Introduction Chat 24 7 Live Chat
Provide Support is a Live Chat Service which may be implemented on websites and operated remotely as a third party client. There are lots of customizable aspects of this particular tool, and having live chat which can be found on your own site is a process which may be finished in a matter of minutes. As a personal favorite of the staff at Flytonic, we’re happy to examine and break down the varied elements of Live Chat by ProvideSupport.com. Chat 24 7 Live Chat
The Live chat app itself is a great deal more involved than your normal client. You’ll have the ability to see each of those visitors which are on your website at any particular time, in addition to their own IP address, their own referral origin, their regional time, working system and much more. Though some of the information is going to be a whole lot more beneficial than the remainder, it will help to keep you (or your designated chat operators) as informed on your customers as possible if they are needing any assistance. They offer 10 days free trial, no credit card needed.
Once you set up an account, You’re attracted to a site which seems somewhat old fashioned. It seems like it is packed with advertisements, except it is only a website edition of ProvideSupport. If you won’t let this disturb you too much, you may read the upcoming steps which you should take, like customizing your chat messenger window, add chat buttons to your mails, create a set of predefined answers and many more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console with your greeting message along with company’s logo. You can also add your operator’s image so the chat looks more private. The live chat button on the site can be chosen from an present gallery, or you may upload your own picture. The chat messenger could be customized with colour schemes and styles that match your website’s main theme.
If you want to match your own Site’s style, you are able to customize the conversation messenger with offered fashions and color schemes.
Real-time visitor tracking
The real-time visitor Feature permits you to look at your customer’s IP address, server name, referrer address, pages visited . It is also possible to see a world map and a place from which a user writes to you.
Transfer chats between agents
Provide Support offers She ability to move ongoing discussions involving agents. The other agent can follow-up the situation and reply within seconds. It is useful when an agent does not have the knowledge to address the instance. Thanks to transferring talks there is no delay, which increases client satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and many others is built into the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and highlight words that might be spelled incorrectly.
It also has a proposal list. If you’re on the fly you describe something incorrectly in a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you can pick the best word. Chat 24 7 Live Chat
Provide Support Disadvantages
I’m not an avid fan of The appearance of Provide Support port. I miss the personalization when it concerns the whole website. The picture on the main page is a Stock picture which provides you the impression that everything there doesn’t have any character too. The movie tutorial I saw felt automatic, like it was not the real person speaking.
I like brands with personalities. While the lack of personality might have no impact on customer service on your website, it definitely discourages people like me by using this program.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for companies of any size.”
They allow four types of Payments, each month every 2 weeks, every six months and yearly. Paying annually is the best option or each the plans. They offer 3 plans — small business with 1 operator, company aims with 3 operator and Business with 10 operators. If you are interested in more operators, then you can take a look at the PDF document where they given prices per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can provide personalized service. A geographical presentation of real time visitor info provides you an insight in what clients are searching for. You’ve got a lot of customization options that you can use in your chat.
If you are not bothered by A tiny old look of the application, you might find there what you need to give customer support to your customers.
Free Trial Option
Live Chat From Provide Support can be attempted with no cost for 30 days. All attributes (out of further operators) could be accessed with this absolutely free time trial interval. Provide Support won’t always harass you if you don’t take advantage of their supply, possibly, and billing going forward is very straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it is to use in conjunction with this”no hassle” form of billing and support that is provided. Not one of the writers at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all our customers. If you are on the fence about whether or not to implement a live chat solution on your website, our best suggestion would be to provide this program a download, check it out for 30 days, and choose at the end of the free period whether you’d like to continue from that point. Chat 24 7 Live Chat