Intro Chat 24
There is no reason live chat should not be easy. Chat 24
It’s all about connecting with your clients and giving them the very best solution in a reasonable period of time.
Nevertheless, many live chat extensions for internet stores give you a far too intimidating interface with tools that are overkill for this type of rudimentary support medium.
Pure Chat has a different approach.
Pure Chat is a live chat program that helps small companies provide instant answers and convert more prospects.
You’re not going to find anything crazy with this particular tool, but that’s the glory of it. The pricing is simple. The features are easy, and the total interface makes it rather easy to communicate with customers who want answers fast.
So let us have a deeper look to the live chat platform to know who it’s best for and which of the attributes are impressive.
Pure Chat is a live chat software that lets users communicate with their clients directly on their website. Its features include unlimited brokers, boundless chats, full chat history, widget personalization, and more. We compiled Pure Chat user reviews from around the web and determined that it has normally favorable evaluations. We also shared its own accessible pricing choices.
Briefing of User Reviews
What PureChat does well:
Users that gave Pure Chat a favorable review said that the app is simple to set up and navigate due to its user friendly interface. They also like the way the tab switches to an email form when each of the operators are all offline.
What Pure Chat does not do well:
Users who gave Pure Chat a negative inspection said that the app can be slow occasionally, causing delays in customer communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Positive User Review
An individual who left a positive review of Pure Chat on G2 Crowd said they have been able to persuade customers to commit to a purchase within moments of communicating via the app. He also likes the way the tool supplies them with a means to answer clients’ questions quickly and market their goods without the use of mobile calls.
Most Useful Unfavorable User Review
An individual who left a negative review of Pure Chat on Capterra complained about getting timed out with notifications. He explained that making it difficult to maintain agents who have retail duties on discussion during high traffic hours causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them whenever they’ve been logged off.
Starting chats at the right time depends on how well you can monitor your traffic. By way of instance, if you’re sitting on the Pure Chat backend you have the ability to view which users are surfing your site in real time. So if someone is looking at a pair of sneakers you sell on your website, you know exactly what to begin talking about, and you even have the instruments for making canned responses for certain parts of your site. Chat 24
The obvious start to this particular review is the actual chat interface. Does it feel useable for both beginners and advanced users?
Everything starts by showing a chat box into the new visitor. If they’ve been to your website before, the agent on the backend sees each of the customer information and interactions that have occurred before. It functions exactly like an instant messenger, (where the chats arrive in real time ), but in addition, it allows you to see previous transcripts and reps have spoken to a customer before.”
Notifications are delivered to you when a conversation comes from, and you can schedule when you’re offered for chatting so that customers know when you are online.
Implementing a conversation box on your site only requires a quick copy and paste of a code or using the Shopify, Weebly and WordPress plugins. After that you have the ability to customize what the chat box appears like prior to, during and following the conversation. Don’t hesitate to modify around colors, set triggers for as soon as the chat box pops open and then configure the types that you want individuals to fill out before speaking to you.
You’ve got the opportunity to go with the default option stylings (which can be nice,) however, the design tools are simple enough for beginners and powerful enough for more advanced users.
The two iOS and Android apps are offered for people who would like to handle live chats while on the move. By way of instance, if you need to leave the office but still want to provide the best support on the market, you won’t need to fret about it using a mobile app.
Pretty much all of the features that you would find on the regular dashboard are all taken over to the cellular apps. You’ve got settings for actually executing the chats, along with setting your accessibility, managing transcripts and much more. This gives you a little boost of confidence as it isn’t important where you are when viewing who’s on your website in real-time. Your customer support is constantly handled, since it functions just like texting from your cell phone.
The reporting is one of the strongest parts of Chat, because it not only provides you the performance for exporting reports, but it supplies beautiful graphs and imagery for seeing chat metrics with time. It is possible to monitor your customer satisfaction to make decisions about your staff or to determine which unruly customers you may be spending too much time on.
Pure Chat Support
The Pure Chat support outlets are a lot more impressive than some of the other options you will find for live chat. For instance, a blog is provided for studying about updates and suggestions, while the Guides page is full of advice on how to sell online, the way to handle rude clients, how to obtain more live chats and more.
The FAQ page offers you an notion about what other men and women are talking about with PureChat, while the primary Support page is a knowledge base with documentation for setups, integrations, chat boxes and more. I didn’t find any service modules for calling in or emailing, so it seems as if you are going to need to complete most of the research yourself.
A conversation box is provided on the dashboard, so rapid interactions together with the service team are potential and they also provide email support in-app and about the web site for many programs. Chat 24
Pure Chat doesn’t have a free trial. However, you do not need one at all, since the provider offers a strong free plan you can continue to work with for as long as you want. The paid plans are reasonably priced as well, and the monthly payments bring along a wide set of features that you don’t get with the free bundle.
Let’s take a look at what plans you can Pick from:
Free — For $0 you receive support for one user, 1 site, unlimited chats per month, a one day discussion history and native cellular programs.
Starter — For $20 a month you get support for 2 consumers, two websites, unlimited chats per month, a 30 day chat history, native mobile apps, reports, visitor monitoring, SMS notifications and integrations.
Business — For $50 a month you receive everything from the former plan and service for five customers, three sites and 90 days of discussion history.
Growth — For $100 a month you receive everything from the former plan and support for ten consumers, five sites, an unlimited chat history and the capacity to remove the Chat branding.
We enjoy the Free program for people simply testing out the machine, but the true functionality comes into play when you choose the Starter Plan. The only gripe I have is that you have to receive all of the way up to the $100 per month plan to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of the best and up-and-coming live chat software for small companies and reviewed their attributes and pricing. Read this guide to know our recommendations.
7 Ways Live Chat Can Help You Attain First Contact Resolution — Addressing a customer’s concern at the first point of contact is an integral performance indicator. Check out this article to learn more about how using a live chat program can enhance your customer support and grow your customer base.
Free Small Business Software: 37 Tools For Simplifying Your Business — There are a lot of free tools that may help you keep down expenses. In this report, we share with you some answers from small business owners using these tools to produce their business procedures easier for free.
Pure Chat FAQ
Can Pure Chat possess a free trial?
Yes. Interested users are eligible for a 7-day trial.
Can I request a refund if I am not satisfied with PureChat PRO?
Yes. Pure Chat includes a 30-day money back guarantee for customers that aren’t pleased with their services. Read these instructions to find out the cancelation terms and other details.
Can agents use mobile devices to respond to clients?
Yes. Pure Chat offers apps for both iOS and Android to allow agents to respond to clients’ queries from anywhere.
Popular Software Connections
When choosing a live chat program, it’s essential that the program integrates with other applications your business is now using. Here is a list of a few of Pure Chat’s favorite integrations:
Who Should Use PureChat?
Anyone having an ecommerce store could benefit from such an easy-to-use conversation box tool such as Pure Chat. It all depends on the pricing strategy you pick. The Free Plan is great for testing and tiny operations with only a couple of products and one rep. The Starter Plan is most likely the most common, while the Development Strategy becomes up there for businesses with large support teams. Chat 24