Intro Chat 2015
Provide Support is a Live Chat Service which can be implemented on sites and operated as a third party customer. There are lots of customizable aspects of this particular tool, and having live chat which can be found on your site is a procedure which may be completed in a matter of minutes. As a personal favorite of the team at Flytonic, we are happy to examine and divide down the diverse elements of Live Chat by ProvideSupport.com. Chat 2015
The Live chat program itself is much more involved than your average customer. You will be able to see every one of the visitors which are on your website at any particular time, in addition to their own IP address, their referral origin, their regional time, working system and much more. While some of this information is going to be a whole lot more valuable than the remainder, it is going to help to keep you (or your designated chat operators) as informed on your visitors as possible should they be in need of any help. They offer 10 days free trial, no credit card needed.
Once you set up an account, You are brought to a site which looks a little old fashioned. It seems like it’s full of advertisements, but it’s just a site version of ProvideSupport. If you wont let that disturb you too much, you can read the next steps which you ought to take, like customizing your conversation messenger window, then add chat buttons for your mails, create a set of predefined answers and many more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console along with your own greeting message and company’s emblem. You can also put in your operator’s picture so the chat looks more personal. The live chat button on the site can be either chosen from an existing gallery, or you may upload your own image. The chat messenger can be customized with colour schemes and styles that match your website’s main theme.
If you want to match your Website’s style, you are able to customize the chat messenger with offered fashions and color schemes.
Real-time visitor monitoring
The real time visitor Feature allows you to look at your customer’s IP address, server name, referrer address, pages visited . It is also possible to find a world map and a place from which a person writes to you.
Transfer chats between agents
Provide Support offers She ability to transfer ongoing chats between agents. The other agent can follow-up the case and reply within minutes. It’s helpful when an agent does not have the knowledge to solve the instance. Thanks to moving chats there’s no delay, which increases client satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and many others is built in the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and highlight words that might be spelled incorrectly.
It also has a suggestion list. If you are on the fly you spell something incorrectly in a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you can pick the best word. Chat 2015
Provide Support Cons
I am not an avid fan of The appearance of Provide Support port. I overlook the personalization when it concerns the whole site. The image on the main page is a Stock image which gives you the belief that everything there does not have any personality as well. The video tutorial I saw felt automated, like it was not the actual person talking.
I like brands with personalities. While the dearth of personality might have no impact on customer support on your website, it definitely discourages individuals like me by using this program.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for companies of any size.”
They allow four Kinds of Payments, every month every two months, every six months and annually. Paying annually is your best alternative or each of the plans. They provide 3 plans — small company with 1 operator, Corporate aims with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, then you can take a look at the PDF file where they given costs per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized support. A geographical demonstration of real time visitor info provides you an insight into what customers are searching for. You have a lot of customization options that you can use in your chat.
If you are not bothered by A little old expression of the program, you might discover there what you need to give customer service to your customers.
Free Trial Opportunity
Live Chat From Provide Support can be tried without any cost for 30 days. All features (outside of additional operators) could be accessed with this free time trial period. Provide Support will not always harass you if you do not take advantage of their offer, either, and billing going forward is quite straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it’s to use together with the”no hassle” form of charging and support that is provided. None of the authors at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all our users. If you’re on the fence about whether or not to implement a live chat option on your site, our best suggestion is to provide this program a download, try it out for 30 days, and decide in the end of the free period if you’d like to keep from there. Chat 2015