Intro Chat 15

Provide Support is a Live Chat Service which can be implemented on sites and operated remotely as a third party client. There are lots of customizable facets of the tool, and using live chat which can be found on your website is a procedure which can be completed in a matter of minutes. As a personal favorite of the team at Flytonic, we’re happy to examine and divide down the diverse elements of Live Chat by ProvideSupport.com. Chat 15

The Live chat program itself is a great deal more involved than your average client. You’ll have the ability to observe every one of the visitors that are on your website at any particular time, in addition to their own IP address, their own referral origin, their local time, operating system and much more. Though some of this info is going to be much more beneficial than the remainder, it is going to help keep you (or your designated chat operators) as informed on your visitors as possible should they be needing any help. They offer 10 days free trial, no credit card needed.

Once you install an account, You’re brought to a website that looks somewhat old fashioned. It seems like it is packed with advertisements, except it’s only a website version of ProvideSupport. If you won’t let that disturb you too much, you can read the upcoming steps that you should take, like customizing your conversation messenger window, then add chat buttons to your emails, create a set of predefined answers and many more.

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Provide Support Benefits

Customization

In Provide Support you can Personalize your operator’s console along with your own greeting message along with company’s emblem. It is also possible to put in your operator’s image so the chat looks more personal. The live chat button on the website can be chosen from an existing gallery, or you may upload your own picture. The chat messenger can be customized with colour schemes and styles that fit your website’s main theme.

If You Would like to match your Website’s style, you are able to customize the conversation messenger with offered fashions and colour schemes.

 

Real-time visitor monitoring

The real time visitor Feature permits you to view your visitor’s IP address, server name, referrer address, pages visited etc.. You can also see a world map and a spot from which a user writes to you.

 

Transfer chats between customer service reps

Provide Support offers She capability to move ongoing discussions between agents. The other agent can follow the case and answer within seconds. It’s useful when an agent does not have the knowledge to address the case. Due to transferring chats there’s no delay, which increases client satisfaction.

Spell checker

Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and many others is built in the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and highlight words that may be spelled incorrectly.

Additionally, it has a proposal list. If you are on the fly you describe something incorrectly at a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you can choose the right word. Chat 15

 

Provide Support Drawbacks

I’m not a avid fan of The look of Provide Support interface. I overlook that the personalization when it comes to the whole website. The image on the main page is a Stock image which provides you the belief that everything there doesn’t have any character too. The movie tutorial I saw felt automated, like it wasn’t the real person talking.

I like brands with personalities. While the dearth of character here might not have any impact on customer service on your site, it definitely discourages people like me from using this software.

Integrations

Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration with Google Analytics though.

 

Cost

When it comes to pricing, Provide Support provides”live chat packages for companies of any size.”

They allow four Kinds of Payments, each month every two months, every six months and annually. Paying annually is your ideal alternative or all of the plans. They offer 3 plans — small business using 1 operator, company plans with 3 operator and Business with 10 operators. If you are interested in more operators, you can take a look at the PDF file in which they given costs per operator profile. It looks like this:

 

The summary for Provide Support

With ProvideSupport you Can provide personalized support. A geographical demonstration of real time visitor information provides you an insight in what clients are looking for. You have tons of customization options that you may use in your chat.

If you are not bothered by A tiny old look of the program, you might find there what you need to give customer support to your customers.

 

Free Trial Opportunity

Live Chat From Provide Support could be attempted without any cost for 30 days. All features (out of additional operators) could be accessed with this absolutely free time trial period. Provide Support won’t always harass you in the event that you do not take advantage of the supply, either, and billing going forward is quite straightforward.

In our Opinion, one of our favorite things about this service is how smooth and easy it’s to use in conjunction with the”no hassle” kind of billing and service that’s provided. Not one of the authors at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all our customers. If you’re on the fence about whether or not to implement a live chat solution on your site, our best suggestion is to give this app a download, try it out for 30 days, and decide at the end of the free period if you’d like to continue from there. Chat 15

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