The Live chat app itself is a great deal more involved than your average customer. You’ll have the ability to see every one of those visitors which are on your site at any particular time, in addition to their own IP address, their own referral origin, their regional time, operating system and much more. While some of the info will be a whole lot more beneficial than the rest, it will help to keep you (or your designated chat operators) as informed on your visitors as possible if they are needing any help. They offer 10 days free trial, no credit card needed.
Once you install an account, You’re attracted to a site which looks a little old fashioned. It looks like it’s packed with advertisements, except it’s just a site edition of ProvideSupport. If you wont let this bother you too much, you may read the next steps which you should take, like customizing your conversation messenger window, add chat buttons for your emails, produce a set of predefined answers and many more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console with your greeting message and company’s emblem. You can also add your operator’s image so the chat appears more personal. The live chat button on the website can be either chosen from an present gallery, or you can upload your own image. The chat messenger could be customized with colour schemes and styles that fit your website’s main theme.
If you want to match your Website’s style, you can customize the conversation messenger with offered styles and color schemes.
Real-time visitor tracking
The real-time visitor Feature permits you to view your customer’s IP address, server name, referrer address, pages visited etc.. You can also find a world map and a place from which a person writes to you.
Transfer chats between customer service reps
Provide Support provides She capability to move ongoing chats between representatives. Another agent can follow the case and reply within minutes. It’s useful when an agent does not have the knowledge to address the instance. Thanks to moving chats there is no delay, which increases client satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and several others is built into the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
It also has a suggestion list. If you’re on the fly you describe something incorrectly at a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you can pick the best word. Chat 15 A 20
Provide Support Cons
I am not a avid fan of The look of Provide Support interface. I overlook that the personalization when it concerns the whole site. The image on the main page is a Stock image which provides you the belief that everything there does not have any personality too. The video tutorial I saw felt automated, like it was not the real person talking.
I like brands with personalities. While the dearth of personality here might not have any impact on customer support on your website, it certainly discourages individuals like me by using this software.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for companies of any size.”
They let four Kinds of Payments, every month every 2 months, every six months and yearly. Paying annually is the best option or each the plans. They offer 3 plans — small company using 1 operator, company aims with 3 operator and Business with 10 operators. If you’re interested in more operators, you can take a look at the PDF document where they given prices per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can offer personalized service. A geographical presentation of real time visitor info gives you an insight into what customers are searching for. You have tons of customization options that you can use in your chat.
If you are not bothered by A little old look of the application, you might find there what you want to provide customer support to your clients.
Free Trial Option
Live Chat From Provide Support can be attempted with no price for 30 days. All attributes (out of additional operators) could be retrieved with this free time trial period. Provide Support won’t always harass you in the event that you do not take advantage of their offer, possibly, and charging going forward is very straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it is to use in conjunction with this”no hassle” kind of charging and support that’s provided. Not one of the authors at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all our users. If you are on the fence about whether or not to employ a live chat option on your website, our best suggestion would be to provide this program a download, try it out for 30 days, and choose at the end of the free period if you would like to continue from that point. Chat 15 A 20