Overview Chat 24 Online
Provide Support is a Live Chat Service which can be implemented on sites and operated as a third party customer. There are many customizable aspects of this particular tool, and using live chat which can be found on your own site is a procedure which may be completed in a couple of minutes. As a personal favorite of the team at Flytonic, we are happy to review and divide down the varied elements of Live Chat by ProvideSupport.com. Chat 24 Online
The Live chat program is a great deal more involved than your average customer. You’ll have the ability to see each of the visitors which are on your site at any given time, as well as their own IP address, their referral source, their regional time, working system and much more. While some of this info is going to be a whole lot more beneficial than the rest, it is going to help to keep you (or your designated chat operators) as informed on your customers as possible if they are needing any assistance. They provide 10 days free trial, no credit card needed.
After you set up an account, You are attracted to a site that looks somewhat old fashioned. It seems like it’s full of ads, except it is just a site edition of ProvideSupport. If you won’t let that disturb you too much, you can read the upcoming steps which you should take, such as customizing your conversation messenger window, then add chat buttons to your mails, produce a set of predefined answers and a lot more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console along with your greeting message and company’s logo. You can also put in your operator’s image so the chat looks more personal. The live chat button on the website can be chosen from an present gallery, or you may upload your own picture. The chat messenger can be customized with colour schemes and styles that match your site’s most important theme.
If you want to match your Website’s style, you can personalize the chat messenger with offered styles and color schemes.
Real-time visitor monitoring
The real time visitor Feature permits you to look at your customer’s IP address, host name, referrer address, pages visited . You can also find a world map and a spot from which a user writes to you.
Transfer chats between customer service reps
Provide Support provides She capability to transfer ongoing discussions between representatives. Another agent can follow the case and answer within seconds. It is useful when an agent does not possess the knowledge to address the instance. Due to moving talks there’s no delay, which increases client satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and many others is built into the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
It also has a proposal list. If you’re on the fly you describe something incorrectly in a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you can pick the best word. Chat 24 Online
Provide Support Cons
I’m not a avid fan of The look of Provide Support port. I miss the personalization when it comes to the whole site. The picture on the home page is a Stock image which provides you the belief that everything there doesn’t have any character as well. The video tutorial I saw felt automated, like it was not the actual person talking.
I like brands with personalities. While the lack of character might not have any impact on customer service on your website, it certainly discourages people like me from using this software.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for companies of any size.”
They allow four types of Payments, every month every two months, every six months and yearly. Paying annually is your ideal option or each of the plans. They offer 3 plans — little business using 1 operator, company plans with 3 operator and Enterprise with 10 operators. If you are interested in more operators, you can check out the PDF file in which they given costs per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can provide personalized support. A geographical demonstration of real time visitor information provides you an insight in what clients are searching for. You have tons of customization options that you may use in your chat.
If you’re not bothered by A tiny old look of the application, you may find there what you want to provide customer support to your clients.
Free Trial Opportunity
Live Chat From Provide Support could be attempted without any price for 30 days. All attributes (out of further operators) could be accessed with this absolutely free time trial period. Provide Support won’t continually harass you if you don’t take advantage of their offer, either, and charging going forward is quite straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it’s to use in conjunction with this”no hassle” kind of charging and service that is provided. Not one of the authors at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all our customers. If you are on the fence about whether or not to implement a live chat solution on your site, our best suggestion is to give this app a download, try it out for 30 days, and choose in the end of the free period if you’d like to continue from that point. Chat 24 Online