Intro Chat 16
Provide Support is a Live Chat Service that can be implemented on websites and operated as a third party client. There are many customizable aspects of this particular tool, and using live chat available on your website is a process which may be completed in a matter of minutes. As a personal favorite of the team at Flytonic, we are pleased to review and divide down the diverse elements of Live Chat by ProvideSupport.com. Chat 16
The Live chat app itself is a great deal more involved than your normal customer. You will be able to observe every one of the visitors that are on your website at any given time, in addition to their own IP address, their referral source, their local time, operating system and much more. Though some of this information is going to be much more beneficial than the rest, it will help to keep you (or your designated chat operators) as educated on your visitors as possible should they be in need of any assistance. They offer 10 days free trial, no credit card required.
Once you install an account, You’re attracted to a website which seems a little old fashioned. It seems like it is full of advertisements, but it is just a site edition of ProvideSupport. If you wont let that bother you too much, you may read the next steps that you ought to take, like customizing your conversation messenger window, add chat buttons for your emails, create a set of predefined replies and many more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console along with your own greeting message and company’s logo. It is also possible to add your operator’s image so the chat looks more private. The live chat button on the website can be chosen from an present gallery, or you can upload your own image. The chat messenger could be customized with colour schemes and styles that fit your website’s main theme.
If You Would like to match your own Site’s style, you can personalize the conversation messenger with offered fashions and color schemes.
Real-time visitor monitoring
The real time visitor Feature allows you to view your customer’s IP address, host name, referrer address, pages visited . It is also possible to see a world map and a place from which a person writes to you.
Transfer chats between customer service reps
Provide Support provides She capability to move ongoing chats between representatives. Another agent can follow the case and answer within minutes. It’s useful when an agent doesn’t have the knowledge to solve the instance. Due to moving talks there’s no delay, which increases customer satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and many others is built into the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and highlight words that may be spelled incorrectly.
Additionally, it has a suggestion list. If you’re on the fly you spell something incorrectly at a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you’re able to choose the best word. Chat 16
Provide Support Drawbacks
I am not an avid fan of The appearance of Provide Support port. I overlook the personalization when it comes to the whole site. The picture on the home page is a Stock picture which provides you the impression that everything there does not have any character too. The video tutorial I watched felt automated, like it wasn’t the actual person speaking.
I like brands with personalities. While the lack of personality here might have no impact on customer service on your website, it definitely discourages people like me by using this software.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for businesses of any size.”
They allow four types of Payments, every month every two weeks, every six months and annually. Paying annually is the best option or all of the plans. They offer 3 plans — little company using 1 operator, company aims with 3 operator and Business with 10 operators. If you’re interested in more operators, you can take a look at the PDF document where they specified costs per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can provide personalized service. A geographical presentation of real time visitor info gives you an insight into what customers are searching for. You’ve got tons of customization options that you may use in your conversation.
If you are not bothered by A tiny old look of the application, you may discover there what you want to provide customer service to your clients.
Free Trial Period
Live Chat From Provide Support can be tried without any cost for 30 days. All attributes (out of further operators) can be accessed with this absolutely free time trial interval. Provide Support will not continually harass you if you don’t take advantage of their offer, either, and charging going forward is quite straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it’s to use in conjunction with this”no hassle” kind of billing and support that’s provided. Not one of the authors at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all our users. If you are on the fence about whether or not to implement a live chat option on your site, our very best suggestion is to provide this app a download, try it out for 30 days, and decide at the end of the free period whether you would like to continue from there. Chat 16